Stayed here before a trip to Disneyland. Location was ideal for easily accessing Le Shuttle. Staff were friendly and helpful. We had the family room and it was perfect for the short stay we had.

The carpark was exceptionally small, however a member of staff did move his car for us so we could fit in. The family room is directly above the pub downstairs, so we had a lot of bass sound from the music vibrating through the room which wasn’t ideal with two children and the need for an early morning, however that being said, the music stopped at 11o’clock so it wasn’t the end of the world!

The room was spacious and well set out, the tv was big and there were sockets by the beds for charging phones The bathroom was also big Clean towels Comfy beds and clean linen Great location- centre of town Back entrance for hotel guests only

The shower made a loud noise The window wouldn’t stay open The wifi was broken during our stay

We loved the staff especially the lady who is married to the chef, sorry we never got your name. You are amazing and made our stay. The rooms are large and clean with comfy bed. All you need really in perfect location. We ate in the pub, lovely homemade burger and we ate in the restaurant Nepalese which was incredible. The cocktails are to die for. Overall we had a great time, really cheered me up as having bit of a bad time at the moment with illness. We were made to feel so welcome by all staff and locals, we had such a laugh, thank you.

The weather but what can you do.lol

All staff members were friendly and helpful. The room was functional, but comfortable enough. The location was perfect: right in the middle of the High Street and close to the Royal Military canal, the sea and the historic St. Leonard's Church with its ossuary.

We couldn't get into reception on the day that we were leaving, as both front and back doors were locked. We finally had to ring the doorbell from the car park side and tell the cleaner that we were going.

The location was fine and convenient for our trip to a wedding venue. We were booked in promptly and shown to our room. The keypad lock on the doors were more convenient than the risk of losing a key. Plenty of tea & coffee available

The only complaint I would note is that our cups should have been thoroughly cleaned as there were lip marks on the cups. It wasn't worthy of a complaint as I cleaned them myself. (My apologies to the hotel as I left coffee stains on the towel)

Couldn't have breakfast here as the chef was on holiday but the staff directed us to different alternatives. Staff were really helpful and friendly. Room was spacious and modern, directly in the middle of town. Tea, coffee, water and towels were provided with shampoo, soap and shower gel also given. Parking was available but would advise arriving around checkin time as it was very busy.

Shower head was very small and a bit outdated but good water pressure.

The staff were great and very accommodating. The food in the restaurant was really good with really pleasant staff there too. Great facilities.

The floor of the room we were in was dirty which was like it from the start. The mattress wasn't that comfortable. Noises from outside the onsite pub which went on till early hours of the morning, this was both Friday and Saturday night which was disturbing our sleep.

Location, room clean and comfy

Regulars in pub cygnet seem to be those that are barred from every other pub in town, and did not have set of teeth between them. Bar staff were lovely, but when we got there, i was first met by what i assume is owners, i was made told to sit and then ignored by a woman who I assume is owner , while the single member of staff who was serving busy bar got time to book me in, took 20 Mins. I found this woman rude to me and her staff, she is clearly not customer focused . Toilet seat and taps loose in bathroom.

Great location on the high street and a short walk to the beach. I stayed for a wedding at Westenhanger and the taxi was a short journey. Very friendly staff and the room was very clean and comfortable with a good shower. Some noise/music from the pub in the afternoon but they close at 11 so not a huge issue especially if you’re out for the evening. Code system to get in after closing and also for each room so felt safe.

There was a loud fan/extractor type noise directly outside the window, didn’t bother me too much but might if you’re noise sensitive.

We had 2 doubles in a family room it was very large, much bigger than a chain hotel family room. Good facilities and clean. The restaurant downstairs was amazing worth a visit even if not staying. Also free parking at the back too.

Some noise from a bin lorry very early in the morning on one night, but can't be helped due to location. Otherwise fine.