Fabulous views (from the rooms, the pools and certain parts of the dining room), comfortable rooms , wonderful pools (often with just 1 or 2 other swimmers). Spacious, modern design. Very quiet and calm.

The bathroom arrangement in the rooms lacks any privacy. You have to know your room mate very well ! Anyone with dietary requirements needs to be very cautious, the allergen labelling is very haphazard. The hotel is isolated, taxis are expensive and shuttle buses infrequent. You could happily spend a few days in the hotel without going out, but if you want to explore (La Gomera is a walkers delight) you need a car.

The food was good but it was very difficult to find hot plates to put hot food on ,so it went cold very quickly. Not many people like eating cold food!

what happened at breakfast also applied to the evening meal. COLD PLATES. Personally I like vegetables with my evening meal but I think it is fairly normal throughout Europe not to serve many vegetables with meat. We were disappointed not to be met by taxi or some sort of transport at the ferry terminal, especially having been phoned from the hotel after I had booked in on line. I was asked the details of the flight and the ferry including the arrival time. We were also disappointed not to receive any help from Reception to book a hire car. we were just given the information and told to do it ourselves. unfortunately were were unable to hire one.

A very nice hotel with stunning view over El Teide. It is very clean and modern. Very simple but stylish design, making it perfect for a calm stay. It a bit ff town, so you definitely need a rental car to be able to do any sightseeing in the island, but once you have it, the advantage is peace and quite in the area and beautiful view. Staff is very nice and helpful, but sometimes slightly overwhelmed (especially during breakfast when you may be waiting quite long for your coffee if there are many guests around). It is true that the hotel is at multiple levels and it sometimes takes quite some walking to get to different places, but in my opinion it allows to avoid the feeling of huge and overcrowded hotel, which I likes. The spa and a la carte restaurant are also very nice.

There could be a bit more staff at the breakfast, and pools could be slightly more heated. I have my doubts about the layout of the rooms - there is no separation between the barhroom and the room, which is kind of ok when you are travelling alone, but may be problematic for friends travelling together or even families.

Spa was incredible. Everything is brand new. Staff that worked there are super accommodating and friendly. My facial was superb. Food was high quality. Loved the poolside bars and restaurants. Room very quiet and comfortable.

Breakfast felt a bit manic but I think going later was quieter and suited me better. They need more staff for serving tea etc. Atmosphere was a bit dull/uptight. Lots of entitled holiday makers complaining about the price of everything yet demanding instant service. Staff felt a bit on edge because of this.

Not sure if it fits La Gomera as it is quite large.. but our stay was superb. Staff was great, we got a corner suite and the pools are out of this world. We will return in April!

I would say the breakfast could be improved (do less but more quality) and please serve good coffee. Some might find the toilets weird as they might lack privacy. I also did not like the twin bed arrangement. It can get cold with the wind. So watch out in Jan/Feb ;) Fun fact: I am amazed why there are complains that the hotel is far out and that there are no taxis after 10 pm. What are you doing in San Sebastian anyway at this time of the day?? ;)

Beautiful 3 days in this lovely hotel. Especially loved the food which was excellent and the staff who were so friendly and helpful to this solo traveller.

My only criticism of an otherwise exceptional stay was the non stop barking and howling dogs! I stayed by the ocean because I wanted to sleep listening to the sea, but the noise of the dogs was intolerable. They sound like they are in a lot of distress and I would suggest that the owner should be reported to animal welfare services. But it is my only criticism of an otherwise excellent experience.

Amazing views and clean facilities given it recently opened.

spa access was not included in the room charge; which was a negative. All the treatments were sold out by the time we checked in for the duration of our 4 day stay. outdoor hot tub would have gone a long way; the pools were all quite cold in December (even though they say they are heated to 25 degrees). New Year’s Eve dinner was ok, we did not love the menu, but they were kind enough to switch us to the veggie option when we did not like the fish or pork.

It is a large, very clean hotel/resort. The rooms and beds are large, and comfy. The breakfast had a lot of options. The staff are very friendly.

It is quite far from town, and taxis stop running at 10pm. When I was there, it was really windy, and rainy. There isn’t much to do if the sun’s not out. Also, there was only one restaurant at night. The grey exterior is kind of sterile, and because it’s so big and spread out, you can feel kind of lonely. Do not recommend for a solo traveler unless you are looking for absolute alone time.

Incredible views! Lovely rooms! Kind staff. Nice and heated pools. For us it was a really amazing experience.

It’s minor details, I was a bit disappointed that there were no hot beverages at the early breakfast (5.30 in the morning). It’s incredible that the hotel offers such an early breakfast so we could get to the early ferry in time but it would have been nice to know that hot water or coffee wouldn’t be an option. Also, it would be nice if the English menu options in the restaurants would actually be in English ☺️

Everything was fantastic. Views for days. Great, helpful staff. Loved the buffet restaurant for breakfast and dinner. The pools were just wow and most of the time I had one all to myself.

I made a reservation at their more upscale restaurant and was disappointed. The buffet was better AND much cheaper. Everything seems high-end at this hotel, but the 'toilet paper', or tiny napkins(?) were cheap and felt like they forgot to buy toilet paper and bought this at the last minute. I'm pretty sure that that's going to be the first thing to change.