Location was prime for our stay. Rooms were clean and comfortable.

They were having construction which was unknown until we arrived. The loud pounding and sounds of power tools at 8am were awful. We also book Holiday Inns because of the massive breakfast included. Due to the construction, they minimize their breakfast. Had we known, we would’ve picked a different hotel instead of eating cereal and yogurt. Also would have been nice to be compensated due to the inconveniences.

The staff was very knowledgeable, And helpful . The room was very clean.. The fitness room was very well-maintained.

That the swimming pool was not open. I don’t know who I talk to when I called when I first made the reservations. And found out I could only park one vehicle on the premises. And ask, where I would park a second vehicle at. Said I had to find a place to park it they didn’t have places… this was on the phone, so I’d really don’t know who I talk to… just didn’t like the idea I cannot have both vehicles on the premises.

Great location if you like to go out bar hopping on Carson Street. Parking is on site and $22 a night which is cheaper than some out here. Decent sized room. Friendly staff. Room had Dove shampoo, conditioner, body wash pumps in shower. Not a bad place to stay for a few nights at a decent price.

Hotel is outdated and needs work- rust/stained tub, need exhaust fans in bathrooms, old elevators, mini fridge didn't close right, air conditioning could be colder, pool was closed. Nothing too crazy.

Staff was fabulous. Professional. Helpful. Went the extra mile. I traveled with about 15 friends. We All rode bicycles from Washington DC to Pittsburg so we were road- weary and ready for a comfortable hotel. Also there were several big events going on in the city at the same time...a major country concert, the PRIDE Festival & parade, a major art street fair and more. Still the staff kept their cool amid lots of travelers and hectic last minute arrivals, departures, etc.

The main area in our room with the beds was clean and nice. The staff was also great, and so was the breakfast. Good location near pitt night life.

The bathroom was dirty, especially the shower/bathtub. The elevators I needed to pray for my life bc they were so scarey lol. When u step in the elevator, the whole.thing sways back and forth. The only steps we saw said "fore door, keep door closed", so we didn't want to use those stairs in case an alarm or something went off.

The breakfast could have been a little better and longer hours such as 630am to 1030am....Only one elevator was working in the entire hotel which made it difficult to go from the lobby to the 6th floor with my disabled mother. When I reserved my room i requested a handicap accessible room and that was not given to us. At time of check in they ran out of keys and i was told that i would have to wait till later in the evening to come back to my room after attending an event that was not over till 1030pm at night. Thank goodness for a nice gentleman in the lobby offering up one of his keys for me to check in before the event.

Better customer relations

The bed was fabulously comfortable and I'm so very happy when the TV is either a smart tv that's easy to connect to and doesn't require some paid app or something or it's easily connectable via an HDMI cord! Also like that there was a fridge and microwave in the room. Sadly I slept in too late for breakfast and never had time to get in the pool. The manager that was on duty when it was time for me to check out was so kind and patient giving me a very generous late check out as I was trying to come up with funds to stay another night and I wish I had gotten her name cause she was deserving of pat on the back for sure! Shorter stylish black lady probably about 50yrs old.

The ac in the room was pretty weak and didn't get very cold either and that was the main reason for the stay as my power was out at my house and I have an elderly dog who needs it. Also the finishes and fixtures in the room were becoming a bit weathered. The microwave that I mentioned above was filled with a glacier and seemed to only be getting it's coldness from that glacier. The coffee in the room was putrid probably mainly because it had such sad and cheap fixings for it. I forget what all the listing said the room had but one thing I know for sure was that it was listed as "pet friendly" which I was notified by management that it in fact is NOT pet friendly.

Location was Perfect! Staff was incredibly Amazing! Shout out to Tiffany, she was ⭐⭐⭐⭐⭐ You rock lady!! Perfect location for our Bachelorette party stay for the entire weekend!

Left elevator was not working properly we got sketched out and almost stuck a couple times Then it went Completely down and catching the elevator was a Very Long Wait when checking out... Other than that This hotel and Staff were Absolutely Amazing! Will Definitely be back and Definitely recommend!

I liked the room. It was very spacious and had good air conditioning and felt very clean overall. Also loved that there was a mini kitchen/microwave area.

The elevator was a bit creaky and made me feel uncomfortable a bit and the actual door to walk into my room was hard to open I had to literally put my shoulder into each time to get in.

Grocery store close by. The room was very comfortable for our family of 5. Breakfast was great! Pool and gym were good. Has a laundry facility.

The entrance was not ideal but manageable. You can’t get through the parking lift gate unless checked in first. Ice machine was down so you had to travel to another floor. Elevators were slow.