It’s a stunningly beautiful building inside and out, a vintage gem, but with discreet modern features (aircon, decent showers). A tranquil oasis right in the centre of the old town, it was a perfect place to escape after experiencing the mayhem of the Sunday market. The private salons for hotel guests are gorgeous. Thailand is renowned for service with a smile, but the staff here are the friendliest we’ve encountered anywhere! (Thank you Papa, Nathan, Jenny, Philip, Penny). The complimentary little snacks, cafetière in the room, Phuket breakfast desserts (worth getting up early for- served only before 9), and the all day light breakfast and evening bar service at Cafe Mem, all made for a comfortable stay.

Nothing. Note that it doesn’t have a pool, but we didn’t need one.

My wife and I have been lucky enough to have multiple stays at The Memory at On-On, and it's always a wonderful experience. The hotel is beautiful and charming, and located in the absolutely gorgeous Old Town. While everyone raves about the beaches of Phuket, Old Town is so, so worth a visit. While there isn't a full restaurant in the hotel, there are so many excellent places to eat within walking distance, and the fabulous Sunday night market is right outside the door. The cafe in the hotel serves drinks and small, delicious snacks, and is a wonderful place for people-watching. The beds are enormous and incredibly comfortable, the staff are friendly and helpful, and the historic building itself is just glorious. I can't recommend it more!

Staff was excellent and incredibly helpful and friendly. Would return just for them. Rooms small but nice and clean. Location in the historic centre. Generally good vibes and nicely decorated.

Rooms are with doors and windows indoor to the lobby which might lead to noise especially in the evening and morning. But more than okay.

1. location is perfect and the hotel is just beautiful! I was very impressed with the decor and feeling of the place. Looked like the nicest in the area. 2. very close to shops and restaurants 3. easy to get a grab 4. Staff were absolutely lovely 5. Complementary mini bar and snacks was so lovely!!!

None of the below list would deter me from staying again, I loved this place! But good for people to know, 1. there was a touch of mould smell and some little termite looking bugs on the table but they were harmless and with the humidity of thailand the mould is inevitable. 2. the shower pressure and temperature was fluctuating and you need to push the water down the hole after having a shower otherwise you will hear drips all night 3. the attached cafe looked a bit pricey

The hotel decor and ambience was very authentic. In fact became quite emotional when we arrived. The staff were amazing ,very attentive and couldn't do enough for you. Nathan was especially helpful and guiding us with our everyday activities. He ordered taxis and advised best beaches to visit. All the other staff Jenny Nene Amanda Alan and Phillip were just as attentive and very helpful. The rooms were small but very tastefully decorated and were cleaned daily with fresh towels each time. A snack was offered daily in the morning but generally we had breakfast at the adjoining cafe.. must say the fruit and granola was my favourite. Would highly recommend this hotel and would have no hesitation in going again

The lighting in the room a big low but presume thats either fir the ambience or to do with the voltage in Thailand

Fantastically decorated - its beautiful. We really enjoyed our room with the small terrace/balcony. The room and surrounding hotel were great. The location was also perfect for what we wanted. Staff helped to book tacit to the airport.

Room not ready at 2pm - short wait. Old building so you need to accept that there will be no lift for bags and you will hear creaking floorboards above.

A storied hotel oozing with charm, in a location that is hard to beat in the middle of Old Phuket Town. Love the welcome drinks and free daily available snacks. The hotel itself is a destination and many a passerby, unbeknownst to them, walk by and get stunned by its charms, beckoning them to have a peek and enter out of curiosity. That's what I witnessed on the daily. Loads of photogenic spots within the hotel to take photos. Good for couples and architectural enthusiasts alike. A gem in the middle of a gem of a town.

Its a very old hotel, you would forgive any of its shortcomings and find its quirks and charms endearing.

Very clean. Exactly as described when booked. The staff including Nene , papa , Jane , Alan , Nathan , Philip , pleng , mang,jib , tiw , Nan , Mai, Now, pia, nui, mangkorn , fen , pia , may, Were all extremely professional and made my trip so much easier. I arrived a week after an unexpected accident and surgery. From the moment I arrived they were the kindest and most helpful people you could ever want in such circumstances. I had to change room because it wasn’t possible for me to get up and downstairs because of my injury. The new room was beautiful too. The wonderful hotel management appointment the incredible member of staff NeNe to make sure that my 3 night stay was as comfortable and enjoyable and as stress free as possible. She went above and beyond to make this happen. From getting food and drink for me to helping me get to and from the hospital most days and just being available for a chat when I needed it. I cannot put into words what a difference this made to my mental health after such a traumatic accident. Words alone cannot express my gratitude to everyone at this hotel. I will visit again and highly recommend to everyone who will be visiting Phuket and the beautiful country which is Thailand.

I have nothing that I didn’t like

I’ve long wanted to stay here because of the history of the building. It is a beautiful old hotel and has been renovated sympathetically to maintain its unique identity. Lots of thought has been put into the decor, and this has made it a very special place. I especially loved the monkey and parrot lamps and that 1920s and ‘30s music was played in the reception area to welcome guests. Shout out to Mae West, you naughty old gal! The other shining asset of Memory is the staff. They were wonderful; friendly and helpful and just the epitome of hospitality. Special thank yous to Penny and Amanda on reception and the guys in the cafe (sorry, I can’t remember names but all were just lovely). The proximity to Sunday Walking Street - literally on the doorstep - was a welcome bonus.

This is not a criticism as it’s understandable based on the location and history of the building, but I really missed having a pool! If I had magic powers I’d wave my wand and send them one as a thank you gift for such a lovely stay.

A snapshot in the very rich history of Phuket old town, honestly the old charm has been maintained to feel like a stunning immersion in the old time feel with the Sino-portugese influence. It is a beautifully appointed hotel with tremendous staff, upon needing to move roomss because of asthma they were so incredibly accommodating. An immense added bonus is how quiet it is for being right in the heart of the best part of Phuket Town, highly recommend staying during a Sunday for the Market, it is literally at your doorstep and is surreal how immersed you are in this incredible hotel and market

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