Private hot spring in the room, also can visit their public ones for free. Specially prepared baby bath tub and towels (didn't ask for it). Staff were friendly and accommodating (see -ve review). Good breakfast spread (local taiwan + some western food). Very nice chinese tea (and tea set provided) and end up going to the shop and buying the tea.

The bed edge has a spring protruding out when compressed, when feedbacked, offered to immediately swap a room but baby was already sleeping and late. So they offered to have some extra padding to cover over the area and offer a later checkout time for the disturbance. While the issue is mitigated, the bed should have been replaced in the first place to prevent such experience.

Good value for a hot spring hotel in Beitou. The in-room hot springs were the best way to relax after long and physically tiring days. AC was great too. Staff service went above and beyond. We had an incredible amount of baggage - over 60kg in boxes and suitcases being transported back and forth, staff were helpful in arranging transport, storage, and organizing items between the ground floor cloakroom and personal items in the upstairs rooms.

The rooms do feel a little dated, especially the electric outlets which are placed oddly. We found it difficult to charge multiple devices overnight and have phones within reach for the morning alarm.

Everything was amazing. We had a group of 10 staying in 5 rooms. The staff was extremely hospitable and helpful at every opportunity. Darren was especially kind and helpful. There is a lot of attention to detail and the facilities both in the rooms and in the public areas was incredible. The hot springs tub in every room is a huge highlight. The breakfast is fantastic, they change it every day! Truly 5-Star. We will definitely be coming back!

Nothing. Everything was perfect.

The rooms are well designed, aesthetic and well maintained. It’s a real luxury to have a bath in the room. They also include some nice snacks. The service is really great. The staff was so helpful at every chance. One morning I asked for a straw at breakfast for my daughter, and they remembered to bring one for her the next day! In addition, I had a problem with my booking and the manager Irene went above and beyond to help get it resolved. The breakfast offering is also very good - a combination of buffet and kaiseki style.

No major problems. It is a little far from the station so to grab a quick snack from 7/11 isn’t so fast. They do have a free shuttle though!

Unique experience of thermal bath in your own room. So comfortable, that we didn't go anywhere else during our stay. It was luxurious, and the ideal ending of our 2 weeks trip around the island of Taiwan. Staff was super-friendly, but then again, I haven't met a single unfriendly person during my entire holiday.

The food was really average compared to what I ate in the rest of Taiwan. It's wasn't so easy to get to the center of town, but presumably this was due to the location near the springs. White wine wasn't chilled, but I noticed that's a thing everywhere in Taiwan ;-)

We chose a ryokan style room with a private onsen. The room was a bit smaller that you would get in a luxury ryokan in Japan, but it was well designed and nice to be in. Evening turndown service is a nice touch as preparing futon beds for sleep is a bit of work. A real highlight was the spa. We went there after enjoying the private onsen, and then we had full three hours of massage. The massage was done masterfully, and helped a lot after days of hiking in Taiwan. The hotel is also within walking distance from Thermal Valley and Beitou library.

The hotel is located away from central Beitou, and your only real option to get there is a taxi. The breakfast consists of Chinese dishes and it is not adapted for guests who are not used to them. It would be nice to have more options for other tastes as well.

Beautiful hotel with Japanese style rooms which included a separate seating area to enjoy tea and snacks, and in room onsen that you can fill directly from the hot springs. Our room was spacious, immaculate and very comfortable. We also took advantage of the public hot spring baths located on the lowest level of the hotel which are Japanese style (meaning, no swimsuits and women and men's baths separated). There is also a swimming pool and children's play area with different activities, such as VR headsets. We enjoyed the selection at the breakfast buffet and took advantage of the shuttle bus that went to downtown Beitou. We wish we could have stayed longer!

Nothing

The dinner was cooked to perfection. Every dish was delicious. Nice ambience in dining room and the entire hotel. Loved the free air hockey and foosball table. Loved the private hot spring bath in the room so don’t have use public one! Surprised snacks and drinks in room were free, a bonus :) Tea was very nice. Very convenient shuttle buses and polite, kind drivers.

The duvet covers made too much noise, whenever someone moves in their sleep the covers make a loud rustle and wakes everyone else up. Aircon was a little noisy and cold.

Room came stocked with coffee (nespresso machine), tea, biscuits, snacks and soda which were all complimentary. Loved the private onsen in the room. Loved the indoor pool and onsen.

Breakfast order options were pretty limited. For adults, there were 2 choices, one being vegetarian. Would be great if the menu could come with more local selection. Indoor pool closes quite early at 7pm, would have been great if it opened till 1-2 hours later. Onsen opens at 9am in the morning which I thought was a tad too late. 7am would be great for guests who would like to have a soak before they start their day with sight-seeing.

1. The in-room hot spring bath provides a comfortable experience, and the white sulfur hot spring has therapeutic effects, offering a unique bathing experience. 2. Two standard double beds are suitable for families, providing ample space and comfort. 3. The small Japanese-style room with Jing Sheng Yu tea bags allows guests to enjoy tea-making and experience Japanese culture. 4. The room offers a beautiful mountain view, allowing guests to enjoy the beauty of nature. 5. The hotel has well-equipped public hot spring pools and a swimming pool, providing a variety of leisure options for guests. 6. The all-you-can-eat breakfast offers a wide variety of dishes, satisfying guests' culinary desires.

The mattress is too soft, and it's easy to fall off when sleeping near the edge, affecting sleep quality.