Icin(host who we met a lot at the breakfast), Farida and cleaning lady on the second floor, Dilfuza, were really great at their job! We were really impressed! Staff in general were very friendly and helpful. We had to leave really early for our flight and this was arranged smoothly with the breakfast pack (a bit strangely composed but nevertheless given) provided. Thank you!

I think it is probably the general issue with hotels in Istanbul that rooms are not very big and windows have limited light access. But this is just an impression and not a complaint. If possible get a room on a higher floor. Ours was on the second and was a bit dark.

Location was amazing. Just a short walk from the metro and tram stations. Breakfast was good but not fantastic. Nice variety but it got boring after a few days. A king named Turgut found my orthodontic trays that I had left in a napkin on the table during breakfast and instead of throwing them out kept them safe until the next morning! Wish him all the best. In general, all the staff were very polite and welcoming. The pool was small but nice. The bed was comfy.

Rooms were noisy, you could hear music and all sorts of other stuff from the rooms next door and outside. Sometimes the dishes at breakfast weren't really clean. They take away all breakfast items at 10 AM sharp, I don't have a problem with that but they do it in a weird way like quick pack all this up and they turn off the lights even if you're still eating to make you leave ASAP. The massage at the spa wasn't anything special. The rooms had bad mirrors and lighting but were clean enough.

Firstly the staff were very helpful from the beginning till the end with everything! We stayed there for our honeymoon and the staff made sure we got everything we wanted! We got the requested room with a beautifully written letter, decorated room with celebratory roses all over the room and bed and balloons. We also got some delicious fresh fruits. The room was very big and spacious and AC worked really well. The bed was comfortable. The toilet was beautiful and had everything you need. Breakfast was eaten at the| top floor and the sights from there are so beautiful! The food was varying and there was food for everyone from soup, meat all the way to fruits and sweets. It was delicious! They also have a good restaurant on the bottom floor with excellent food and a good singer. They also do have a swimming pool and sauna but we didn't use it as we were busy with other things. Looked really nice though and for sure we will try it out next time we come! Special mention to Feride who helped us a lot with everything, she is the best! Also to Ali who helped us with transportation.

The location is excellent, very close to many landmarks and lots of shops and restaurants. The breakfast is good but gets too crowded. Ferida, The customer relations manager is a very active lady. She is friendly and helpful. She helped us with all our enquiries.

The hotel website says that they will park the car for us at a privately owned parking free of charge but when we arrived they told us that this is an error in the website and parking costs €25 euros per day

We had a wonderful family stay at Hotel Zurich Istanbul Old City! Overall, everything was excellent. The staff was incredibly welcoming and attentive, making us feel right at home. The breakfast was a highlight, with a fantastic variety of fresh options that made for a great start to each day. The location is perfect for exploring Istanbul's historical sites – just a short walk to the Grand Bazaar and other major attractions, which made sightseeing with a family very convenient.

The only downside was the club on the first floor. While the atmosphere of the hotel was otherwise calm and relaxing, the noise from the club at night was a bit disruptive, especially since we were traveling with a baby. It may be worth asking for a quieter room if traveling with young children. Overall, we had a positive experience and would recommend Hotel Zurich Istanbul Old City for families, couples, and anyone looking for a central stay with excellent service and amenities!

Hotel is at fantastic location , staff is very helpful and friendly specially gentlemen at 06th floor where spa and swimming pool is available. Swimming pool is heated . Sauna and steam is free that’s the best you can get in this much money. They can pack you breakfast if you can’t get it or leaving the hotel earlier than breakfast time.

Everything was good except one miscommunication which happened from their end . They informed us that we can get breakfast packed if leaving the hotel early time and we got our details mentioned to them. But on final day we didn’t get that because she forget to mention that. Nothing major and we were not even expecting it but yeah kind of raising our hopes and then shattering them . Kinda!

Location was fantastic - very close to both a metro and tram station. Lovely little restaurants around the hotel - we loved the breakfast at Metro and döners at Abbas. Room was neat and clean, duvet maybe a bit small but wasn’t an issue. Housekeeping was excellent, providing our room with fresh towels and water bottles every day. I saw a lot of past reviews complain about noise and soundproofing but I have to say that we had no issues with noise (we stayed on the second floor). Breakfast was lovely with several options available such as fresh breads and pastries, cheeses, olives, cereals and hot breakfast items. The coffee machine was also great and on some mornings we had a pianist for entertainment which was a special treat. We arrived about six hours before check in time since our flight was very early. we planned to store our bags at reception until check in time and explore the neighborhood so long even though we were exhausted. Luckily, the concierge offered to get our room ready for us earlier at an extra charge of about 10€ and we were able to get to our room for a hot shower and nap by 9:00. Worth every cent! We were also able to store out bags at reception for a whole day after checking out since we only needed to leave for the airport in the evening.

nothing.

During our stay at this hotel, the staff went above and beyond to ensure a truly exceptional experience. From the warm and efficient welcome at check-in to the attentive service throughout our visit, every member of the team was professional, friendly, and eager to assist with any request. The concierge was particularly impressive, offering insightful recommendations and helping with getting better prices for our taxis. Housekeeping maintained our room impeccably, while the dining staff made each meal a pleasure with their genuine hospitality. It's clear that the staff takes great pride in their work, making this hotel a standout choice for anyone seeking outstanding service and comfort. The hotel’s prime location was another highlight, with many local attractions just a short walk away, allowing us to explore the city with ease.

Great location, brilliant staff, lovely room and a great breakfast

Zurich Hotel Istanbul: A Perfect Blend of Comfort and Convenience The Zurich Hotel Istanbul is an absolute gem! Its prime location, just minutes away from both the metro and tram stations, made exploring the vibrant city a breeze. With shops, restaurants, and amenities right at your doorstep, you'll have everything you need within easy reach. A special shout out to Hadi for the generous room upgrade, which elevated our experience. Serhat's incredible kindness and willingness to go the extra mile, even arranging food delivery when all else was closed, truly exemplifies the hotel's exceptional service. The friendly cleaning lady on the second floor added a delightful touch to our mornings with her cheerful greetings. Every member of the staff was a pleasure to interact with, and their positive attitudes contributed significantly to our overall enjoyment of the hotel. The hotel is a refreshing escape from the city heat. The sauna and steam room, complimentary for guests, were a perfect way to unwind after a long day of sightseeing. For an extra touch of relaxation, indulge in a massage or hammam treatment. We were also impressed by the delicious breakfast served on the rooftop, offering views of the city while you enjoy your meal. But what truly sets this hotel apart is its exceptional staff, whose kindness and hospitality made us feel right at home. Overall, we couldn't recommend Zurich Hotel Istanbul more highly. It's the perfect base for exploring Istanbul.

Swimming pool was a little bit small, and they could vary breakfast more by adding cooked meat etc.