Loved the distance to downtown Gatlinburg! The views of the balcony were exceptional!

There wasn’t free breakfast at the hotel. The front desk staff could of been a little friendlier. It’s off the main road so you could hear all the traffic all night so if you’re a light sleeper its not a good place to stay. The beds could be a little more comfortable. Our room was next to the elevator so you could hear people all night and you can also hear everyone going down the hall past your room all day. Once the main parking is full you need to park on the bottom floor but there is a sign that says the hotel isn’t responsible for stolen or damaged property.

Location was great.

Check in staff were unfriendly and very unwelcoming. Felt like I inconvenienced them when I checked in. At check out, same gentleman checking us in the night before checked us out. We left keys in room(like most hotels we frequent monthly do). Guy at check out asked for room keys..explained we left them in room. He seemed upset we did that. Perhaps making it understood they wanted keys personally back at check out would be helpful for everyone. Parking was horrible. Literally one parking spot available. Luckily our big lifted truck fit in last spot. I called ahead to make sure there would be enough parking...but there almost wasn't.

We loved the room and the view of river from it !! It's right on the river and you can hear it flowing which is so soothing. The location is right at the heart of Gatlinburg which is a bonus. Moonshine coaster is just a stone's throw. We loved everything about this place.

Can't think of any!

The staff was always so pleasant and the breakfast was a 10 out of 10. Being on the river is awesome the whole hotel has covered parking and the indoor pool was amazing I've stayed at other hotels with indoor pools and this one by far was the best when it came to the heat and the outdoor sitting area with the fireplace was great and also the pool and fire pit area was 24 hours that's just awesome. About a 10 minute walk from downtown, not too bad.

I didn't like that the coffee pot was missing its lid to the water reservoir I feel like that's something that should be changed as soon as it is noticed. The bed was so uncomfortable it was unreal and if you are staying in a room that is to your left right when you come off the elevators or the stairway if you're facing the hotel those rooms have a smaller balcony than any other room just FYI.

The breakfast was really good. There wasn't a lot of variety, but we usually got there late. I would have loved some bacon. The waffles were amazing though!

the views were beautiful from the balcony!!!

Breakfast was good but with so many places to eat around area we ate light at the hotel. Parking on lower level was nice.

To far to walk into downtown and to cold to wait on trolley so we paid a small fortune to park.

Breakfast was good and my wife enjoyed everything

The bed was stiff and could use a soft comforter but other than that I would definitely go there again

The over all look of the place was great. It looked like a wood cabin. The river and mountain view from the rooms balcony was great. The rooms were very clean and a good size. The staff was very nice and helpful. The option of having breakfast was great and my kids loved the indoor pool.

We had a van and it was a little different parking in the lower parking lot but we made it work and trying to pull out on the road was difficult also but we went during busy season so that is to be expected. The bed wasn't very comfortable but I don't know of a hotel that has comfortable mattresses so that's also to be expected.

The hotel is adorable on the outside and so.open, clean and inviting in the rooms. The balcony overlooks the running creek and you can hear the rapids beautifully. We saw geese, chipmunks and black bear from our balcony. The breakfast was good, the reception staff was nice and housekeeping was top notch. Our room was kept immaculate and well stocked each day. The location was perfect because you're on the main parkway, but just enough away from the "strip" that you can enjoy the quiet. 20 out of 10 stars for Baymont and we'll definitely stay here again! ❤️

We didn't like that our trip had to end.