Breakfast was very good, tasty and plenty of choice. The room was okay, small and tired looking. Tv reception was awful, but wifi was great. Staff too caught up in their own things to pay much attention to guests in line. first impression was of not too safe, though I'm sure it is. I was expecting more form a Sun Hotel.

Tired and need of repair room and distant staff. Restaurant staff were very good.

A five minute free hotel shuttle from airport. Preferred hotel for airline crew. Dinner in restaurant was either a la carte or buffet. We had the former, and it was very nice. Breakfast buffet was the usual big hotel style - plenty of choice with an egg cooked to order station.

The shuttle driver was very professional getting us to the hotel quickly after our arrival. The size of our room was perfect for two people to have some space comfortably after being in airplanes for hours. The buffet meals in the restaurant had an amazing selection, were delicious, and very affordable. We arrived early in the day and enjoyed shopping in the gift shop, having a drink in the lounge, and a terrific lunch while we waited for our room to be ready.

After arriving at the airport, we had some difficulty locating where to find the shuttle to the hotel. A gentleman was kind enough to show us the way.

After a very long flight, it was so easy to catch the shuttle at the bus terminal. The wonderful bus driver load our 2 very heavy suitcases in the minivans trailer!! So very very kind!! In the hotel room was a bath/shower and I soaked of all 2 days of travelling from Barcelona to JHN. GREAT breakfast!! Huge variety of Africa!! And ANNA was the best egg baker in SA, she is the heart of the hotel. Goodmin/Goodman is the most wonderful young chef...he will go very far in any hotel worldwide!! Fantastic People!! God bless you!!

Maybe more drinking water in the room would be nice?

Great service from wonderful staff in every department. Reception, restaurant, housekeeping etc. nothing was too much trouble. Welcome drinks (complimentary) are served every day too. The shuttle service is excellent and can be used not only for coming in and out when you arrive and depart your flights, but anytime you want. (We hopped on it and popped back to the shops at the airport to pick up a few items.) The restaurant was top quality. Beautiful buffet breakfast with a great array of choice. We also throughly enjoyed the buffet dinner each night as we had guests join us for catching up. Different selection of foods each night. Top quality from delicious fresh salads to a good variety of main courses and delicious desserts. Our guests commented how great the food was too. We enjoyed room service meals too which arrived beautifully presented. We stay here each time we come in and out of South Africa (from Australia, as my husband is South African so we come home regularly to see family and friends).

Nothing to dislike.

We were welcomed by refreshments by reception as we got there around 17:00 and that’s when they put up the station, and the staff was friendly all round. The hotel facilities were also of good quality and the room was classy. I wanna send a special shoutout to Bridgette Ngwenyama-Mohlala as she helped turn my marriage proposal vision into reality. She patiently helped me plan and gather the room decoration materials from August and the occasion took place on the 31st of December. She did a stellar job with decorating the room and my Fiancé got emotional and couldn’t hold back tears when she finally saw our work. Thank you for the personalised service that you offered. We also liked the free airport shuttle.

There was really nothing that I did not like about the hotel. I even told my partner that this could be our go to hotel whenever we want something local and not necessarily out of town.

Staff were very helpful, smooth check-in, beds and pillows were wonderfully comfortable! The welcome drinks and nibbles were a lovely idea - just be there on time as they are limited. The hotel is a bit dated now, but the comfort of the beds and the staff make up for it. Transfers to the airport were so simple and included in the price. As we were leaving early, we booked the breakfast pack to go. It was very generous!

We had to wait about 10 minutes for pool towels (which felt long because we were already in the pool and it was quite cold). It would be better if they were available poolside, or we had waited before we got in!

Free airport shuttle, when calling to find out where to find shuttle pick up all we got from two seperate calls was its behind the Inter Continental. With all the levels, passages and sheer size of airport etc. i was expecting something a bit better rehearsed like proper directions, we got to a point were we were going to call an uber to take us to the hotel. Fortunately a police officer was able to property direct us to the BUS TERMANAL. If we were given proper directions stating we needed to be at the bus terminal we have had a stress free situation instead it was rather frustrating. Room aged and needs some maintenance

Location was great Shuttle service was excellent Rooms clean and neat Food excellent

For a busy hotel at peak season, I would have expected more staff at the reception to increase efficiency. Travelers are tired from long flights and need not wait for rooms to be cleaned at 15h00 when check-in time is 14h00 to 14h30. Especially when I have booked months in advance. Check out was also a wait, which caused delays in sorting my luggage at the airport. The staff at reception are very friendly and apologetic, knowing full well that they are doing the best with whatever man power they have. Management needs to assess and rectify poor efficiency in that part of the business and to have staff on hand for a sudden surge of check-ins and checkouts. Everything else was great.

It was very close to the airport with decent room service and a good breakfast.

It is not clear when booking that you have to take a shuttle to the hotel. The hotel provided us details on how to find the shuttle however we were unable to connect to the WiFi when we arrived to access the information. There are no clear signs indicating how to get there so it took us longer to find than it should. Our reception was little frosty, I had requested a non smoking room with my original booking but it seems that when I changed the dates this request was cancelled and there was no effect on the receptionists part to accommodate this.