Nice location right next to the marina which had a number of very good restaurants. Very pleased with the size and position of the room. Breakfast busy busy busy, but large selection of things to eat!!!

The bed was much to hard for my wife and I, When the hotel start to upgrade the rooms can I suggest that the bath/showers are replaced with walk in showers as most of the guests were over 60, hard as you get older getting in and out of a bath to take a shower. Everything else was very good !!!!!

I had a very nice stay at the hotel. Very comfortable rooms, great breakfast selection and ample free parking space in garage and street. Short walk to Shopping Centre and Marina Restaurants. Staff were very helpful. Entire resort is very clean, including room.

I stayed in a room with extension door into adjacent room, this door was not fully soundproofed and I was conscious about not making excess noise. The circulation fan on bedroom ceiling needs some oil. Glass shutter over the bath was not sealed properly, so I had to mop up a lot of water from bathroom and corridor floors after each shower. Double bed was in fact two singles pushed together, both fitted with single size bedlinen, which i felt didn’t do justice to the good quality and huge size of the room.

Absolutely everything was outstanding and beyond my expectations. Beautiful room, it was huge - as big as an apartment, the balcony had stunning pool view and marina view. It’s a spectacular place. Entrance is based on a volcano with cathedral in entrance and beautiful rainforest. There are many pools, a spa and wellness centre. Breakfasts were amazing, staff wonderful. Highly recommended. The hotel offers free courses Pilates, yoga and we did a jewellery making class (you can keep the necklace) and an art and wine course, painted a beautiful lanzarote sunset. We will definitely return.

Nothing, everything was fabulous

The club facilities, the live evening music. The brilliant architecture, felt like a village and not a hotel.

Pool service attendant, non existent! Housekeeping in public areas, floor in bar not cleared in three days. General cleaning around the pool area poor. Major refurbishment required in some area to retain the exclusivity of the site

We have stayed at this hotel about 5 times now, so we obviously like it! It has a very relaxed vibe. While families stay here, I think the overall atmosphere is more appealing to adults or families with older children. The hotel is very clean, the breakfast area is very well organised and serviced. The reception staff are very helpful, the waiting staff at the breakfast area are great and the house keeping staff are really good and helpful. We particularly enjoyed the casino night. The location is lovely for Playa Blanca and perfect for a morning walk.

For a 5 star hotel, you would expect a welcome drink after travelling from the airport, kids are thirsty and who doesn't feel like they're on holiday with a welcome drink in their hand. It's the holiday feeling and I have never stayed in any other 5 star hotel where this isn't provided. I feel this lets the hotel down at the important check in impression.

Very clean Beautiful rooms. Ours was a mini suite with cave-like terrace, which we loved. Activities every day including jewellery making, which was excellent. Lots of very good entertainment including a concert by candlelight in the hotel’s beautiful church area. The breakfast was good and meals in the Yaiza restaurant were excellent.

We had a shower over the bath, which isn’t our preference. We prefer a walk in shower but I suppose other guests may like a bath.

The hotel is in a great location with only a short stroll to Marina Rubicón. The rooms are lovely with a separate sitting area and all the amenities you could need. There is a lovely atmosphere in the hotel, which when busy still has some private spaces so it can feel quite intimate.

Like other people have commented, internet access is limited, but you are on holiday so make the most of it. The evening meals are nice but no real options for a vegetarian, just the veg that goes with the fish or meat options. One night my meal was cheese and veg no starter apart from a plain salad which for me was a shame.

- The staff were amazing, very polite, courteous and helpful. - Excellent room service. The room was tidied immaculately every morning. - The event staff were great, and there were a number of good events to choose from both during the day and in the evenings (e.g. yoga, pilates, wine tasting, architecture tour of the hotel and paella masterclass in the daytime, concerts in the evenings) - Management came out to greet and speak to the guests on one evening, which was a nice touch and shows confidence in the resort they have built. - Good selection to choose from at breakfast - a mixture of hot and cold food, and included mimosas and bellinis. Food was of a good quality, including lunch (we didn't eat dinner in the hotel so I can't comment on that). - Lots of free car parking, both underground and on the street. - The architecture of the hotel is unique, with each area representing a landmark in Lanzarote (the main reception is under a recreation of the Timanfaya volcano). - Adults-only area available with a separate rooftop sunbathing plaza and pool, and separate restaurant. We didn't stay here as we came during school time, but I can see it being handy for adults during school holidays.

- WiFi wasn't the fastest - I was only getting between 0.8 and 2.0 Mbps in the room, but at least it was constantly connected and didn't disconnect due to a weak signal (which has happened in other hotels and then subjects me to a roaming charge if I haven't noticed). - The room interior could use a fresh lick of paint. - Even the heated pools were a little cold at this time of year (early March, about 27 degrees celsius).

Great location, great hard-working staff, superb breakfast choice, nice room with sea view, plenty of parking available outside the hotel, close to lots of bars and restaurants.

The surface surrounding the swimming pools is slippery when wet. I saw a man step out of the main pool, slip and knock himself out. He was unconcious for a couple of minutes. No medical help was immediately available, apart from a medically qualified guest. It took a while for an ambulance to arrive.

Loved the architecture of the hotel and the walk through into reception was spectacular. The views from the balcony were the best I’ve had on Lanzarote. Loved chilling there watching the sunsets. Staff were very friendly and professional. Rooms were clean and spacious. Breakfast was great and lots to choose from. The main pool was fantastic and huge. The rooms were great value.

I felt it could do with an outdoor bar (open 6-10pm) to take advantage of the sunsets.