The location and the ofen buffet is amazing. Not a huge area but the rooms are larger than normal size.

It was surprising that they tried to charge for the water at the breakfast although everywhere else, including the rooms, it was free.

The hotel was very well located and easy to get from downtown Dubai. The facilities were comfortable and luxurious. The staff were very nice and supported us with our requests. The breakfast buffet was delicious and had a wide offering of food.

For the amount of guests the hotel has, the beach area is extremely narrow. If you arrive at 9:30 to the beach, you’re already on the 6th row of sun beds. Additionally, there are beach clubs on each side of the hotels’ beach blasting music from 10 am to midnight. It’s not suitable for people looking to relax.

Couple travelling with a young baby... facilitates and location were ideal...would recommend for families with young children

Breakfast was excellent. Lots of choice. Staff were friendly and accomodating. Rooms were spacious, comfortable and exceptionally clean. House keeping staff were particularly dilligent in their duties. Restaurants were good. The Asian and Indian restaurants were outstanding. The food was of a very high standard. All in all we had a very enjoyable stay.

The outside facilities were very good. However the beach had very poor sand and on either side of the beach area were beach clubs who's music was played at such a high volume that it spoiled the quiet relaxation. Because of this we were forced to retire to the adult pool which was enjoyable but not as pleasant as spending time on the beach.

Fancy hotel with well trained staff who are attentive to the guests’ needs. The check-in experience was very pleasant as the manager came in person to greet us and even gave us a room upgrade. The rooms are comfortable, well designed and clean. The food by the pool’s snack and at the restaurant was tasty. I also liked that they would constantly provide us with bottles of water, even though we were not on an all-inclusive basis. We didn’t have to buy water during our stay.

The temperature of the adult pool was a bit too cold; I have been to hotels where the best pools have the ambient temperature. Also, we could not order food and put it on the room. We were told that a deposit needs to be placed first at the reception, which I found odd for a hotel of this caliber.

Comfortable beds and spacious room. Great buffet breakfast. Friendly staff and very clean. Good variety of dining options.

We went for half board for two nights but were shocked at the price of a bottle of water. It was 76aed for water for two people. I expect to pay extra for wine or coffees but not that price for water!! The noise level of music on the beach. Even early morning the other venues were playing loud music and it ruined the beach atmosphere. I would suggest that they play something a bit softer at that hour of the morning!

Staff were excellent.

The rooms lighting should be improved and some of the corridors look a little tired

Spacious and comfortable rooms. Staff were always friendly and helpful. Lovely atmosphere and plenty of room everywhere. Would stay here again

All very positive. Visitors just always need to allow more time than expected to get anywhere in Dubai with the traffic.

Our family’s recent stay at Fairmont The Palm Dubai was nothing short of extraordinary. From the moment we arrived, we were enveloped in warmth and hospitality that exceeded all expectations. The entire team, from the front desk to the restaurant staff, was genuinely family-oriented and went above and beyond to ensure our experience was tailored to our every need. One of the highlights of our visit was my birthday celebration. The hotel made me feel so special with a beautifully presented cake and even surprised us with an upgraded room. These thoughtful gestures truly added a personal touch to our stay and made me feel incredibly cherished. The dining experience was equally remarkable. The restaurant staff were attentive, kind, and accommodating to our family, ensuring even the smallest details were perfect. Their commitment to exceptional service was evident in every interaction. The combination of the breathtaking location, luxurious amenities, and the dreamlike atmosphere created by the dedicated team made our stay unforgettable. It was a magical escape that our family will always treasure. Thank you, Fairmont The Palm, for making our holiday a dream come true. We can’t wait to return!

I couldn't recommend the Willow Steam Spa more. A must do for anyone going to Fairmont. The breakfast is worth paying for and you won't be hungry for the day! Excellent standard of food and wide selection. Our beds were extremely comfortable and the views of the palm from our Sea view room were amazing.

Initially our room hadn't been cleaned thoroughly which we pointed out to reception. This was swiftly rectified. There was a funny smell in the bathroom but this I put down to cleaning products and general plumbing I'm Dubai as it was the same in another hotel we stayed in days before.