Stayed one night prior to joining a cruise. Central location close to the main railway station, ferry and cruise terminals. Large well appointed room with toilet separate to bathroom (though still within the room). Staff welcoming and helpful. Ate elsewhere so unable to comment in that regard.

Received notification prior to arrival concerning no air conditioning, which given my stay coincided with the coldest night of the year so far, was not a problem. What I wasn’t expecting however, was discovering the heating was not working either and was very cold. A quick word with Reception however resulted in a portable radiator being delivered to the room, which certainly helped but not as good as full heating. Whether I was just unlucky I cannot say but the reaction I received from Reception when I complained didn’t appear to suggest this was a one-off.

It's in a good location. Good facilities. The room was comfortable, Good pressure on shower, good supply of toiletries, fresh milk sachets. Nespresso machine was a big plus. Friendly reception staff. Friendly housekeepers. Waiting staff were friendly and efficient.

Lack of choice on menus. A lot of dishes not available. Waiter said we could eat from either menu in the restaurant, manager informed us that items from the bar menu could not be eaten in the restaurant? Manager did not seem on the ball. An additional charge was made on my card without my knowledge, which I noticed once I returned home, I have enquired but have had no response £10 per night to park in the carpark is excessive. Tins of still water is a no no, water tasted awful.

The staff was very helpful. I really liked them. The location is across the street from the train station (of course it's not where you can walk directly across, you have to walk a short way to the corner to cross) so that is convenient. It's about a 10 minute walk to the West Quay shopping and restaurant complex, once you find the most direct path which took us a couple of days to figure out. Past that it's what I'd call a nice, adequate hotel. Nothing to write home about. Nothing bad either.

No real problems. Except remember there is no Air conditioning if you plan to be there when it's warm. And I wasn't a fan of the toilet being separated from the bathroom in a small room. All I could think was there was no sink in there so you know how dirty that door knob probably is.

We stayed at Novotel for 3 nights, 2 of these nights were last minute as we could not make our onward journey due to bad weather. The staff were amazing, we arrived at the hotel quite a while before the check in time and were happy to wait but our room was ready within an hour of us arriving The rooms are spacious, comfortable and very clean The location is great, only a few minutes walk from the train station and located within a retail park with a great selection of shops and a McDonald's and TGI Fridays We didn't eat at the hotel but did have coffees which were lovely and not overpriced I would definitely stay in this hotel next time I am in Southampton

Nothing

I liked the sauna and that there was a pool! Breakfast was great-a big variety of options. The main bwd was very comfy.

The shower cubical and area to go to pool was dirty. The area to get dressed and showered after sauna was too small for the amount of people at once. In our room the sofa bed could if done with an extra mattress on top as I could feel the metal springs which was not very comfortable to sleep on. Also could of done with more than one pillow on there-cushions even. We could not find any button for a fan in the bathroom so it just steemed up, windows could not open but the fan in the toilet kept going on and off by itself throughout the night. The fan in the toilet had no impact to the rest of the room though. It got a bit hot and noisy at night.

The location was easy to find. The staff were very friendly,helpful and polite. Nothing was too much trouble. We loved the fact that on explaining that my grandchildren aged 9 and 11 were being collected for an early flight at 5:30am, the receptionist arranged for us to collect a breakfast bag for them both on leaving even though it was an extremely early start.

The room was slightly too warm,being on the first floor. I did not like to leave the window open as there was a walkway in front. However had i been aware and looked much earlier, we would have found a large fan tucked away In the small cupboard, I would have preferred that to have been left out on display

Good location, about 10 mins walking from the city centre. We arrived around 11am and they let us park even though check in time was at 3pm. The following day we checked out at around 12pm but they let us keep the car there for a few extra hours at no extra costs so we could enjoy the city for a few more hours before departing. Breakfast was quite good, both continental and full British, loads to choose from.

We stayed in the family room and the kids shared a sofa bed which was not very comfortable.

GREAT LOCATION! Very polite staff, we arrived 2 hours earlier than our check in time, they took in our luggage, while i took the kids for lunch at McDonald's which is just less than three minutes walk away from the hotel. My kids rate our stay as 10/10 based on their experience have the pool all to ourselves🥰

Beds in the family room : I don't understand the reason why parents needs to provide kids age on the bookings when there's no Beds provided suitable - Double bed & a Sofa Bed for 2 adults and children (age 14yrs & 12yrs) is not on! **N.B - I booked via Third Party**

We stayed overnight as a treat to my young nephews. Whilst the room was simple it was clean and well presented. Having the sofa bed meant we could all stay in one room which was perfect. The communal areas were great, the bar was nice and the staff were friendly. The kids had great fun in the pool. We did have to wait a little in the afternoon but wasn't much of an issue. The breakfast was fantastic and plentiful and the staff were brilliant at breakfast! Really helpful and friendly. Thank you! We ate out at a local restaurant in Southampton, just a short walk away.

Not being able to book a slot for the pool

The breakfast was really good. The staff were excellent with our toddler which really goes a long way. There was so much variety and all was very tasty! The pool and leisure areas were nice and clean. The room service was amazing, food was very good and service very prompt and easy to order! Fantastic location! Staff at the hotel were very attentive and friendly!

We didn't like the bathroom and toilet being in separate rooms personally. Maybe slightly dated rooms but were quite comfortable.