The lady we met at the reception when we arrived was very friendly and easy to approach and even when asked questions she was able to assist to her best ability and that made things easier for us, so for that I give her a thumbs up👍👍👍

Out of everything there were 2 things I didn't like, #1our cups had cracks, #2 The service at the restaurant were we got our breakfast for the weekend was not to our expectations.

The location is perfect in the financial district. The staff is super friendly and helpful all the time. The size of the room was very good and cleanliness could not be better. You need a short walk around the building to get to the gym and swimming pool but overall I liked the accommodation a lot. I stayed one week for work.

You cannot open the windows which is a bit claustrophobic for me and unhealthy to use ventilation for air change. Also I could have done with some light in the kitchen cupboards. I had to use my mobile's torch in the evening.

Location close to most places i wanted to visit

The room was serviced only after I requested after it became apparent that for the second night without the room being cleaned. The second issue is that your partners Cafeteria for breakfast, their service is tediously slow and it seem they don’t have a solution nor the understanding of frustrating it is to be on holiday and wait for more than an hour before you get your meal. Lastly i booked for 3 nights therefore was suppose to get breakfast 3 X breakfast vouchers but received 2 X vouchers for two days only. Reason the 1st Jan the Shift restaurant is closed. Why did you charge for 3 nights breakfast and yet you knew the Shift cafe will be closed

The proximity to CTICC It was clean and very spacious. Check in was easy and staff was friendly.

When someone else cooks in their apartment the smell fills everywhere , my apartment smelled like I was cooking even though I didn’t. I didn’t like that.

Great place but having to pay for parking separately at the premises is an inconvinience

There is not enough secure parking spots available for customers.

Perfect location with easy mobility. The view of the mountain side and the city was spectacular.

Being told I should pay for a missing wine glass when I just found 1 wine glass at the apartment.

The rooms are very modern and new. Bathrooms are comfortable and the room itself has surprisingly more space than what I had expected. A fully uncapped wifi at 200mbs was great! Staff was friendly and didn’t hesitate to help out whenever we needed anything. The best part of the stay however was the location, the highways are a few blocks away which will take you to either side of the city bowl. The V&A waterfront is walkable and relatively safe around the hotel. We urgently needed a clinic/pharmacy so we were delighted to find a clicks directly opposite the hotel.

Only a single sachet of coffee was left for us in the room and we were told that once the rooms coffee is finished we would need to buy more. There was also no toilet paper when we arrived in the room but the staff were friendly and apologised immediately when we asked for some!

The room was clean with a great view and Siyasanda gave exceptional service.

The check-in process was a bit tedious, changes needs to be implemented very soon.The lady that helped my friend with moving in days later was out of control. She is so stubborn and was not willing to listen, she even went as far as telling me to call Siya and talk to him about my issue. She needs to keep up with her company policies and get facts first before making conclusions about situations. Eventually she assisted after a waste of 7 minutes on the telephone cause she never asked for my details and booking information first from the beginning.

I loved the view, I was on the 22nd floor I could literally see everything. The apartment was clean and they cleaned it and changed all bedding and towels everyday. The air conditioning was great, i could change to match the condition i needed at the moment. The security was amazing, you definitely feel safe when on the property. Above all the view was out of this world. Special mention to Vuyokhazi she would call to check if everything was okay in the apartment, and also Kgaisang.

Would have loved to have the swimming area open till about 11pm it would have been lovely.