Great breakfast. Very friendly staff. Pool with a perfect view.

This was my sixth stay and if I could change anything it would be the smoking allowed by the pool. Such a beautiful place is polluted with stinky carcinogenic smoke. It's 2024, folks. The whole world considers smoking something abnormal and protects those who want to stay healthy from those who bother them with their behavior. Ban smoking by the pool and you'll be the best hotel in Dubai :)

Booked the suite and it was very nice and spacious. The staff was very friendly, and the free parking if a plus.

The breakfast is not really great, I think they can do a bit more to uplift the quality of food in general.

food was good, staff prompt all the time including manager Diaa Aref he spoke very kind and helful in all problems he is a good manager I see even with the staff it very nice and friendly,I like a lot Diaa Aref he smile all the time to the customer and jumper to help.i like a lot the driver ho take us all the time to Dubai Mall,Kite Beach,verry respectful all the time Aziz spoke nice about Rotana,Dubai very good guide, and Mehari he do good job with customer I see every day he help with taxi and he pay from his money because one customer he take another taxi not all the people do for his job like this he deserve congratulations from Rotana.

to have liquid soap behind the sink

Our family stay was amazing! We stayed for 18 days! The staff, rooms, hotel, location, service everything was perfect! I usually write Tripadvisor reviews but will put this here given that I booked via booking.com. The staff are the best I have seen in the industry in 25 years of global travel. The manager, Mr. Diaa, the front desk - Mr. Cherif and the other person whose name I forget, the cleaning crew for our room, Mr. Sarfraz, the concierge Amit, Sadiq and Manoj, the staff at breakfast - Laxman, Ajaya, Buddha Lal. The best! We were a little disappointed to leave after 18 days, but all vacations have to end :)

nothing.

- We arrived early and the receptionist was very kind and decent we checked in early and they upgrade our room. - the place was clean and well organised the furniture is so good. - the valley parking was available 24/7 and no much time to wait. - the coffee shop had starbox menu and the staff was professional and very kind. - Everyday when I came back to room it was cleaned and organised by room service 👍🏻 - very fast response from the controller. - the hotel is near to airport about 12 mins

Two points to improve: 1- the pillow is not so comfortable in sleeping. 2- there is no napkins on the rooms.

The staff is very attentive to the customer and very helpful. We were put on a smoking floor but when we asked to change rooms, the staff did everything to ensure that we got our non-smoking rooms and the children even had a studio at no additional cost. Thank you to the staff for this quality service and a big thank you to Maya for all the care and love she gave to ensure that our room was always impeccable...Thank you very much Maya.

Unfortunately, the hotel needs to make a big effort to allow guests to have a good night's sleep by investing in quality mattresses. My wife, the children and I suffered from back pain almost throughout our stay because of the mattresses... The pool is small but it's OK.

Staff were fantastic from the moment we arrived to when we left. Thanks to Dhruha, Tenzing at the pool, Azzedine F&B manager and Sharjth (bad spelling!) at reception, you made our stay so special. Room was large airy and the bed was so comfortable. We were on the 6th floor got a complimentary upgrade to a creek view room which was amazing! The rooftop pool had a great view. All inclusive offer was great value for money. Drinks kept coming and the food was lovely. We ate at salt and pepper for breakfast, Gusto and Morgan a la carte for dinner all delicious with great choice and service.

Nothing it was perfect, one suggestion to have a full pint as part of the package at Morgan’s

The room was great and breakfast was amazng

-Staff in the club rotana , atfab and elisha is very accommodating and friendly. -we got a room with creek view -we also got early check in and able to use the pool after we check out . -amazing view from the swimming pool too

Nothing

It was 5-6km from the centre, so you would need a taxi or car. They provided good complementary buses for 2 famous malls and a beach which was great and would save you some money. Rooms were fabulous and had great service from cleaners. They provided teabags/coffee and free water bottles everyday. Food in the hotel was special- fresh and delicious! They would make it certain items in front of you according to your need.

Our bathroom ceiling leaked causing a pool of water in the bathroom. I have to say it was fixed within an hour of reporting to the receptionist. We had asked staff to call a taxi twice, unfortunately taxi didn’t come on both occasions, so we ended up spending more money on ordering Uber ourselves after waiting 10-15 min each time.