The view

The staffs were not welcoming not smiling

Location just perfect. Canary Warf Tube station near by with shopping mall - the West India Pier great for a stroll - not crowded at all, very relaxing Breakfast buffet is great, in-house Restaurant Manhattan Grill excellent.

Hotel is rated 5 stars, sorry but that is overrated. 4 stars will do. Rooms need to be refurbished soon. They have the touch of early 80s. In our double room there was only one pair of slippers, no bathrobes, no amenity kits, first day the room wasn‘t made up when we returned at 4pm (small issues but they matter at this room rate)

Room was excellent - great size and perfect temperature. Large bed and very comfortable. The guy working behind the bar was excellent as was the guy on the front doors who welcomed us and saw us out the next day.

Check in was absolutely ridiculous. I had two separate confirmations from Bookings.com, an email from the Marriott and we had already paid for the room yet I was asked for ID to prove who I was. It became a problem as I also didn't have the credit card I paid on due to it expiring between booking the room and staying there. Just a totally ridiculous situation as nowhere did the booking confirmation say ID would be required and I would understand if we hadn't paid for the room, but we paid for it months in advance.

When we first arrived we were greeted straight away by concierge and asked us for the booking name and asked if we were staying for the show, which we were. I expressed how unsure we were about getting there and immediately he replied with how we can get there via tube and Uber boat. Absolutely amazing. Check in was extraordinary and Tom was absolutely amazing and kept us informed during the whole process. The room was absolutely amazing with a water view and close to many attractions. We had breakfast in the morning with so many different foods to choose from, including English breakfast, continental breakfast and fruits and pastries. The whole experience was absolutely astounding and we will 100% be returning often.

There was nothing I didn’t like the whole experience was amazing and there is nothing I would change. We will be returning soon.

Very clean and friendly. When we checked into the room we found that the tv wasn’t working. This was rectified by the hotel engineer very quickly.

I didn’t like the fact that when booking on the app the photos are very misleading. I thought I was getting a room with a view of Canary Wharf but no. The view was an enclosed court yard! Which is a roof of another part of the hotel. When you’re paying £170 per night, and we were staying 2 nights, Very disappointing.

Everything was nice

The reception lady was very weird. Wasn't helpful...we came on valentines day with big bunch of roses, asked for a bucket to put our flowers, never got one, then we asked if we could book a table at the hotel restaurant, she said it's fully booked and we can sit at the bar only, but the bartender got as table at the restaurant as it was plenty of space. Not sure why she didn't want as to get the table at the main restaurant, probably she didn't like that we came dressed in sport clothes for check in, as we changed in fancy clothes for a evening later on.

Immaculately clean, staff were amazing and couldn’t do more to help (except 1!) Excellent location and lovely breakfast

That bathrooms are very clean but If I’m being VERY picky, it would be good to treat to mould in the silicone round the bath (HG Mould spray will sort that out 🤣) Also, the young man at the bar didn’t even acknowledge us while he was serving a group and we were waiting a while at an empty bar.. just a nod or a “I’ll be with you soon” would have been nice … and then no smile when he served us! Not sure hospitality is his thing 🙈

We got the tube from Euston then a taxi rather that the DLR as I’d had enough walking with a bad knee. Beautiful hotel, they up graded our room which was fabulous. I HAVE to buy one of those beds!!! It’s absolutely the best. I’ve made enquiries already and as soon as money allows I will do that. Great location, right next to the DLR, wonderful choice of bars and restaurants and the breakfast was fab too. Definitely recommend and would stay again in a heartbeat.

You can hear the rumble of the DLR regularly but I always take earplugs away with me anyway and it didn’t spoil our stay.

The location was amazing the view from the room we were upgraded as it was a special occasion , the staff were amazing , we had bubbles and hand made chocolates in the room …. The breakfast was superb and there was so much choice …. Would highly recommend and we will be returning as great location and easy to travel into the city of London

Couldn’t fault the hotel amazing , I have worked in g to be industry and this is info if the best hotels I have stayed in ….. Parking is expensive so maybe do an offer with the car park company

Modern hotel. Rooms were a good size, beds incredibly comfortable, and a great shower with strong water pressure and always hot! Staff were great! Ali in the Manhattan Grill served yummy omelettes always with a smile, Aaron and Elvis, Concierges were so helpful-answering so many questions! It was nice coming back to the hotel in the evenings and having Aaron greet us and asking us about our day-by the end of our 10 night stay, we left him as a friend. Ishrat at Front Desk is amazing! Beautiful smile, efficient, professional and was a huge help to us as we attempted to navigate the Tube! We didnt get the name of the young woman(blonde, big smile, strong accent maybe from Eastern Europe) who cleaned our rooms,but she too took excellent care of us. We had thought that perhaps the hotel location might not be ideal as it is not in Central London, but, there are so many things to do around the area, good shopping and restaurants, coffee shops, that if we return for a pleasure trip (7 days of this stay were with a group for business) we would without a doubt stay here again as the hotel is closely located to the Tube lines, and London public transportation is excellent! A great overall experience.

It was all great