Great location to walk to our venue (Alliant Energy Colliseum), everything was clean and staff was friendly. Breakfast buffet was excellent with eggs, protein, pancakes, pastries, etc.

No complaints!

We were in town for the Penn State-Wisconsin game so we didn't have high needs or expectations, but I was impressed and surprised by the overall experience. Starting at check-in and throughout our stay, the front desk staff were efficient, friendly, and professional. The hotel is attractive and the lobby is spacious. Our room was very clean, the bed was comfortable, and the shower pressure was good. I even liked the bath products. Breakfast was sufficient and the coffee was surprisingly good. The breakfast staff worked hard to keep everything stocked and plentiful. All in all, the staff seemed to care about the guests and their experience. I have been a loyal HiltonHonors member, but am thinking about switching to IHG based on this experience.

The shuttle really makes this one of the best hotels to stay at. They will shuttle you, on demand, within a 3 mile radius which gets you to all of the campus and lots of downtown Madison places. They will also pick you up! In addition to the awesome shuttle was the amazing staff. They were the friendliest people and very accommodating of any and all needs. Also the place seemed new and was very clean and had fun decor. And there was even more bonus in that they have 200 channels of cable with many premium channels (HBO, TCM, etc). The BEST hotel we've stayed in in the last couple of years, and we travel about 8 trips a year staying at hotels like this (even other Holiday Inns) and places that are 'nicer' than this (in reputation).

The staff are super nice and helpful. The room is spacious. The breakfast is not bad. Overall, it's a great place to stay.

I hope they will provide slippers, toothbrushes, and toothpaste in the room (you can get toothbrushes and toothpaste from the front desk though). Also, the room's lighting is controlled by a switch near the door, so you can't turn off the light from your nightstand, which is quite inconvenient.

Alex and Shane were wonderful at check in. Took care of us with personal attention to detail. The room was spacious, and the bed was the best of all the places that we stayed along our road trip. It was SO comfortable that I pulled back the sheets to see what it was. I woke up without any aches and pains. The breakfast was free in the lobby and very good. We had dinner off property at a nearby restaurant that was very good. Shane was the shuttle driver that took us there and picked us up. We also drove through a festival of lights just before check in next door. It was free and nice!

we liked everything about it.

The shuttle service was way beyond our expectations. The staff were super friendly and helpful. The 24 hour free play area for after convention hall hours was excellent and we had a great time even hanging out in the lobby. The breakfast was quite good for an included.

The only thing we missed was no place to hang up clothes only drawers but it wasn't too big a deal.

This is a great hotel, which is run the way all hotels should be. Parking lot well lit in a good neighborhood, with hiking and biking trails just outside the door. We utilized the free hotel shuttle, which was very convenient way to travel to the capital and downtown shops and restaurants. Staff were all very nice, especially the shuttle driver.

No suggestions.

The entire staff was so helpful and friendly! You can tell they really care about doing a great job!! The property is modern, clean and well-kept. The location is right next to downtown Madison, which is ideal. The parking is free and on the hotel grounds. And the free breakfast was wonderful!! An excellent value!!

Nothing!!

This was a great stay - room was updated, modern and perfectly clean, they allowed us to check in earlier at no charge, easy access to gym, pool, laundry facilities and breakfast/parking included. I am gluten free and they had no issue getting me some gluten free food in the morning! Would definitely stay again!

All aspects except for the Credit Card situation mentioned below.

When I checked in I ask the Customer Service person to please be sure the credit card I was checking in with had all charges for the room on it and that did not happen. I now have to call the Hotel to make sure the charges get updated.