The location could not have been better for the Isle Of Wight ferry, the Historic Dockyard and our National Express bus to Heathrow. There are also several eating options nearby and a nice Japanese restaurant in the hotel. The bathroom was huge by comparison with our other hotels. Breakfast was good.

The staff appeared quite offhand, not at all friendly. Our shower was terribly difficult to adjust to the right temperature and the pressure was not good. Even though the bathroom had been nicely renovated, there was no hanging space for towels or even hooks. The room had no pictures or other form of decoration, making it appear stark.

The breakfast was lovely. Location was great. Very attentive to needs.

We had 2 breakfasts at the property on a 3 day stay and our friends had 4. We were charged for all breakfasts to our room stating we owed £83. Breakfast was £10 a day or £8 if staying at the property 6x8 is £48 for one and even if they had charged full price it would have only been £60 so not sure where they got £83 from. However it was all sorted in the end and we paid the £16. It was a bit embarrassing as people were waiting to check out. I don’t understand why they found it so confusing??

The Location is Perfect. The Hotel is very nicely decorated. The Staff are always very friendly and helpful. The breakfasts are good value for money and there is a good choice of items from the buffet and also a very nice cooked breakfast. The bathrooms are very modern. The rooms are very well serviced. The hotel bar is staffed all night.

Unfortunately, on this visit I had a room on the lower floor which was adjacent to some sort of fan motor which I could hear running at night. I could also hear extra motors starting up early in the morning (presumably from the kitchen) Also overlooking the side road where the HGV's parked whilst making there deliveries - so even more noise.

The hotel was perfectly situated for exploring Portsmouth and the Isle of Wight. The harbour boat tour was fantastic and we enjoyed walking about the harbour. There is a free pass to walk about and go in the pier building 4 if you don’t want to spend a full day going through each ship and museum. Breakfast as great each morning of our two day stay.

It was a bit less charming than the pictures depicted. However we were out and about most of the time anyway and the bed was comfy, the breakfast was great and it provided in room tea and coffee with kettle.

Breakfast was great. The beds were comfortable. The location was excellent. The front desk was very accommodating. Bottle water and coffee in the room.

Housekeeping was spotty. There are no service room signs or do not disturb signs for room The mattress pad had blood and urine stains on it. Housekeeping did change the mattress pad the following afternoon. Not right when was reported. They clean the coffee cups in the bathroom sink rather than give new ones. I had to ask gir toilet paper our room was not vacuum once in a three night stay.

Breakfast was very good as was our evening meal in The Captain's Table restaurant at the hotel. There was free parking in a small car park at the side of the hotel and we were allowed to stay until 2pm after checking out, which was helpful. The hotel is ideally situated for visiting the Historic Dockyard, Gunwharf Quays outlet shopping, and the Spinnaker Tower and it is only a short walk to Old Portsmouth. The train, IOW ferry terminal and buses are opposite the hotel. There was daily room service. The staff were very pleasant and helpful.

The carpet had a few stains/marks but had been vacuumed - some spot cleaning would have given a better impression. The bathroom was modern and clean but lacked hooks / enough rail space for towels.

Hotel looked a bit tired from the outside, but inside it was lovely. Staff were very friendly and helpful. Rooms were well equipped & spotlessly clean. Guy on the bar is a great asset to the Hotel, he made us very welcome & was really good company. Great location for visiting the Historic Dockyard. Free parking, just let the Hotel know you are parked when you arrive. If travelling by train, the station is just across the road from the Hotel.

Nothing really; but it wasn’t explained that we had to help ourselves to toast etc until after our cooked breakfast arrived. However, we know for next time.

A 6 star experience for 3 star cost!!! Excellent food especially the Japanese menu, decor in pristine condition and the captain's dinning room was like a stately room complete with. the admiral's uniform! Bedroom was large with very well equipped bathroom all in clean perfect condition. And the location of the hotel complete with secure carpark was within 5 minutes of all the main Portsmouth attractions and bus/rail station. A perfect stay.

Nothing. It was all you wish for in a hotel stay

Location literally across from the station so 5 min walk at most. We were able to drop off cases early and Check in later which left us free to explore. Rooms clean and the view we had was great. Lift to all floors so no lugging cases upstairs. Accessible room was large with wheelchair access. Breakfast was wonderful with cereal, juice, toast, tee, coffee and yoghurt there for self service. Full English available as is full veggie breakfast; other options available too. Evening Sushi restaurant served a really tasty meal at a very reasonable price for approx £20 a head. Other style food available too. Bar open 24/7 which meant we were able to have a couple drinks and relax before bed at midnight.

Water pressure in the showers was below par. Rather than rush out of the rain style head, it dribbled in several directions. 2nd hand held shower head gave more water but still feeble. A small blip in a perfect stay

The location was perfect. Easy access to all the sights and great shopping. The hotel has some history and the public areas are clean and tidy. Max on the reception desk was lovely and very helpful. Clean fluffy towels and toiletries provided. Breakfast was good with plenty of choice.

Our room was comfortable and fairly clean. Unfortunately you could see where a previous quests had spilt drinks up the door and skirting board which had been left and the back of the bathroom door needed a clean. The furniture needs moving around a bit which would make the curtains easier to open and close. The restaurant is a Japanese fusion with the original decor however plastic flowers and paper light shade’s scattered around the room just gave it a naff feel.