Outstanding Hotel Experience! I recently had the pleasure of staying at this wonderful hotel and I cannot express how much I enjoyed every aspect of my stay. From the moment I arrived, I was impressed by the immaculate cleanliness of the hotel. The staff were incredibly friendly and attentive, always going above and beyond to ensure my comfort. The location couldn't have been better, offering easy access to everything I needed while still providing a peaceful retreat. The bed was exceptionally comfortable, with high-quality linens and a luxurious blanket that made for a perfect night's sleep. I also appreciated the thoughtful amenities in the room, including a fully stocked kitchenette with everything one could need. The highlight, however, was the shower - an experience in itself. The water pressure was excellent, and the shower was spotlessly clean, making for a refreshing and enjoyable experience. As someone who is typically quite critical of hotels, I must say that this one truly exceeded my expectations. I highly recommend it to anyone looking for a memorable and enjoyable stay. I will definitely be returning in the future!

Nothing

The hotel is in an amazing place in relation to everything, the staff were all beautiful, the room was fabulous and the beds were sooo comfortable

For the price it would be nice to have a breakfast and it’s missing a bar, although the happy hour with a choice of wine or Prosecco was good and we met some lovely people but when we go away as a family we like to sit in the hotel bar at night and chew the fat

Location great -Rooms were clean and staff very helpful. The staff accommodated our needs. They followed up by calling and about an item left behind.

They hotel has no amenities and the area in the main part of the hotel is extremely limited on testing and any privacy. Rooms are small and tight but Clean. Likley a good location for budget oriented travel or business trip. I thought we were staying at the Covenant Garden Hotel. The picture of the hotel on Booking.com is not of the actual hotel. This should be removed and updated with the correct hotel entrance. It is strictly a a small glass doo entrance.

It was nice to be positively surprised for once. The room turned out to be cleaner than expected (very clean), and better equipped than expected. It also turned out to be larger than expected, certainly way larger than the broom closets (read: «Rooms») of the other London hotels we stayed in so far. The room comes with a wardrobe, there is a section which holds the coffeemaker and fridge and there is even a small balcony. A word of caution before your mind goes all whoolgathering, though, as the balcony faces the backyard, which kind of nippes all romantic thoughs in the proverbial bud. Not facing the street also means a quieter room, however, and quiet it was. We asked for a quiet room when we made our reservation and a quiet room is what we got. There was no breakfast included in our rate, but this being the Strand and Covent-Garden there are numerous restaurants in the neighborhood. To be honest, if you threw a stone it would be difficult not to hit one, if not even two. The staff are extremely friendly and helpful and are always on hand whenever you need them. To be honest, it was quite nice to be perceived as a person rather than just a room-number for once. This is not a very large hotel, which also means there are no lines in front of the elevators, nor are they filled to capacity, which is something we also appreciated. If you are heading for breakfast the smell of undigested Doner-Kebap is not always conductive to a healthy appetite. At this point I would like to thank the staff for making our stay the success it was and special thanks to Mandeep and Tommy for their valuable tips, which were not only helpful but also saved us money in the end. Are there better hotels in London? Certainly, but for this price and location what «The Resident» has to offer is hard to beat. We will definitely be back.

Lights in the rooms could be brighter.

The staff were friendly and helpful. The room decor was clean and tidy. I stayed with two friends in a room with three single beds, one was a pull out bed but a full single size. The beds were very comfortable with clean crisp linen. The air conditioning worked well, in a lot of hotels it’s difficult to adjust the temperature and if you get it right it can be noisy. The room had a small kitchenette area which had a filter tap for drinking water. The shower and toilet room had Molton Brown toiletries and was spotless. The room was very quiet. We had a complimentary glass of Prosecco in the lobby before leaving the hotel to see a show. I will definitely return to this hotel as we throughly enjoyed our stay.

Our stay was only positive.

You cannot find a better location than this in London - it’s a safe area, a short walk to so many things of interest, loads of cafes/restaurants within five minute walk plus all the shops etc of Covent Garden …… bus stop (number 15) to St Paul’s Cathedral and Tower of London is 100 meters from hotel. Then get boat back from Tower of London to Embankment, which is a three minute walk back to the hotel. Rules, which is London’s oldest restaurant and serves traditional British food is a two minute walk away ….. and the food is pretty good. Try the sticky toffee pudding and the golden syrup pudding, nothing fancy but something our grandparents would know - simple but surprisingly good and a genuine English food. Room was clean & comfortable with a good shower. Staff super helpful. This is a great overall choice for a tourist coming to London.

Nothing

The staff was amazing - so welcoming and helpful. I was a bit worried about the twin beds that were still pushed together like a king bed (traveling with a friend), but the staff came and separated them by a foot and somehow that made it feel better. The beds were really comfortable and the shower was fantastic - great pressure! The location can’t be beat - we loved walking around Covent Garden and the staff was helpful with recommendations and directions. I also appreciated having filtered water available in the room.

The price was a bit steep - £470, but we were stuck due to a flight cancellation and ended up being really happy with the hotel.

Loved the location. Loved the shower room. Loved the happy hour drinks. Loved the staff. Loved the bed - supremely comfortable. Loved the peace and quiet.

The room was minimalist and cool from that point of view. But from clients of our generation - 70s plus - it would have been helpful to have straightforward air con controls, less complicated light switches, more space to store stuff, more seating and table space. The absence of breakfast didn't cause grief because there were so many alternatives close by, but occasionally it would have been pleasant not to have to go exploring for a morning's sustenance

I chose this hotel based on the excellent customer service reviews and am grateful to say all 100% accurate! Very communication prior to arrival was friendly and prompt and helpful. We arrived early and were fortunately able to get into one of our rooms very early- super friendly and accommodating about that. Every time we walked in or out the door we were greeted with a warm smile and hello by the front desk staff no matter who was there. Loved the big bowl or candy at the desk - small things can go a long way especially when paying high prices. The rooms were well appointed, space well utilized - we were mainly in the rooms just for sleep and transitions between activities so it wasn’t important to be too big - very comfortable bed, big enough bathroom and quiet. Locationof hotel excellent to get anywhere on foot or subway at the same time being very quiet- especially if room not in street side - only then if window was open did you hear noise at night.

Everything was great!

Excellent location. New hotel, well equipped, and clean. The evening drinks is a very nice touch.

Size of the room, but small issue.