Absolutely everything!!!! Perfect location, exceptional breakfast, both rooms we had were perfect, everyone at the Inn was kind, helpful and willing to take the time to explain anything we asked about. We are in our 70s and have traveled all over the world and we would rank our stay with you right up at the top for an overall perfect place to stay!!!

that we had to leave to go home!!!!!

Location made this the best place to stay in Gatlinburg. Staff was friendly and accompanying. Breakfast was great.

My only complaint, no refrigerator or microwave.

It is so relaxing and like you were staying in an old lodge. Right in the middle of downtown but when you step inside it is peaceful and quiet.

Need to improve their pillows. Most people I seen, brought their own pillows so I assume they had stayed before

The Historic Gatlinburg Inn is a beautiful property with an excellent location and staff. The hot, homemade breakfasts are better than any restaurant around. Our car was always safe in the gated parking lot and the guard kept away riff raff and bears! We’ve stayed there for years and love it. LOL

While the bed had clean fresh sheets and the bathroom had great clean towels, it needed a deep cleaning- nightstand lower shelf was dusty, bathroom mirror and door had dust collecting on the edges and the door hinges. Shower was clean. One of the door hooks was missing.

Breakfast was what we expected for a hotel breakfast. It provided all we needed. It was convenient to be able to eat on site. Staff was very friendly and helpful. The beds, especially the pillows, were extremely comfortable. We really enjoyed the spacious parlor-like sitting rooms and lobby, and we had access to refreshments every night. Very nice for visiting, playing board games. The location was exactly where we needed to be. Rooms were a little dated but after all it is advertised as historic and we enjoyed the atmosphere. Bathrooms appear to have been recently renovated, very nice. Will definitely stay here again.

No complaints. A little noisy at times but there was construction going on close to hotel.

The staff is awesome and accommodating. Very helpful and some of the nicest people you will meet. We love Bunny! The breakfast was awesome too. The smell of breakfast would come into our room and it felt like home. It was very comforting. Best location ever! It is in the middle of town.

The only drawback that we encountered was it did not have a refrigerator. We did not care about a microwave. My husband has medicine that needs to be kept cold. We purchased a cooler and solved that problem. It would have been perfect if there had been a mini fridge for a couple of drinks and to put his medicine in.

I love the charm of this place and the history behind it! It was clean, the staff was so friendly, loved the breakfast ( it was our favorite ). Location is spot on within walking distance of everything. Right in the heart of the burg. Also, get a complimentary cookie-you won’t regret it!

Sewage smell in shower , but not a big deal

Absolutely loved the history and location of the Inn! I loved that someone was always at the front desk with a smile or a good attitude. I enjoyed the atmosphere and hospitality as well as the living area. People were playing card games, enjoying the fireplace, the complementary hot chocolate and cookies and I truly appreciate the effort and dedication it takes to make this place so warm and inviting. Breakfast was fantastic and you were served! Not table service, but they served it or you could opt for some cereal. Anyway, we ate breakfast near a fire and amidst all the Christmas decor. It was beautiful. It embodied everything I wanted from our stay. I love everything about this place and hope to return!

I really don’t have anything for this box.

Walking up to this hotel to check in have an instant happy vibe, having folks rocking in their rocking chairs on the front porch,sittting by the fireplace! The old original structure of the building gave that old historic smokey mountain feel that I was hoping for.The location of this hotel was PERFECT to get to all the shops in Gatlinburg and walking distance from everything Gatlinburg had to offer! The breakfast was wonderful, the food had flavor and the staff all had friendly faces and were very helpful I recommend this hotel 100% if you don't mind the cool outdated structure

Our sliding glass doors did not lock and the room next door ,could have easily stepped over the side of the balcony and opened our door. I may have been alittle paranoid, but there are scary people in this world

I absolutely loved everything about this charm-filled historic inn! Located in the heart of Gatlinburg, the convenience of its location is unmatched. The staff were incredibly friendly, and the breakfast was both delicious and offered a great variety—every detail clearly showed it was freshly prepared with care. My room was spacious and cozy, with a perfect blend of historic charm and modern comfort. The bed was super comfy, making it the perfect place to relax. A lot of thought and care has gone into running this inn, and it truly shows!