The hotel staff were very friendly. The location is great for accessing Rigi via cogwheel train or Lucerne via boat. Breakfast was great with the usual inclusions (cheeses, cold meat, bread, jams and boiled eggs), and they were able to get some gluten free bread for me too, which was very nice. Having parking available was a nice bonus.

The room and bathroom were very small, but this is to be expected. However, there seemed to be no sound proofing and no fan or air conditioning. The wi-fi also didn't really work in the rooms.

From my arrival, I felt at home. The staff is exceptionally friendly, and gave me very good advice. The room was extremely comfortable. The location is marvelous. Normally, hotels don't like swimmers to use their towels. At this hotel when I asked for a towel to go swimming in the lake, I was told that there were two in my room for just that reason. At every point of the stay, people went out of their way to enable me to do what I wanted to do. I hope to come back again (with my wife).

Nothing

The location of this hotel is great. It’s in the middle of the small town with a restaurant a one minute walk away. The hotel was close to the beautiful lake that was less than five minutes from our room. The breakfast was excellent, the staff were hard workers and easily approachable.

The queen bed was found to have a worn out matress that sagged in the middle somewhat like a hammock. The room had no accents such as framed artwork. Because of this there was not a cozy feel.

The room was comfortable, along with the beds, and a great shower. The location was very central, literally two mins walk or less to the Rigi Bahn which took me to the 'Queen of the mountains'. Breakfast was a continental affair, with the staff being very friendly and welcoming, the coped very well with my average German, and answered all my questions.

The only thing, (to be expected from an older hotel) is that you could hear people walking around outside the room and the room above, and being next to the road, being a light sleeper doesn't work, unless you can get a room around the back of the hotel.

Staff is really friendly. Mr. Thomas helped me a lot to find attractions around Vitznau. Breakfast is actually fresh and pleasant. I enjoyed the coffee they serve. And the scenery!!! Like a part of heaven! Amazing view to the lake. I absolutely enjoyed the walking by the lake in the morning. Do not forget to try the restaurant. Very professional chef. There is a grocery store nearby where you can find most of your needs. There is a bus stop by the Hotel, which you can use to go to Lucerne or other cities. A bit far, but you can enjoy the rout.

The Hotel Rigi is in a great location and has beautiful views of the lake and mountains. The room we stayed in had a good sized balcony, bath and a very comfortable bed. The staff were also very friendly and helpful. The breakfast rooms were really nice, with a lovely outside area.

Would be good if they offered plant-based milk as part of the breakfast buffet.

We arrived early and were given a room straight away, along with lots of information about the area. Good location near the boat station and the Rigi Railway. The bedroom was spacious and very clean, as was the bathroom. Excellent breakfast. Small balcony overlooking Lake Lucerne.

Only a very slight downside was the traffic noise, but quiet at night.

Friendly, helpful staff. Lovely, comfortable, clean room with spectacular views. Delicious food.

Rather noisy groups partying outside on a couple of nights.

The room was sufficient and provided us with what we needed for our two day stay. The Breakfast was great. We like the selection. The staff were responsive and provided good service. The location of the hotel was excellent. If you intend to hike near Rigi, you can not beat the location. Highly recommend.

The property allows smoking in the room. The smell of cigarette smoke was very heavy and unpleasant in all the common areas of the hotel. We didn't really appreciate that.

The staff were wonderful, extremely friendly. We loved spending time at the hotel. We also had a wonderful dinner there. The room was comfortable, clean, and quiet. The location is excellent, just opposite the train station in Vitznau.