Paradise for kids, property location is perfect for families, kids may not want to leave for the amount of fun activites keeping them engaged, truly value for money. Children friendly staff nice experience overall othr thn minor hiccups on room, would love to stay again for my daughter. Location and pricing is good.

Our initial room was very outdated, not ready, deceptive of pictures of booking .com, no toys no bunk beds etc as mentioned while booking, the room we paid for was not same when checked in, after few tough talks there was btr room provided which had AC issues, they fixed twice for us bt ok ok. The room was with direct access to pool hence it had some smell around which is normal. Overall they can empahsis on quality over quantity, hygiene etc but the staff goes extra mile to keep you comfortable. Not bad overall for family

Holiday Inn, Surin is highly underrated by booking.com. Before coming to Thailand, I looked at the hotel reviews, especially the last 2 week window, even though people had good opinions, a few bad reviews nearly led me to avoid booking this property. However, I trusted the brand and my instinct, it turned out to be the best decision. This is a 20 y.o. property, but well maintained and has modern outlook and rooms. Their interconnected rooms are unique. Their front desk staff has good communication skills, the activity-manager & the duty-manager enquires about the guest's stay experience from time to time and takes honest feedback and tries to address wherever they can. I think this is a great gesture to retain guest for future bookings. They have neutral breakfast options, good SPAs, and great indoor facilities e.g. a poolbar, a bar next to the snooker boards, a barbecue area and a lot more. The lobby has musicians playing traditional Thai music and live music later at night between 7 to 9pm. The Hotel is right across the street overlooking the Surin beach, that's why it's called a "beachfront hotel". The beach is a 2 minute walk, get the beach towels and umbrellas from the front desk, reception. We liked the locality which is quiet, clean, and well organized with easy access to beachside vendors, local markets, pharmacy and 7-elevens. The pharmacy is like 100 yards from the hotel on the sidewalk. There's a tour taxi station right outside the main gate, I booked my city tours there itself. Great people and great cars. Surin beach is very clean, and one can experience a splendid sunset/sunrise here, also the beach is safest for shower. The hotel is quite cozy, the pool is great for kids and adults.

Near from the beach. Kids friendly hotel where lots of activities. Friendly and amazing staff. Nice pool.

Food quality is not that good. Breakfast choices are limited.

Great venue for families with lots of variety for family activities. Spacious rooms for a family of 4! Great fun we would come back for sure!

Super nice staff, very service oriented, really want to make your stay a nice experience. Very good breakfast with lots of options for all nationalities and taste. Lots of items can be ordered freshly made (eggs, pancakes, wafels, toasts, noodle soup, etc). Only the fruit juices could be better. We booked 2 rooms and got upgraded to a suite with connecting room for the kids, really a lot of space. Airco works great. Otherwise the whole hotel is not new and could welcome a nice renovation. Having said this, value (you can find more modern but will cost more..) and location are really good. Hotel is organized around kids activities

Nothing specific

The hotel is represented as a family one but my husband and I were surprised as there were not a lot of children although, possibly, because of a low season. The hotel services correspond to a IHG hotel group's rate. We had a huge 2-room placement with a balcony. It was an everyday cleaning. Surin beach is one of the best on Phuket. There was a lot of choice in the minibar. The territory is very big and clean.

There were no fish courses at breakfast. I don’t understand why anyone complains about the poor choice, my husband and I were satisfied with everything. Egg station, salads and fruits, what else do you need for breakfast?

The property is excellent for families with children. It’s got loads of activities, the staff are excellent - Fah and Few at the front desk, Sharif at the concierge, executive chef Daos was very good with children and would bring our food to us too and always with a smile, Yo and Kob at the restaurant too. All the staff were very helpful and always smiling, good vibes. The beach is just 2-3mins walk. Den at the taxi stand outside was really great too. Overall a wonderful experience.

Very clean and tidy room. The staff is wonderful, always smiling, and although they were having a problem with the card keys they were really helpful. For families with kids it s a very nice and welcoming place. Surin beach is calm and for pelple who want to stay away from all the mess in other Phuket areas, and this hotel is perfect for relaxation. Nice balcony and spacious bathroom. I loved my stay.

Staff are amazing, very happy to except guests with ID, hotel is huge, very family friendly, 2 min walk great location to the beach, walk straight out door down to beach and look for Audy restaurant very cheap amazing friendly staff, waves almost at your feet, quite part of town, short 20min taxi to patong, average price $300 baht,

Nothing

The hotel was located near the beach and main road where you could take taxis or bus easily. The staff was extremely nice and courteous. Breakfast has many options to chose from, better if you go early because later it’s goes crowded and the items take longer to be replenish

The rooms weren’t clean enough, there was sand and amenities were not replenished.