Mustafa at the front desk was friendly and helpful when you need to get your bearings in a new big city. The vibrant area of this hotel and proximity to a major transport hub is brilliant; only a few stops on the main line to Seraglio Point and other spots on the fast buses. The food selections on the the main street are all very authentic from coffee in the morning to Kebaps at night.

The streets around the hotel were a little dark and dingy; but when you realise Istanbul is a trustworthy and respectful community you cope with it all. I would stay here again and recommend it to anyone with that proviso.

Very nice room/bathroom - fridge and safe in the room too. One member of staff, Josef, went above and beyond in helping me with accessing a sim card and recommending local places. He brought endless tea when I was feeling exhausted after my journey.

Sadly his employer, the owner, was not to helpful the next day. He could learn a lot about customer service from Josef. I commented that the two 'keys', white plastic credit cards - one to operate the lift and the other for the room, where identical and that it would help if one was a different colour. He said if I looked carefully, there were numbers printed faintly on one of them so that was the marker! Bad luk if you have poor eyesight! He was so defensive. When I complained that the coffee in the morning was old/stale, he just refilled my cup from the same pot! I was the only person in the restaurant for breakfast but the staff could not really be bothered with me or even ask how everything was. The food itself was good. Such a shame the owner was unreceptive to constructive criticism.

The staff are truly wonderful, helpful and friendly , even with a language barrier as my friend and I dot not speak the language and our accents were a little difficult for the staff at times, but with the help of Google translate they assisted every request and chatted away, and all great characters.

It's a little way out from the livelier areas, but it's a nice country to take a stroll so I did not mind, and taxis are cheap also if required.

It was peaceful, quite, good breakfast, walking distance from transportation and convenience stores. Liked nearby cafe and restaurants. Within 15-20 min walk from famous Moda Caddesi where you can find authentic stores, coffeshops, restaurants and etc

Weather was perfect to leave windows open, whereas our windows were openning to fully closed part of the building. Felt airless. We didnt ask, but maybe it was possible to change the room and its better to recheck in advance as staff was very helpful and maybe they can help with this.

I recently enjoyed a 10-day stay at the Ghan Hotel. The staff were incredibly friendly and welcoming, creating a home-away-from-home for me. I don't usually enjoy hotel breakfasts, but their Turkish breakfast were delicious and made me look forward to starting each day. The location is ideal for travelers who prefer a quieter setting. It's a roughly 20-minute walk from the Kadikoy center, also near the Marmaray. You can reach all the essential Istanbul sightseeing attractions in just 4 stops. I would definitely choose to stay here again!

No

The staff were wonderful, kind and helpful. Nothing was too much trouble. They helped with coffee for meetings in the lobby, and for ordering in food for dinner while I was working in my room. Hayrullah and Tügba were especially helpful. In fact, after my first 9 nights, I returned twice more. Though Istanbul.is busy, the sound proofing and double glazing is great.

Nothing really. But the immediate area is not interesting. However, a 20 minute walk finds Kadikoy.

Top notch service and high level of facilities. The staff did their best to make me feel welcome and the room was hard to fault. The clenliness and maintenence was impeccable. On one occasion i mentioned to the reception a missing rubber insert on a door stop as I was concerned someone could hurt themselved. It was fixed within the hour.

The only downside was the location. A little outside the commercial area of that part of the city it was hard to find and walking to the shops and cafes, although not far, was a bit of a mission. Having said that it was within walking distance of the metro and suburban rail station.

The cleaning service was exceptional. They put in extra work to ensure the room looked all sorted out and no stuff was lying around. Another star to give is to the staff. They were helpful and welcoming, all you need. If you need help booking a taxi for the airport, they will help you. Also, another important thing about this hotel is its location. If you are looking for a hotel not too far from the city center, this hotel is pretty good. It has available bus stations for the ferry. You don't have to walk too far for any modes of transport.

The safebox was hard to figure out. The sink did not have functional cold water

The bed was comfy and we had a good sleep. The room was nice and the staff was friendly. Special thanks to the receptionist and the owners, who sorted gluten free bread for me for breakfast, I really appreciated it, and breakfast was great, really tasty typical Turkish breakfast served at your table. There is a really nice restaurant that belongs to the hotel, so you can have dinner there too. Bottled water is provided in the room every day, which is great. Overall we had a great stay, and I would definitely recommend this hotel.

Some of the restaurant staff didn't speak English, so I had to ask the receptionist to translate when I couldn't get myself understood. Restaurant had live music until midnight on Saturday, that you could hear loudly in the room, but once it stopped we could go to sleep.

Great little hotel & best 3*** I’ve stayed in. Reception staff EXCELLENT ( & very helpful) Room was clean, comfortable & had a small fridge (& a safe) Breakfast very nice! 5 mins walk from nearest station - busses & overground trams (that connects to main underground metro - to the airport / rest of city. Definitely stay there again

Difficult to find (in the dark!) 1st time. But once we knew where it was - not a problem!