Close to everything thing. Team was exceptional.Themba patiently took us through entire property, facilitated an awesome surprise for us in the room. Clifton, the Restuarant manager went all out and blessed us with a lovely gift. Fathy at reception, organised a surprise upgrade seamlessly. The dinner by Douglas was scrumptious, with attention to detail. None of this would have been possible without Liezel’s approval, who believe was the facility manager on duty, and ensured that everything fits together and with excellence. Breakfast was amazing. We left property well rested and will certain return or recommend to anyone wanting seclusion, tranquility and good service.

Nothing comes to mind

l loved the quietness and peace of the place. the breakfast was good. Most of all l loved the spa. the staff was friendly too.

l asked for a late checkout for 2pm. I was told to pay for the full night, they refused that l only pay half the price since l will only check out just before 3pm. l asked to speak to the manager so that we negotiate the the gentleman at the reception refused saying that its the hotel policy. if this is true, l find your hotel to be a bit rigid and not accommodative.

The Service was Excellent!! Really excellent at all levels. The food was Divine !!!! Hats off to The Chef Percy !! The Hotel location is fine also.

The room was big and comfortable and everything. Just a little bit old style in the decor and furniture and a little dark but really nothing to complain about it's my personal taste here maybe. Just a little decor refresh which i think would be good because the hotel decor itself is very nice would have made all perfect for the room. but still very comfortable.

The rooms were large and beautiful. I used the Spa and the service there was excellent.

An item went missing from our room after it was cleaned and the staff were extremely unhelpful with trying to locate it. They just sent housekeeping who said “they didn’t see anything” and that was that. No effort for further assistance at all. We even gave the benefit of the doubt and suggested that it may have been thrown out accidentally but no attempts were made to check the trash and get back to us. Put a damper on the entire weekend.

I was pleasantly surprised because I was skeptical about staying at a hotel in the middle of Johannesburg but it was just a s nice as a resort/ Breakfast was very good; only downside is there were no waffles. Everything else was amazing. The barman did a good job taking, pouring the drinks, maintaining conversation and taking my money...hihihi I am sad I didn't try the Spa. Will do next time.

My room was close to one of the exit doors, which unsettled me for a few minutes as the doors kept being blown by the wind.This was only on the first night, the rest of the nights were quiet and peaceful.

The staff is very friendly

- the room I was allocated had a door and in between my room and the next room. I could not sleep properly, if the person in the next room get on a call or they are in a conversation I could literally hear everything . If their alarm goes on i would also wake up . There is no privacy

The Reception was phenomenal, they’re just good at it, you feel welcome such that you would hesitate to change your mind about the establishment, should there be a need🤔.

Something needs to be done about the entrance and parking. Some improvements on the ambiance and lighting in the rooms to keep up with the reception and foyer standards. A little more consideration on equipping their kitchenette for better functionality.

Its quiet and peaceful atmosphere The gardens and outside, the waters The location is very good, easily accessible The staff were very friendly, always smile, good conversation Hot water Excellent wifi No power cuts at all Great breakfast and food The security, entrance and exit protocals are excellent Very clean

Maybe they should consider widening the entrance and exit as the current one maybe small sometimes.

Incredibly friendly staff, great service, comfortable rooms, lovely view of the pond/garden area. Loved the sculptures all over the hotel! A huge shoutout and thank you to the staff working at reception and to Prince in the restaurant - I don’t think I’ve experienced service like that before!

• The bath water had a yellowish colour and there was an ant problem too (it seemed like they were coming up through the shower drain). • The hotel ATM didn’t ever have cash in it. • On one of the days there was no Wi-Fi at all - a big problem if you need to do urgent distance work like we did. We needed to find a place that provided free Wi-Fi and work there. • The restaurant food could have been a little bit better given the rest of the hotel’s standards. • One of the waiters in the restaurant was quite unfriendly, it seemed like he was constantly annoyed - the total opposite of how everyone else was during our stay.

Good variety for breakfast. Great atmosphere for dinner too and comfortable chairs to relax and enjoy with friends and family. Enjoyed the spa facilities. Room was comfortable and spacious. Majority of staff except for the checkout reception on the day where extremely friendly.

Being locked out of our room and having to visit the reception nearly 5 times from our room to get maintenance to come out to electronically open the room after nearly 40 minutes! Then no apology from the recption for the inconvenience!