We love sutton close to train & buses to travel all around London to see our family. The staff were amazing, we was staying at ibis hotel because our mother had been taken seriously ill and passed away unexpectedly, all our family were visiting so we stayed at the ibis for some privacy. Danielle, Alisha & Eli were totally outstanding, so king thoughtfull booked us taxis at a second notice to take us to St Hillier Hospital, gave us Ironing board ect so we could iron new items purchased for funeral that we weren't expecting. There kindness was outstanding. I never been in any Hotel before in my life were the staff were genuinely concerned how myself and my husband were feeling, morning and night as we we going through reception, so very kind. Thank you.

The car parking app!! you could only do 24 hours a time so we left the car parked in hotel and used trains & buses because you weren't guaranteed to have a space on return. This was just so stressful as I had to remember to re book parking everyday while being at hospital, I had to keep leaving and ward going outside and hope I could get a signal to re book hoping I didn't get a parking fine if late, you really need to change the way this is booked on app. Holiday Inn Express parking gives you option to chooses how many (days) you want to stay for, this option is much better.

I stayed here for my civil wedding night and I was very surprised and grateful for the staff. They were so so lovely and I can’t wait to stay here again for my hindu wedding night. I walked into the room and the staff had a card, champagne and macaroons for me. It was such a special touch. They made my experience at the hotel so much better!! Thank you.

The only thing that was slightly disappointing was we had a sink leak at one of the hotel rooms so it took a bit of time for us to move all our luggage around :(

Clean, basic room - had everything you need if you want a basic room only hotel. Very reasonable price. Cheap parking at back of hotel with charge points. Staff at desk were lovely, nice quick check in / check out. Had screen with ability to book uber from reception

Dark corridors, no mirror on desk and no iron. No fitness facilities but knew this before we booked. Some homeless hanging around late at night behind hotel which wasnt ideal if arriving in car park late at night.

Staff were very helpful and rooms were cleaned well which is very important. Good location for bars, restaurants and other shopping, we took advantage of the bars and restaurants and all were good value.

The hotel was value for money however it is a long distance from the city of London. Around 33 minutes on the train to Victoria London. However the trains were regular and we didn’t find this a big issue in our 5 night stay.

I loved our room, 514. The view was amazing and I loved being tucked away in the corner. Being so close to the station and the High Street was just brilliant.

There was no room service and no way to call reception from the room. But you could order your food from the restaurant and take it to your room. All the staff were lovely especially ‘B’ and Danielle but the guy (the Manager??) who came to rush us out of our room could have been nicer especially when we explained the Housekeeping team had given us an hour to check out after we realized we’d mistakenly booked the wrong check out date.

The check in and check out was extremely easy and straightforward. The room was spacious and clean. Everything was explained to us when we checked in. My sister asked for an iron and within 10 minutes was brought to the room. No one has ever rushed us to check out as some other hotels do. Also the beds for both me and my sister were absolutely amazing so comfortable, we had an amazing sleep I felt like home.

The signs on the corridors can be clearer for the lift and way out.

The size of the twin room was good. It did not feel cramped sharing with my friend. I loved the shower the most, it was so lovely and refreshing. I also requested extra towels and were given them. The kettle and tea selection in the room was perfect. That was a nice touch. The usb sockets also were highly appreciated as I forgot my AC plug!

Parking was a bit awkward as I’m new to town but there is parking behind the property.

I am so impressed with this hotel. Not only are the staff very helpful and kind the hotel is clean! The room is modern and spacious. The bed is very comfortable and the breakfast is hearty! I will recommend this hotel to anyone staying in London. It’s also very quiet. They even have a kiosk that you can book tickets through. Our Uber app wasn’t working so we were able to use the kiosk.

Got a great room with lots of space and light - clean, comfortable, and decent location near the station and walk through the main high street.

The room I was originally assigned had a pillar blocking part of the space in the room, and obstructing light from the window - definitely wouldn't have stayed in that room; luckily the reception staff was more than accommodating - he called the maintenance team to find out which room was the biggest/brightest, and I got moved to a much bigger room with 2 double-width floor-to-ceiling windows (430), which I was more than happy with.

The room was beautiful, clean, modern with facilities like hairdryer and extra pillows when needed, the view was lovely and we really appreciated what the receptionist team did in catering to our needs and allocations, it was cleaned with friendly staff every day and the walk in shower was spacious and perfect, and an added extra of aircon. We couldn't have asked for a better hotel and service.