The hotel is a little more run down since i last visited 10 years ago, but the rooms are comfortable and the towels still have the "This is a towel" printed on them which is a wonderful touch.

The staff had checked the breakfast box on my check in card as my company do not usually book breakfast for me. I thought this had been given as a freebie. While the breakfast looked good, i had a coffee and a slice of toast and was charged the full amount. My fault on that one.

The breakfast is extraordinary. Beside the great choice of fine food, the personal touch is present. The staff quickly, efficiently and with great positive attitude resolved some minor tehcnical issues that appeared. If you are breakfast lover and you do care about the attitude of the staff, that's the right place.

Nothing. There were some minor issues resolved in such a positive way that I might consider them as a positive experience.

The hotel is well located with easy access, and the staff ( Belen and Mery) were very helpful, very friendly, and customer oriented. 😀

The air conditioner had a water drip and was a hazzard. The floor became wet and slippery. My kids complained about the sofa bed, they said it was too hard and too low. The price of the room was a bit high compared to other hotels in the same area.

The breakfast was inclunded and was a large spread of options, not a cheap motel type breakfast. It was very nice to start each day with the breakfasts provided.

Their roof safes are not digital code based but are credit card sweep based. The problem is that the sensors don't work consistently. It was very frustrating. They need to switch out their safes to four digit digital models.

Location is excellent for those who want to visit museums (Prado, Museo Nacional Centro de Arte Reina Sofía and Thyssen-Bornemisza Museum) and enjoy shopping. 4 bus routes 20 meters to the left of the hotel, any of the buses will take you to the "Museum Quarter", National library and Tourist office (4 - 6 bus stops or 20 minutes of walk in a good weather). To the right of the hotels - "kilometres" of a luxury shopping (in fact for any budget). Service is perfect. The staff is great. My special thanks to Olga, she knows almost everything about Madrid, museums, logistics. She loves her city and her job. She is helpful and professional. I would like also to mention her colleagues Juan and Yago. They are very attentive and helpful. I also want to thank the staff of the hotel restaurant for amazing breakfast.

However, the hotel needs a serious renovation. This disadvantage, however, is compensated by the excellent staff.

The hotel's location is exceptional: just a few metres from the Castellana and with one foot in Salamanca and the other in Chamberi. All the front desk staff are very friendly and extremely helpful. It is a hotel that I recommend especially for short stays. Very comfortable!

My only observation is the heating system we had in the room (the room was hot, but I was unable to lower the temperature).

The staff are great. A special shout-out to Olga, who deserves a special mention for helping me change rooms late at night when the heating broke down, and going over and above to make this easy. Thank you, Olga! Loved the location. Loved the fact there was a bath and a shower that worked well.

Don't expect it to look like a palace, either inside or out! I didn't like the decor at all, and the hotel is long overdue for a refurb. Not very noise proof.

Staff and location

It needs a renovation. Sliding door was broken, ad well as the toilet paper holder

Location was fantastic. We travelled for the Madrid Marathon and the hotel was exactly between the start and finish line. Breakfast was great, room was great and staff were fabulous.

Breakfast could possibly have been earlier. But the stay was great.

Very nice desk personnel. Always greeted with a smile. Great location for shopping, bus and metro very near, and neighborhood strolling. Room was quiet.

No modern phone USBs built in. Gray paint in hallways darkened the area.