beautiful stay among the vineyards

A lot of miscommunication among the staff, regarding the booking of an English vineyard tour. The booking was confirmed online but when we were there, we were told by one staff that there was no English tour that day or the next. We were then told by another staff that there’s an English tour at 5pm. And at 5pm, we were told by a third staff that there’s no such English tour. we were extremely disappointed by the poor handling of logistics. our trip was affected as a lot of vineyards in the area require booking of English tours in advance. we didn’t manage to book any in the end, as the hotel gave us such late notice of the cancellation of our English tour. we felt that the staff were very nonchalant about their mishandling of our booking as well, and did not offer any sincere apology.

The room was very pleasant including the bathroom, the view of the vineyard was wonderful and the breakfast excellent. Being a winery we enjoyed trying their wines at the wine bar with a lovely view of the mountains and bought some to take home. We enjoyed the dinner in the restaurant which was to class degustation style, more than we would have spent normally but the experience with the view from the dining room as well was worth the indulgence!

Stay was too short!

Absolutely gorgeous property! The views over the vineyards from the rooms and the dining room were spectacular, and there are a number of areas around the grounds to stroll and explore. The staff were uniformly helpful, friendly and efficient. The rooms themselves were clean and comfortable, with nice large beds and good showers. Nice continental breakfast buffet. Unbelievable value for money overall.

Just some minor suggestions: the rooms should have proper refrigerators so that people can store and enjoy all the wonderful wine they buy! The menu in the dining room was rather limited. But these minor issues would in no way prevent us from returning.

The view was excellent. The room was good and very clean. The bathroom was good but the glass door (partially see through) was a bit random especially from a privacy aspect

The two evening meals were terrible. The first night was beef cheek that was unbelievably tough. The second night was described as lamb shoulder with the bone removed but it ended up as breast of lamb braised with all of the bones, gristle, fat and membranes. Most people sent their’s back…….but there was no alternative. These meals spoilt the occasion. We recommend to go out to La Guardia to eat!

The welcoming & the service from the front desk lady “Montes” was outstanding! The deluxe room had a very nice balcony with a magnificent view of the whole finca and the surroundings. Water & food bowls for our dog were placed in our room prior to our arrival. Great beds!

The tasting menu in the hotel’s restaurant didn’t match our expectations for a high standard hotel. The waiter was everything else than customer centric, and he even made the “mistake” to charge us for 3 menus when we were indeed only two. The shower in room 203 has no water pressure and needs maintenance.

We loved the location. Glass elevator with views of the cellar, views from the room, comfortable room and bathroom. Great value dinner with wine pairing

The waiter smelled of cigarette smoke and didn't speak good English despite tables of Germans, Russian, French and English guests. In the shop the staff at the till didn't offer any help when we went in and ignored us The receptionist didn't really listen or didn't understand. When we said we had a difficult journey with a big detour to avoid Valencia floods he said "wonderful "

Perfect combination of hotel and wine cellar visit. The hotel is superb quality - modern, well maintained. Don't be misguided by the 1-star rating - it is much better than many 3 and 4 star hotels I have visited. Staff are very helpful and friendly. The wine cellar can be seen from the hallways and the atmosphere is wonderful and wine-themed. Do not miss a walking tour of the grounds, with the ponds, chapel, and memorial sites for members of the winemaking owner family. Great food as well as wine. Breathtaking views of the whole valley.

Although there were no rental cars for us in Logrono - a wonderful young taxi driver rescued us. Eguren Ugarte had more than enough surprises around the property to keep us very happy, full, and swimming in delicious wine. Maybe next time we'll be able to drive the area and see more. Can you imagine 4 men travelling together, at the car rental counter - taking the last 4 cars. Ugh. ✌️🤪☀️☀️☀️☀️

How short our stay was. We won't make that mistake again.

A gorgeous hotel in a beautiful setting, the grounds are well kept and the views are stunning! The tour of the winery was brilliant and really interesting to see the caves. We had dinner on both nights at the hotel with the wine pairing which was lovely.

No tea/coffee making facilities in our room. Lacking catering options outside of breakfast and dinner - nothing available outside of these times - no snacks or refreshments etc. lunch available within the winery but needed a booking.

All staff are genuinely super-friendly and super-professional no matter what their task. As a team they give the guests a true flavour of the enthusiasm and kindness of the original owners. Most commendable. This is wine made with love and a passionate team setting themselves high standards whist "keeping it real". Impeccable language skills too. Very commendable and enviable: wish my Spanish was half as good. Loved the location and the architecture. A very comfortable, super-clean modern room with stylish decor and dramatic views over the vineyard whether in full sunshine or with an approaching thunderstorm. Quality complimentary toiletries and a great shower. Glass lifts with internal view of the wine casks a great design idea. Several lifts available so no guest is kept waiting for very long. An informative late afternoon guided tour was on offer after check-in - so good it convinced even the most reluctant wine-drinker ; - ) The gastronomic dinner with option of accompanying wines for each course was rather special too, while there were plenty of alternative a la carte dishes on offer for those who wanted a simpler supper. A generous and tasteful breakfast buffet.

Having to leave so soon - hope to stay again in the not too distant future and stay a little longer.