The room was very clean. After checking in I found out I needed to stay the rest of the week and the staff was able to help me stay in the room I had already registered in which was very helpful as I have been traveling for work and had a lot of things to move from the car to the room. The hotel is also in a great location. Close to many restaurants and shopping facilities which made it a huge plus.

I loved how clean our room was. Updated. New flooring, fridge, microwave, and tv. It smelled fresh and very clean. Breakfast was great too. Very convenient to downtown Louisville. We came for a concert at the Kentucky Performing Arts.

Really, I can't say anything bad about the stay. The juice machine was out of order at breakfast but there was apple juice provided.

Rooms were pretty nice. Seems like things have been updated. Breakfast was excellent! My person checkin me in was extremely friendly...even at 12:30am.

Little bit of mold in the bathroom, and the shower curtain does not actually keep water in the shower because it's too short. The next morning as I was leaving I realized that there was a second building that is completely burned out. I'm glad I didn't see it the night before. It was a little scary looking.

I like that it was really nice Hotel, the only thing I was disappointed in was the charge they told me to pay of $150.00 when I got there that wasn't relatively to the stayed at the hotel.

They should of told you in the Booking on the reservation not when you arrive with a special price that you owe $150.00 besides the $380.00 for the room I

Room was quiet-I did not hear any other customers. Bed was comfortable. Room was clean. My husband liked the breakfast. Complementary newspaper was nice!

Our heater was loud when it came on. My husband reported it to staff when we left. I did not care for the breakfast but I'm picky about my food.

At breakfast I had to wait a minute for biscuits to go with my gravy, but I certainly didn't wait long, and the staff was very nice all along. I was also told that the company prefers that individuals don't use Cash app card, but mine was processed. My deposit was also promptly returned later the next day(still the weekend); which was just impressive!

Room was clean and nice.

The lady at checkout was busy sitting in the lobby on her phone. Even checking out she was still on her phone. She did not know I came in to check out as I thought she were a guest. While eating breakfast a person came in to check out and found out who worked there.

During my stay the parking lot was being coated. The morning I was to leave someone started pounding on my door to tell me to move my car. It was early and it scared me to death! Even after I acknowledge the worker, he kept pounding on my door as I was trying to get dresssed so I could come out and moved my car. It would have helped if I had been verbally told the night before that my car need moved in the morning.

You never know how a room is going to look from the photos, but the room that we had was very clean and nice. I will consider Best Western the next time we need a room. The breakfast was very good and had many items to choose from.

For the night that we needed to stay, there wasn't anything that was bad, the receptionist was very polite and informative.

The property is in a very good location. The ground from the outside of the motel were very nice. The breakfast was good.

The room smells very musty and our comforter and sheets and pillows were all damp. I’m not sure if it was the condensation from the air conditioner what was causing that. The countertops and floor were not clean. The microwave was dirty and smelled like burnt popcorn. We walk to the dollar tree and bought cleaning supplies and Lysol and Febreze and once we clean the room it was much better.