Everything was perfect: the room (very comfortable beds), the hotel facilities and spa with the pool and saunas, the healthy breakfast choices, the cleanness, the location (not on the main and busy street of the village but still quite close to ski lifts, restaurants, etc). The service was impeccable and friendly. The hotel owners and workers take care of their hotel with love and very attentive to their guests needs. We had my husband’s birthday during our stay and they arranged a nice surprise birthday cake for him. If possible, go also for the room with the Matterhorn view- to see its majestic peak with sun shining over it in front of your balcony is really worth of a extra money! If we go to Zermatt again, this hotel would be my preferred place to stay in.

Very comfy and relaxing vibes. Lovely view from the room! Room itself felt very modern and well-equipped. Very very clean premises, within the hotel areas and the room. Free pickup from the railway station, and drop-off as well after checkout. Excellent customer service by the hotel staff and reception!

These are just a few nitpicks, but: The pool and wellness area felt a little bit outdated compared to the rest of the amazing modern-looking hotel. The breakfast was nice, but could do with a bit more of vegetarian options. And price-wise, it felt a bit pricey... But these are just small nitpicks, because overall, there wasn't much to dislike, honestly!

Loved this hotel, everything was modernly furnished and so clean. Housekeeping were brilliant, they visited twice a day and were wonderful at their jobs - thank you!! The receptionists were also great, I especially had the pleasure of speaking to Tamara for the majority of my stay - she was very kind, patient and willing to help. Breakfast was varied, they had the usual options, along with some homemade cakes/pastries. The spa area was gorgeous, I didn't use the sauna as it was a nude only zone, but the pool was lovely! My single room was great, I loved the balcony, the little sitting area, and the fact that I had both a shower and a bath (nothing like soaking in hot water after a hike). The view of the matterhorn was perfect, I even managed to take a photo of the sunrise on the tip (I was so happy, I cried). The location was also perfect, close to all the gondola stations and lots of restaurants, etc, but to be honest, in Zermatt, everything is close to everything anyway. The hotel also offers a free transfer from Zermatt train station, but this only runs until 7 pm.

It would've been nice if milk was also provided in the room to have with the teas provided. Pillows were also so flat - I did ask for a different one, but that was never followed through. The room was also excruciatingly hot, even though all radiators were off. Noise between rooms was slightly annoying, especially with the elephants living above and next to me, haha! Nonetheless, these issues mostly have easy fixes, so I'd gladly stay here again.

Our stay was perfect. The hotel, staff, facilities, and location are all you could wish for a wonderful holiday. Will go back!

Very clean room, great location with many restaurants and shops around, pool and massage were very good. The staff was amazing and friendly, always had an answer to our queries and helped in any way they can. Breakfast was also yummy, staff was there to give you a nice cup of coffee on request. Beautiful view of the Matterhorn from our room.

Would have been nice to have air conditioning for the summer, had to wait for evening to come to get some cool air. Pillows could be better. Otherwise all good

The hotel design is great, many apples decoration, matched with the theme Eden. Remember to try the bakery next door, the cinnamon roll is delicious; and use the shuttle bus service back to the train station. Our room faces directly towards the Matterhorn, the view is nice. Enough space for two large luggages. All staff are very friendly and helpful, who helped to reheat our instant food and cleaned up the room when they knew there’re flies inside (which is occasional).

No, everything is perfect.

It was the best holiday I've ever had. The Matterhorn view room was very comfortable and magnificent. There is everything you need in the room. Room cleaning is done daily and they are very meticulous. Having spa and pool facilities was perfect to relieve the tiredness of the day. The breakfast was diverse and satisfying. When I got off at the train station, the hotel's free transfer greeted me. It is within walking distance of the train station and the cable cars. Thank you for the meal they prepared for me as I was leaving early in the morning on the last day. The people at the reception were very helpful and supported in every way. I left here with wonderful memories. I want to come again next year :)

Everything perfect :)

The room is well designed with modern facilities. All staff members are kind and friendly. The service is impeccable, there's even a round of cleaning in the evening. Traveling alone, I had a nice surprise and was touched to receive a small cake at breakfast on my birthday. All my questions were answered and requests accommodated immediately. The pool, Spa and massage services are great. I'll definitely come back.

Nothing.

Breakfast is very nice with a selection of home made pastries, as well as the usual fruit, meat, cheese, etc. Staff were very friendly and accommodating. Location is very good, about 10 minutes walk from train station - the hotel also have a free taxi service that can collect you. Wellness' facilities are top level, with a great pool and spa.

Sadly there were no evening meals, however the reception we happy to make reservations for our group. Not really a negative point as we had not expected to eat dinner in the hotel..

Great location relaxed chill vibe at the hotel. My single room was absolutely great- spacious comfortable with a view on Matterhorn. Staff was super friendly and kind.

Their swimming pool and sauna got stuck in the 80-ies 😂 and fitness as well. A great place but getting old and would need a redo.