To the Management of Al Roula Hotel, I hope this message finds you well. I am writing to express my utmost gratitude and appreciation for Mr. Narayan at your reception. His professionalism, courtesy, and exceptional service have significantly enhanced our experience at your esteemed hotel. Mr. Narayan's warm and welcoming demeanor made us feel truly at home, and his dedication to ensuring our comfort did not go unnoticed. He is undoubtedly an asset to your team. Thank you for the wonderful hospitality. We look forward to staying at Al Roula Hotel again in the near future.

Evrey thing good

First of all the location its very accesible to everywhere. Second is the size of the room, who could imagined we paid one bedroom for a very less amount. We totally enjoyed our stay, definitely will come back again.

what I observed and experienced as Im also hotelier, that FO people where you get served first since theres no bellman or concierge, it wasnt so welcoming and not willing to give you a service its like theyre being forced to their duties, only one computer or one staff can assist a bunch of people standing in their front. Not a single smile at all. Its like working in a government faces 😑😑😑

The respective team from management and reception, specifically, the Egyptian guy , don't know his name , and veneeta the reception girl , they are helpful and greeting with an amazing smiles . Promote them or must be Gifted . I will next time also

I didn't get a fridge last time for two days . Asked to have one , reception said that you can bring your items we will keep down in the fridge, most of my items melted , what if I have personal food need to keep it or some cans ?

Specious rooms value for money, neat and clean, prime location nice sports & Bollywood music club in ground floor. Everything is in one place no need to to step out of hotel.

Tv channels to have more option, Suggest to have shower curtains in bath tub to avoid water passing out side the bath tub and keep the floor dry. And to change minor damages like wash basin table which is broken. just to maintain the standards.

I am very happy to say that when I was admitted to this hotel, my condition was not good. I was not feeling well. But I want to thank SARTHAK at the reception, he gave me very good service, he was a man with rules, regulation and responsibility. They provided me water at the same time, so after that my check in was a little late. But they made me check in half an hour earlier because I was not well and I liked the service there too. I want to special thanks to SARTHAK.

Nice location, with lots of restaurants, bars and clubs. Close to metro. Room was huge, clean and well equipped. The hotel is kinda vintage style but I liked that. Goof restaurant and cafe inside the hotel for morning breakfast. Staff was extremely kind and helpful. Very good experience overall.

My only issues was the clubs inside the hotel building - they have extremely loud music especially during weekends, so the light sleeper will feel the pain, unless they use earplugs.

Room nice, clean. Location is good, close to metro. The rooftop pool is nice, however it was broken when we were there. Ann from the reception is nice, the other guys were a bit confused and not too polite.

There are 4 bars/clubs in the hotel so there is NO WAY you can get some sleep before 2 AM. The music is very loud and the clubs are a joke (Indian men looking at Indian girls dancing in skin-like pants), for an European it was LOL. Alcohol is stupidly expensive (10 EUR for a beer).

My room was spacious, bedroom and bathroom were quite large for being a standard room. In general, staff was very polite and helpful. Breakfast was extra-cost but was good and delicious. In the restaurant, tables and bathroom were so clean! I liked the location, it is close to the Old Dubai area and relatively nearer to DXB airport terminal 1 by metro. I wish the room had also some heating system, too, I visited Dubai in January and it was quite chill-cool outside which affected the temperature inside the room. unfortunately, AC in the room was for cooling, not heating :)

1) I wish the Receptionist lady would have a little bit more professional English language skills so that could speak more politely to the arriving guests and more smile on her face :) 2) Breakfast is to be included in the room price.

This time also I booked the same hotel because I get a family atmosphere there. That's how I feel whenever I go there I meet my family and I want to thank SARTHAK who is a very good person with great responsibility, regulations and reputation. He understands things, how and in what way to do the work. I want to thank him a lot and I wish him to get promotions very soon. And the other staff is also good. Room is comfortable. I feel very comfortable there.

Hotel is at center and value for money. I liked everything and mainly staffs at every department are friendly and nice to me.Mr. Narayan at reception is very friendly, helpful with extra information about anything in dubai and all other staffs are excellent too along with him.

All is fine for now.