The room was spacious and clean. The staff was exceptional. The lobby was bright, clean, and well decorated. The pool area was well stocked, clean, and comfortable. I especially loved the refrigerator. Even though it was a mini fridge, it was very large, and that was helpful since I have a special diet and had to bring a lot of my own food. Even the freezer worked, which is rare with a mini fridge.

Parking was limited, and the pool was not heated as advertised. But, those were minor.

Was very happy with how clean the bathroom and room was. .bed was comfortable and room came with everything you could need.

When I pulled the blanket back to get into bed one side of the bed looked slept in and there was hair on the sheets. Not just one or two quite bit. Not only hair from someone's head but also what looked like body hair too. However when I went down stairs and asked for clean sheets she was very nice and gave me clean sheets from the dryer.

Best Western was super close to everything we were doing in Louisville for the weekend without the big city rush around us. It was clean and well kept and had a decent breakfast.

The pool was closed for maintenance which we found out it had been for 6 months or more. I had my children with me and that was part of the reason I booked the property was because it had a pool and turns out they didn’t get to swim.

We liked it all my wife and I had a good time Christian was awsome she was very friendly to us. But we liked the hole staff they was friendly

There wasn't anything we didn't like but I think that you should have exta pillows because they shrink when you laydown on them.

Jasmine "Jazzy", the front desk person, was wonderful. I had made a reservation for the wrong date and she worked with me and the booking company to find a solution. After 20 minutes and multiple attempts to receive emails from the booking company, she offered to let us stay at the rate I had secured for a future booking. She really went above and beyond to remain helpful, upbeat, and responsive. We loved the hotel, which was very comfortable clean, and modern. This was my first experience with Best Western Plus hotels, and I was sold. I subsequently booked another night at a different BWPlus during our trip. I am now a fan of this line of hotels.

Frankly, we experienced no problems after working through my booking error. The room was great, staff was excellent, the breakfast was tasty and had plenty of offerings to please most palates. So no complaints!

The room was spacious and very accommodating. The bed was lovely. The lighting is very good. The breakfast is very nice too. Thank you!

The parking is very limited and could be expanded. The "extra parking lot" across the street is not paved and is not ideal.

Beautiful facility and well maintained. Love the consistent decor and look with a clean, modern feel.

The parking was just OK. The lot had plenty of spots but was at the hotel next door that wasn't as nice.

ideal location beside restaurants etc

the room could have been a bit cleaner, didn’t look as if it had been hoovered the shower needed a good deep clean, looks like housekeeping staff are not getting enough time to do this

I can't say enough wonderful things about this hotel. Our room was very clean and comfortable. The continental breakfast was delicious and included several hot options. The staff was always friendly. Yes there are only a few parking spots, but there is an empty lot very close by and another Best Western next door with ample parking. We stayed multiple days and had zero issues or complaints.

Nothing

The hotel is very modern and clean. There is a Mexican restaurant just steps away with amazing food and margaritas. One particular man that worked there was very helpful in the kitchen during breakfast with my daughter. She said his help and hospitality made her feel special.

Our thermostat had a very bright, blue display which lit up the room all night. There was no way to turn it off. I had to get up and MacGyver a cover over the thermostat display to make the room dark at like 3 am. I used some paper and stickers to cover the display.