The staff was exceptional. While we were there an elderly gentleman fell outside the door coming into the building. The man behind the counter (seemed to be of Indian decent) ran to help the man and we brought him inside and got him sat down. The exceptional employee then immediately got a first aid kit and helped clean up the man where he hurt himself during the fall. Never in my life have I seen this type of care at a hotel. This man should be a nurse! Very kind. The woman that checked us out was so nice and the woman that made breakfast greeted every single person with a "Welcome to breakfast!" The staff at this hotel was the best I've encountered in a very long time. Well done staff. Well done manager! I met her and you can tell she leads by example!

The room was very clean and cozy but the only negative was a small tear in the carpet. For the price of this room, you should repair things like this. Hardly any complaints though.

The Friday and Saturday night reception chap was excellent. So helpful and friendly and gave us lots of advice as to where to eat and what to see and how to get there using public transport.

The inconsistency of general knowledge from the staff regarding public transport into downtown. We were told when we arrived in the day that there wasn’t any public transport near the hotel! There is and it’s just a block away.

Everything was clean and the food was good

It need to be more secured cars got broken into and we was in a good neighborhood so if you go there please be sure to take al l your valuables. The hotel is in a good neighborhood but you know how people are

Staff was super cool, especially the ladies in the morning. Very nice and professional. They had a little breakfast area which was cool. The orange juice was a let down but you know how it goes.

I know this is going to be super weird but the curtain would no go down all the way. There was about a 3 or 4 inch gap, but the ol throw pillow on the bed made it an easy fix. The orange juice was booboo but I didn't expect much of it. However with those two "issues" I was pleased with the experience. 9/10 would recommend. The orange juice, well orange drank really had me in my feelings. Was bummed out about it. Memphis was pretty cool though.

The rooms are clean and comfortable with a fridge and coffee machine.

We struggled to find somewhere to eat the first night but whilst looking for a supermarket came across the main eating area, would be great if this was communicated at check in.

It was close to Beale Street, Peabody Hotel, Bass Pro, Mud island, all were within 3 miles. You don't have to get on any interstate to get around downtown Memphis.

Breatfast could of been better.

Coffee available all day and beds were comfortable

Breakfast was cleared at 820 each morning and breakfast ran till 9am - although we got down to breakfast at 8am so it was not such a problem for us - people came after to find half gone back in pantry- very poor and the staff were not sociable at all and was on their mobiles so it felt as if we were interrupting them

My room was clean (as best as it can for a BWestern). The staff were very approachable and communicative. Parking was safe and free, and they make breakfast in the morning!

I found a j*zz stain on the bed skirt: it wouldn't have been noticeable from a normal glance, but I tend to scan the entire room for flaws before I put my bags down. It didn't bother me so strongly as it's a hotel room and that stuff happens, lol. Slightly overpriced for a BW though.

the beds were comfortable and the room was clean. there was a problem with the bedside lights but this fixed that evening by TJ who was very helpful.

breakfast not as good as other hotels we used and replacement food was slow and tables not cleaned.

I loved the located and how it was gated in. I also loved after a certain time you have to use your card or the front clerk had to let you in. I stayed in a double bed room and it was very spacious.

How small the elevators were