The room was great, the view was the best, the access to the beach was fantastic and the kitchen was very convenient, the fact that we had silverware, dishes, microwave and all that was excellent.

We need more ice - Only one ice machine for the entire building is certainly not enough specially during holidays like the Memorial Day - One machine on each floor should work just fine. We use the barbecue area, that needs some shades, the picture on the site had umbrellas, so that needs to fixed ASAP - the barbecue grills need to be cleaned up as well, I have spent a lot of time cleaning them up

A fabulous location right on the beach. The two bedroom suite was great. It was nicely decorated, clean and had everything we needed. We loved having the kitchen, so we didn't have to eat out for every meal and the in suite laundry was an added bonus. The location is slightly outside of Galveston, which we really liked as it was a little quieter than in town, but still only a short drive away. The balcony was great, although could have used some nicer furniture. There was nothing like listening to the waves....sigh! The beach was nice and we enjoyed the pool and hot tub.

We HATED being pressured into going to a timeshare presentation. The woman not take no for an answer. In the end we didn't go, but they kept calling us, which we ignored. The suite could use a little updating, but overall was lovely.

We loved our stay, It was walking distance to the beach, and we didn't have to cross busy lanes of traffic to get there. The staff was FANTASTIC! They were so friendly and helpful, and we loved all the "little things" they thought of that made the stay extra pleasant. Th video games and fitness room were really nice, and you could get balls, extra towels, beach chairs, and anything you needed to use for free. Free laundry service and even soap was a huge plus. GREAT STAY!

Wi-fi was terrible, but that was the ONLY complaint we had!

This hotel is a hidden gem in Galveston! I've been to Galveston many times in my life, but never knew this hotel existed! To find such a nice, clean, affordable hotel on the beach was wonderful. The pool was very nice and exactly as it was pictured on the website. Not only was there covered parking available, but it was free! I would also like to send a "great job!" comment about Ray, the manager on duty. When we arrived, there was a problem with our reservations. Ray overheard the conversation, stepped out of her office, asked a couple of questions, and had everything straightened out and resolved in a few minutes! She was VERY nice and helpful, and we really appreciated her excellent customer service!! Thank you, Ray! Everything about it exceeded our expectations and we really enjoyed our stay. We will be back!

It would be nice if there was a continental breakfast area available and/or the convenience store area have a little more variety. Also, there were several areas around the pool that were very slippery, and we noticed several people almost lose their balance when walking back from the gate by the shower and up the ramp from the beach. Maybe that area could be squeegeed or swept to make it safer? One last thing: the ceiling in the room I stayed in (5th floor-53B?) had dark, black dust hanging over the bed and around the ceiling fan that floated down when the fan was in use. I was able to reach up and clean off the fan, but it would nice if someone could take a look at the ceiling and remove the particles that are around the fan.

ample parking that was close to elevator and room, friendly concierge, easy check-in, room was spacious and clean, had everything we needed for our stay, i.e. coffee maker, etc.

our room was on the street side and was rather noisy with the traffic zipping by. also, the shower soap box was empty! sealed, but, empty. never had that happen before!! might be good for housekeeping to shake the boxes to be sure there is soap inside. a small issue for sure, but, something to improve upon.

We requested a condo on an upper floor and our request was met. It was very comfortable and clean. We cooked our meals at our leisure, which reduced the cost of eating at restaurants. It was great to sit on the balcony in the morning with coffee or wine in the evening, while watching and hearing the waves. Walks on the beach in the mornings were peaceful. I would highly recommend this property!

N/A

Location to the beach!

My husband often has to work a little on trips. Your wi-fi is open/unsecure. This is a problem for him when he is working. It would be nice if a password protected secure network was available for those who do have to work even when they are on vacation. I also do not like having to repeatedly tell the check-in people that we are not interested in the "deals" and that we do not want to go to the presentation. We have stayed at this very resort numerous times. We know we pay more, but we like the location. We are not interested in any kind of time share investment.

Great location, and very quiet on the beach in late July. There were hoses and rinse stations accessible to guests to wash the sand and saltwater off yourself and any gear which was super helpful! The room was clean and the kitchenette was well stocked for a longer stay.

Some debris around the property, and some of the parking and road lines were hard to make out due to the sand covering them from the recent storm.

We enjoyed our stay for several reasons: the peaceful location in West Galveston away from the crowds, the cleanliness throughout, and the helpful and friendly staff. The infinity pool and nearby beach were lovely, and the spacious room was a great comfort. The well-equipped kitchen had everything we needed, and the in-room jacuzzi was a wonderful bonus.

The wifi was very bad

The location and the room were fantastic. It exceeded our expectations.

We arrived around 10 o’clock at night. We had gotten married that morning and we’re exhausted from a long day of wedding activities and traveling. When we arrived at a the hotel we were checked in quickly but we’re pestered about buying a time share for almost 30 minutes despite expressing we were not interested. It was very frustrating standing and being forced to listen to a conversation we weren’t interested in hearing while being so exhausted.