The staff were very helpful and friendly. The breakfast was very good, and the location was ideal for exploring Beale Street.

They should really try to have the second elevator fixed and operational. It has been out of service for a while, it seems, and one working elevator is not enough for a large hotel like it.

Location, staff, breakfast

Pool was small and cold- so couldn’t use it! Very disappointed! Room didn’t get cleaned or get towels till day before we left! Bc of location, very loud with music from area bars. That should be on the website, bc it affected our ability to sleep.

We upgraded to the suite which was large, comfortable and had a large balcony which overlooked the park and Beale St it was an ideal location. Bars and restaurants very local. Secure parking which enabled us to come and go to visit the many places of interest, which were all close by. Breakfast was varied and plentiful with friendly staff in full attendance. We wish we had made the time to make use of the indoor pool as it looked inviting.

We can not think of anything. It was pricey but when we considered changing our booking at a later date we realised there was a price change and we could have the much larger suite for a small increase.

I got there and booking.com was supposed to change my reservation from Sunday to Saturday, I had confirmation on my booking.com app but the hotel was not aware of the change. After waiting on the phone for 45 min I finally got ahold of someone, booking.com was not helpful however, the lady at the counter at the hotel was. The location was great right off Beale Street, it was noisy but that is to be expected, it was a great experience and I would stay there again.

my reservation being messed up

Location

I was over charged over 400 dollars due to misleading check in information. I booked through booking so the hotel offered no kind of help or assistance to help me get my refund. Booking team could not get a response from hotel manager to approve the refund. I did leave a complaint with Hilton also but no one still has not returned my call. I will be reporting this to the BBB if I have not heard back by 3/04/24.

We like the selection of extras with the breakfast and we liked the attendants who were there to assist, clean, and keep the food stocked up. Also, they were very cheerful and polite. They were a bonus to breakfast

I can't think of anything, except that it was very crowded because everyone decided to come have breakfast at the same time, plus I think a bunch on people were on a tour bus and they naturally had to flood the breakfast facilities. We still found a place to sit with a table.

This location was all around good just the pool was too cold to be a indoor pool room was super clean and everything was great view was good stores was close by food everything u needed was right there and that's what I love ..the front desk people was great they told us we can find things to do and eat they where good just the one lady who works in the kitchen

It' was one worker in the kitchen area that work there for breakfast she was not happy each day we went down for breakfast so rude that it didn't make sense I wanted to let the front desk people know how she was to us and to a few more people I saw her talking crazy to and acting rude with. If you don't like your don't come to work find something else to do..

Location is the best....Beale Street is just around the corner. Feels very safe to walk around, and parking for the hotel is immediately adjacent....breakfast was very good and well stocked...room was good sized and bed very comfortable....they had ear plugs on the bed stand, which thought might be a concern, but we never had any issues with noise even on a Friday night

Parking is not free (not surprising since right near Beale street)

All the staff we interacted with (desk, cleaning crew, breakfast crew) were so friendly and helpful. We loved the location of this hotel. Loved that the breakfast options (the egg ones) were changed daily.

We were happy with all the services we used. Welcoming lobby area. The only thing that wasn't great was how cold they keep the public areas (we could only control our room, of course).

We did enjoy using the two (of three....see below) rooms that we had booked.

I asked to cancel our third room because my daughter couldn't make it as she was dealing with problems from the hurricane. I haven't heard if the cancellation was granted or if we even got the second night reimbursed....which seemed to be the policy. We booked through booking.com which seemed to complicate the request.