Room was nice.great view.. Maddie at front desk was extremely helpful

Pricey....$496 for a dble queen for two nights was a bit much

The Hotel location is exceptional…right in Gatlinburg! Very economical, considering the ideal location. The staff were great! The bed was very, very comfortable and the pillows were probably the best I have ever slept on in a hotel! Good shower and comfortable bathroom. Lot of TV channels.

The room could have used one or two additional floor lamps. The lights for the bathroom and closet area were good, but the bedroom needs more light. I did not particularly like the old shades on the window…they were pretty dated…but it covered the window

Cassie at check in was EXCELLENT!! some of the best customer service we have ever experienced in Gatlinburg!! Very informative and helpful on the local area. We will stay here again because of Cassie.

The room was not what I expected. Fitted sheets on the bed were so undersized the drew the mattress up at the 4 corners!! We had our dog so I did not expect a brand new room but this room was not what I expected. Shower drain was VERY SLOW. Made showering a challenge. Again ALL of the staff members we met were very nice and friendly.

Love that this place is so close to everything!!! Love the creek side balcony! You can walk and have a drink and not worry about having to drive. Great for couples and families!! Plenty of parking; a little tight at times but never had issues finding a space. Have been staying here for years! Employees are always wonderful!!

First and last time on the second floor; the ramps are too steep. My suitcase about ran me over!! Also, seemed the water pressure upstairs was not up to par. The restaurant has been closed since COVID. A new one needs to set up in its place so vacationers have a place for a bite to eat if they don’t want to walk any. Wish they’d offer a complimentary breakfast.

Room was clean. The location was close to downtown. We enjoyed our stay.

The door card reader was faulty and we could not get our card to read several times. We contacted maintenance and they thought they had repaired the reader but it didn't wok again after we left our room. It finally worked after about 5 minutes of trying the card several times. We notified the front desk at checkout.

We didn’t get breakfast which was misleading because I booked it thinking DB&B would be open but it was closed the whole week I was there. The location was nice and easy to get around. The staff was very friendly and helpful. They came to our place if we needed anything.

They should have let us know The restaurant would be closed the whole week I was there. There was no Wi-Fi. No signal the whole time. The bathroom looked very old. You need to touch it up more. The restaurant was closed and I’m sure the room was more because of that prior to booking.

Staff are always friendly!!! Rooms are neat and clean!! This hotel is set in the ideal location for traveling by foot all over Gatlinburg! It has fantastic view of Little Pigeon river. If you're lucky enough, you will get to see a bear or two in the river or on the property!

Not enough parking at at the building we stayed in to accommodate all guests!

It’s location was very convenient and we could walk right across the street to where the shops were. And they have a friendly staff. Everyone was more than happy to help with all our needs.

No Wi-Fi or out of range of it. If there was any we couldn’t connect to it unless we were at the lobby. Also we had to go to the lobby and get towels when we needed them. It would have been more convenient if they had housekeeping to at least change out towels. And if they do they never made it to our room.

Pros: Location, Nice Pool, Nice staff, washer and dryer open 24/7. Quite.

Cons: A bit over priced. And no where does it state a time the pool closes ( that I saw ) but that male staff guy comes and kicks you out around 1030-11. That's crap because I didn't see a time and also there are no life guards. So why does time matter? You're already swimming at your own risk. I looked all over that pool and our check in papers for a closing time and found none.

Location was perfect. Could walk anywhere and central location made it convenient

The shower didn’t drain well. Even after having them fix it I was still standing in well above ankle deep water. The toilet wouldn’t flush well either so idk if they have issues all time with that or not