Location is great

Beds were not properly made each day. Cutlery was not washed by maids. Bedroom did not smell fresh when we returned everyday from outside.

supportive staff (they help me to call the taxi and show me how to catch the bus). enough stuff is provided in the condo. near many interesting places. you can walk to the park nearby. Also near the place to catch the hop-on hop-off bus.

the elevators are small and quite scary. but you will get acquainted with that. It's near the metro station; however, if you want to take the metro from the airport, think carefully. you have to change the station. the problem is in that station, there is no sign or staff to help you buy the ticket. the station is quite old, and I can't find the escalators. so I struggled with the heavy luggage to the apartment.

The location is close to the Cercanias train for easy access from Atocha. Location is near Gran Via but a bit of a walk if you’re up for it. Room is very spacious. It had a ref and table and sofa to rest. Also the laundry room (you can use coins or card) was very helpful and convenient.

Only downside is the bathroom has no partition between toilet and shower. It could result to some flooding in the floor/wet toilet floors. The bathroom is accessible for wheelchairs or people with mobility issues hence the no partition. It is a bjt annoying to have wet floors but they clean everyday and it is a small inconvenience

Very good location. Staff very kind and available 24/h. Room quite spacious with a big double bed, bedside table, a big lamp, a wardrop a small kitchen and frigo. The bed also confortable, mattress hard. Bathroom clean and spacious for two people, equiped with towels, shower carpert, shower gel, hair dryer, toilet paper. TV in the room, but I could not find international channels. Five minutes by foot from the apartment there is a mini supermarket which sells food, bathroom items, ....useful in case of emergency (we forgot home the tootbrush and we bought there).

The building is old, and you can see it already from the elevators. I believe that the rooms need a bit of renovation/maintenance, notably the bathroom (example there was mould in the walls due to the humidity from the shower.

The location is good and room is good enough for me with two small kids. Everyone has one bed. We take double deck for Madrid. There are 2 stops in walking distance. There was a museum (man.es) just cross the street. We plan to see it in Thursday but it was close. The ticket is 3 euro and good place to let the kids know some culture and consume energy.

The lamp on the bed is not good. My daughter and I hit head multiple times in the first day.

The location is absolutely great, within walking distance of wonderful shops and restaurants, right next to the Museum of Archaeology. The room was comfortable and everything clean. Fresh towels every day

The long red corridors looked rather harsh. The sofa in the bedroom was of the most bizarre design - not very comfortable.

The location was excellent, and had easy access to all the major sights and destinations in Madrid. It was in a very safe and secure neighborhood, surrounded by many dining options from cheap eats to luxury dining.

We were assigned a "persons with disabilities" room which, while it was larger than other rooms, required adapting to certain built in options. For example the shower had no doors or walls, so the whole bathroom was wet whenever someone took a shower.

The location was perfect, close to the center, but also very well positioned to go to the airport. The 24h reception was very convenient as well. The apartment was very clean and there was a daily cleaning service. The staff was very helpful and kind.

There was some kind of sound in our room coming from the air conditioning, fridge or another machine. It was a little bit less heard in the bedroom, so overall it was not impacting the sleep very much.

The location was great for travelers easy access to various sights, metro, train, & facilities of need. The room was of reasonable size the kitchenette was very useful to have a coffee ☕ or a quick bite without running out looking for somewhere. Also the rooms were attended everyday with clean towels etc.

The pillows were of odd size maybe having a spare pillow to prop theses pillows would be great. The mattresses were well used had dipped making for a uncomfortable 😣 sleep 💤 but all in all ok.

Spacious apartment, the toilet is separated with a door within the bathroom. The location is very good, in walking distance of the biggest museums.

The air-conditioning was rather noisy. The snacks and drinks vending machine in the lobby charges 29 euro to be opened and then supposedly refunds the difference between 29 and the price of the items you picked out. Could not trust it. No nearby place to get a drink and a snack. Just put a regular vending machine, how hard is that?