Charming old castle (but in order to justify the price it could do with a bit of a makeover here and there - see pictures of the roof in my room), beautifully situated in a park close to Ben Nevis (but you can definitely hear the nearby road)

Overpriced. The Michel Roux Jr. Seasgair restaurant is definitely overrated - not to mention the anoying cancellation policy (48 hours! - then full price!) - and you shouldn't go to eat there hungry (tiny portions!). Most ridiculous: time slots reservation for breakfast is required! (as I would like to fix the day before when to have breakfast!? - on my vacation!!!). All in all: Way overpriced, way to expensive compared to other castle hotels. And more over: 5 Star? (whats the difference to other 4 Star Castles? Couldn't find one (but the price).)

The castle looks amazing, the grounds are so beautiful. At the restaurant you get a five course dinner experience.

There was no room service, thats a huge disappointment for a five star hotel. Housekeeping were below standard, they made the bed yes and changed the towels, other than that they just left everything as it was (including any empty water bottles, used kleenex, basically any trash) I left the bath robe on the bathroom floor so they can replace it they literally just hanged it back (mind you the floor was wet) why was it wet? Cuz there wasn’t a shower box of any kind so the water filled the bathroom floor.

The location is unique, with breathtaking views of the mountains and the countryside. The castle itself is beautiful and remained very authentic, the gardens and the woods allow for very pleasant walks. It's the perfect place to disconnect.

The hotel is not very well suites for families with babies or toddlers in my opinion, because there isn't much flexibility regarding dining options and dîner time (the only real dining option is formal and not adapted for young kids). The room service is not available to the rooms located in front of the walled garden.

We stayed in a walled garden room and it was amazing. Perfect balance of castle exterior with completely updated interior. View was great and the bathroom was large with walk in shower, and tub. Charles our clay pigeon shooting instructor was top notch. Same for the wildlife tour.

The weather was beautiful with sun and warmer days and our first floor room was warm at night because window faced the parking lot and back door facing the garden. Impossible to have air flow and privacy. Not an issue if it was cooler.

The property is beautifully decorated and has a lot of history. We had the Michelin Dinner which was superb. Most of the staff were very nice.

When we first arrived the person that welcomed us made us feel very uncomfortable like we were a bother! We felt that because we were staying in the garden suite and not actually within the main hotel itself we were less important!

The setting is stunning, the service was exceptional, my suite was very comfortable and the atmosphere in the public rooms warm and friendly so it was easy to strike up conversation if you wished to. The food is amazing. I recommend the dining room. It is beautifully styled as a hotel and I would strongly recommend it over Glencoe House Hotel. The location is great for walking. I came to walk and did some fabulous trailed paths in between Christmas and New Year- including Ben Nevis.

Nothing

The location was absolutely amazing in every way and the castle reflected the beauty of its surroundings! The food was exquisite from start to finish with the signature Seasgair dining experience an absolute triumph. The staff couldn’t have been friendlier and were happy to help with anything during our stay.

This is a tough question and I’m really nit picking here. One of the drawers in our room had a handle missing and we couldn’t really get the technology working but that didn’t detract one bit from the experience.

Room size and fittings, grounds, breakfast room

Limited catering for my coeliac wife, despite plenty of advanced warning. Receptionist was somewhat indifferent with the welcome we received, although her attitude did improve over the three days we were there. The way the head waiter spoke to his staff,

The service, attention to detail and setting. The junior walled garden suites were fantastic. Our own personal view of Ben Nevis. Not overlooked. Private and quiet. Relaxed setting.

Exclusivity comes at a price. Best hotel stay we’ve had. Spoiled from beginning to end. The Seasgair restaurant experience was also amazing.

From the initial welcome to departure, we were treated like royalty. Lovely warm service, excellent food quality and choice and sumptuous surroundings. What's not to like. Pure indulgence.

Apart from the very noisy bedsheets, we loved everything.