the service was great. staff was accommodating. it's my second time in this hotel, and it was just as good as the first :)

more transparency for what to expect between the regular Studio vs Studio Executive! I didn't have a problem because i booked early enough via Booking.com -- and what I saw on the website was what I got. can't say the same for a few of my friends if you've never booked a room here, request for a room at the new wing!

Super mice & friendly staff, great property with services available including pools, bar, restaurants, shops next door, and shuttle to the city areas. The property is close to a lake, where you can take a walk or jog around it. And there are also plenty of eateries including restaurants, street foods and stands with local food. I was there for my birthday and the hotel staff sent me flowers with hand-written card with heartfelt words! That meant a lot to me and I have enjoyed my stay there even more!

NA

Fantastic hotel! The location makes it easy to get to the city or the airport. The building has excellent insulation so there is no noise from the streets (treat in Hanoi). I loved the room, so comfortable and big spacious bathroom. Gym is great and the roof top pool just fantastic. There is also an excellent Japanese restaurant on top floor. Overall, highly recommended!

There are 2 lobby areas (I understood one for hotel and one for long stay residents). This makes it confusing for the taxi drivers and you may well arrive in the wrong lobby. Not a big deal, you can cut across inside the building.

The stay was super comfortable. Excellent, convenient location. The attention to detail in the room’s amenities was superb, the comfortable bed, Japanese style washlet, loved everything.

The check in process although not much of an issue, could have been better. I was awaiting my room keys for over an hour and even while the official check in time happened, I had to visit the counter 10 mins later to check for the keys myself. Staff should be more proactive on this.

Beautifully appointed accommodations. The room offered everything I needed, except wash cloths and Q-tips. Not a big deal. The heated bidet was a lovely detail. And ensuite laundry was wonderful. The front desk gave us a good tip for finding a very good spot for lunch by the lake and also arranged an early morning driver to get us to the airport. Very helpful staff.

Was disappointed that the only night we stayed, the rooftop pool and lounge were closed for a private party. Bad timing, but all in all a fantastic stay.

Location was convenient, staff was helpful, and the property was in great condition.

Out of the 5 different stays, this was the most expensive stay I booked in Vietnam. I booked a resort in NinhBinh which was even better than this and much cheaper. Also had great views of the mountains. While the property met my expectations completely, I thought it was expensive compared to other local alternatives.

We stayed here twice, the apartments are absolutely incredible. Super modern rooms with comfy beds, great showers & amenities, mini kitchen and your own washing machines. You have incredible restaurants within the complex and the Japanese one is really great. On the top floor you’ll have the best view in town and a great bar. You have the new Lotte world just by a 10 min cab for anything you need and tons of restaurants nearby. Would definitely return!

Great place to stay, fabulous location

If using booking.com for travel to airport at the end of your stay ensure you allow lots of time. Our first driver didn't turn up, the 2nd driver went to the wrong foyer and then we had traffic to deal with. However the drivers (that turn up) are fantastic. Note this has nothing to do with Frazer Suites or their staff who did their upmost to assist

Beautiful 5 star hotel. Everything was super easy with very kind staff, especially Robbie who was super friendly and always available to answer any queries and also checked in on our stay. The facilities were great with two stand out pools and a rooftop bar. The room was clean and on a high floor with an extremely comfortable bed. Great way to end our stay in Hanoi, away from the busy Old Quarter. Highly recommend!

Lovely staff. Very speedy service. Wonderful breakfast brunch. Comfortable rooms. Gorgeous view from the top and two fine swimming pools. It's a great value for money. They also accept cash and debit cards so it makes it much easier too. Great shopping malls and restaurants nearby. As a Muslim, I found a Halal restaurant right next to the hotel. It's all conveniently located and each member of the staff is graceful and courteous.