Hilton is always nice

There were two ways to get to my room. The first way was straight from the lobby across the pool area to where my room was. I was told I could not take the luggage carrier that way past the pool. If I wanted to use the luggage carrier I would have to take the second route to my room which was going out the front door and all the way around two buildings to get to the back entrance. Needless to say, I did not want to walk that far as it was quite a distance. I had four rather large suitcases. I was traveling for the military going to a permanent duty station which is why I had four pieces of luggage. Dragging four large pieces of luggage that distance was not something I enjoyed.

We enjoyed the Customer Service experience we received from Latoya King. She was very informative told where to get great soul food and noted that you also had a dining area onsite. We which we did have dinner. Jeanne who waited on us at dinner was very nice and courteous. We had a great time at dinner sitting outside overlooking the water-view. Great experience all around. Please make sure Latoya’s supervisor Katie Vandersluis gets our message regarding her professionalism as well as Jeanne’s supervisor. We will be back!

We considered using your service to take us off property, but he said it had to be within a three miles radius. I don’t really think there’s anything close that you can go to to use the service. Maybe next time.

Right next to the airport with free shuttle service.

Breakfast buffet is $21/person but there isn’t pancakes/waffles available at the buffet. It was freezing cold in the lobby & restaurant.

Location, location, location. Well situated if you’re flying out of JAX. The restaurant serves fantastic food and the wait staff are incredibly friendly and outgoing. Can’t say enough about the food and staff.

Unfortunately, for a Hilton property, this hotel remains incredibly aged. The rooms look tired, there doesn’t appear to be any attention to detail or appearance. Whether it’s the toilet paper holder loosely attached to the wall, curtains that don’t full close, dirty balconies, or unattached lamp shades, the rooms give the appearance of minimal upkeep and maintenance.

My aunt loves this chain, and wanted the points for the stay. There was a firepit.

Getting a cookie did not make up for the long line at check-in. Only having one, albeit friendly, person working the desk was imprudent. The restaurant had the same problem. One server for the entire place. She was lovely, but it took forever to get food and drinks. Not a fan of the bomb shelter windows in my room. If I was in a wheelchair, I might not have seen anything at all.

I loved the view from our room

The facts that they have signs up advertising Starbucks coffee only to find out that they don’t the door to enter the building were staying in did not lock so anybody could walk in the building no key required and no microwaves in the rooms and housekeeping only replaced the towels they didn’t clean the room at all didn’t empty the trash cans nothing just the towels there wasn’t even trash bags for us to take out the trash ourselves

The location was perfect it was just outside of the airport without having to go into the airport traffic. I especially loved the fire pit and pool area. This hotel does have a restaurant on premises. Tranika and Johnathan at the front desk took great care of me and made me feel very welcomed.

The Starbucks cafe wasn't opened or available. I also had a little bit of trouble with my key card which made me have to walk around to the front of the building when I parked next to a door that would have put me right at my room however Johnathan corrected it and I didn't have any other issues .

Convenient location. Luxurious hotel room. Plenty of towels.

Property in need of rehab. Kitchen faucet loose. Needs new paint and caulking. Door would not lock except for sliding lock. Front desk could not help deliver my luggage to the room bc of late hour and insufficient help. Front desk gave me heavy bag of water and cookie but my hands were full with maneuvering my luggage (1 very large and 1 carryon) and a cane. Only 1 elevator working. Altho I had accepted breakfast offer at $17 by email, it did not reach the Front desk. I opted for Ala carte breakfast. No offer of help loading my luggage into the car as I departed.

I did not have breakfast

I could not log into the Internet in my room and had to go down to reception where the problem was dealt with. My room number was 526 but for some reason when I entered this it was not accepted, other than this my stay was excellent and I would recommend this hotel.

Hotel was clean, beds and pillows were awesome, Towels were nice and big. Bar and food was a bit pricey for a regular guest. The shuttle service was great.

Being told you have a shuttle for us to use. Maybe explain the layout of the hotel. Didn't get our cookies and water til that evening, LOL