The hotel itself was beautiful, and the check-in process was seamless thanks to the friendly and efficient staff. Our room was spacious, and the beds were incredibly comfortable, making for a very enjoyable stay. One of the highlights was the access to the sauna and spa area, which was a fantastic addition, and the large pool with its water feature provided a wonderfully relaxing atmosphere.

It felt like there weren’t enough staff available, particularly in the restaurant, bar, and pool areas. During dinner, our wine was served almost halfway through the meal, which was disappointing. At breakfast, we didn’t receive our coffee until after we had already finished eating. Additionally, the checkout process was a little slow, which was frustrating. While the hotel had many great features, these service issues made it feel like it might not have been worth the price we paid.

I had a lagoon view room which was a lovely size with every amenity needed. The bed was extremely comfortable and the bathroom spacious and very clean. It was lovely to have a large selection of teas . Breakfast was excellent. Absolutely everything was fresh and tasty. Superb choice of everything anyone would want. The fruit was exceptional and very nicely prepared with nothing ever empty. I had room service one evening and that arrived quickly and again was very nicely prepared. The reception staff were welcoming and friendly. I would like to particularly mention Nomfundo, and Valalisa I had a wonderful massage at the spa and enjoyed sitting around the pool in the garden where again the staff were excellent. The golf course was in great condition and we enjoyed a lovely 18 holes. All in all a wonderful short break and we will definitely be back.

The bread rolls with the evening meal are terrible. Taste like cotton wool! The bread at breakfast is excellent so maybe change to a decent sour dough or ciabatta roll. Literally the only thing I could fault. I have my own small hotel so am very fussy!

Appreciated the staff overall. From security who welcomed us at the entrance (we checked in around 1pm on 7th September. At the door, the porter welcomed us with warm towels and water which was great. The trainee was warm, friendly and welcoming, she did a great job for her first day. Her manager, not so much, rather clinical, stern and professional. Wendy at the travel desk was also very friendly, however the bikes need servicing. One handle grip is completely loose and the back wheel of the other bike needs to be reset. Spa was helpful and welcoming, as well as the housekeeping staff and room service. Dinner was great our server was very attentive. Breakfast was good, Checkout was standard Overall a good stay Thank you

Reception management can do admin at the back office. On checkout two admin staff was clearly busy with none guest related admin and resulted in no greeting or acknowledging on checkout, was rather cold and dismissive.

Fantastic breakfast on offer. Cereals, fruit, fried breakfast, croissants and breads. Staff cleared away dirty plates and happy to bring cappcino or hot chocolate. We also dined in the restaurant one night and I had a great rib eye steak, lots of choice on the menu, and a comprehensive wine list. First introduction to Dom Pedros, a great alternative to a dessert. The room was large and airy. We had a view over the lagoon and could sit on our balcony and enjoy a glass of wine there, or on the various terraces in the main areas. Plenty of walks within the gated estate and a lovely walk along the Lagoon path taking you back to the hotel. I went out with my friend in the golf cart, whilst he had a round, and a really beautiful golf course. Close to Kleinmond and Hermanus. The staff were very friendly and helpful.

My partner and I had an unforgettable stay at Arabella Hotel! The setting is absolutely stunning, surrounded by breathtaking natural beauty and offering a sense of peace and luxury. The accommodation was immaculate, spacious, and thoughtfully designed, providing every comfort we needed. The golf course was a highlight—beautifully maintained and offering a world-class experience for golf enthusiasts. The staff were incredibly friendly, professional, and attentive, making sure our stay was seamless from start to finish. Whether you're a golf lover or simply looking for a serene and luxurious getaway, Arabella Golf Estate is the perfect destination. We can't wait to return!

Nothing at all.

Clean comfortable rooms, including small fridge. Relaxing hydro spa and wonderful spa treatments. I loved the generous breakfasts. The staff, porters and waiters are immaculately groomed, friendly and helpful. I enjoyed playing putt putt and walking around the estate grounds which are beautiful and well maintained. The beautiful town of Hermanus is a 20 minute drive from the hotel . The nearby Harold Porter Botanical garden is a great place for a day outing.

I didn't like a lawnmower waking me up at 8.30am on the last day of my stay. The hydro spa whilst being wonderful could do with a good clean to remove excess algae build up. The outdoors pools too are not adequately clean. The spa treatments are overpriced. I dont like breakfast staff hovering over me whilst I am eating. Clearing away plates should be done at the completion of a meal. There is no need for plates to be whipped away the second the last morsel has entered my mouth.

Nice big room. Decent bed, shower, bath and toilet, . writing desk, good coffee selection, good access to amenities with beautiful views from Restaurant. Good housekeeping and pleasant staff in all departments. Loved Saturday Supper Buffet, and breakfast buffets are some of the best I have encountered in the world. Lovely, maintained gardens and lawns with large pool and spacious tanning area.

TV offering was poor. Need Youtube and other apps. Bathroom sink plumbing needs attention. Housekeeping needs to be done in the mornings. Better service required at poolside for drinks and food.

The food Activities Pool Some of the staff

The staff from the restaurant section: they don't care. They have preference to whom they want to serve.

Absolutely beautiful setting by the lagoon. There is age to the property and facilities, it is well maintained; the staff are welcoming and friendly. Upon arrival, I was met by Zweli who came out to help with my small luggage. Warm hand towel and lemon water were offered. It's been so long since I enjoyed these little treats at a luxury hotel. Since it was my first time staying at the property, he showed me everything I needed to know about the room. Azile at the spa does an excellent deep tissue massage, I wish I could take her home. I left with my "spa face" and very relaxed. I tried out the interesting Korean Cauliflower Wings from the in room dining menu, very creative and delicious. It was sad to leave, but I will definitely revisit the Arabella again.

The view from the room was amazing for a golf enthusiast. Seeing the signature holes & the lagoon is highly recommended! It’s worth it. The room is spacious, very good bed. The entry hall is spectacular. The pool area with waterfall fantastic. The golf course is a beauty, although I expected even a bit more (lots of dry spells). The value for the golf is very good if you stay at the hotel.

The welcome was quite unfriendly & negative (I am alone here…). Dinner location lacked ambiance & was a disaster. My wife ordered a small portion of Risotto. The rice was like mash. We mentioned it right away. The waiter could not handle it, but I suspect she did not have the competence not to charge for it. Instead she even charged the full portion (!). I was so tired, only saw it later in the room. I adressed it. The waiter promised to take care of it the following night. I said „we are booked elsewhere“. It was never resolved, but we found a nice sparkling wine on the room without a personal note though. I did not want to bother anymore. Overall: I think the hotel lacks a bit of leadership.