Almost at Old Quarter center. Clean, bed comfortable, hot water n bottle water. Has elevator private bathroom. A bit hard to find when first arrived. Local at a alley. Many buildings are such in Hanoi. Easy way to find > look for Starbucks and walk straight to the back entrance n the hotel is on that alley. Receptionists spook enough English.

Not happy had to pay to replace for tiny blood stain towels because, according to staff, can not be clear n need replacement.! Unbelievable that can not be clear. Otherwise all ok

Hanoi Saga Hotel offers great value for its price. The rooms are clean and cozy, and the location is fantastic—right in the heart of Hanoi's Old Quarter, making it easy to explore the city's highlights. Super close to everything—restaurants, local eateries, Starbucks, shops—literally EVERYTHING! The staff is friendly and helpful, always ready to assist with recommendations or bookings.

We really enjoyed Hanoi Saga Hotel. The location is perfect to explore old town by foot, but also quite easy to get to! The little side street is small and relatively quiet, making it quite peaceful compared to the hustle and bustle from Hanoi. All of the staff where super helpful and they helped us getting an airport transfer and some cheaper simcards. Additionally, if you have any questions, they were always willing to help. We were able to leave our bags there during our last day as well. Bedrooms were nice and clean.

Nothing

My room had air conditioner that worked perfectly, the queen size bed was comfortable (hard mattress but it don't mind). Muy room did not have windows so I could not hear anything at all from the street. The bathroom was clean.

On my second night a felt a very uncomfortable cigarette smell. I am pretty sure ir came from outside de hotel because every time I left the hotel I saw an ashtray full of cigarette butts.

-Affordable price - Everything is newly built and clean. - Reception is very nice. - Room is spacious for this price. - Water is hot and has good pressure. - It’s quiet with no outside noise at night from my room. - Booking chat staff is very active and happy to answer my questions.

Its location is a bit hard to find and taxi could not drop us at the door. We had to walk a bit more (100-150m) in an alley before found this hotel. However, it is still close to the main road.

Highly recommended. Excellent location right in the heart of the CBD, just a few minutes walk to Hoan Kiem Lake, Dong Kinh Nghia Thuc Square and Ta Hien street. Lots of coffee shops and delicious restaurants around. Nice, clean and spacious room with good facilities at a reasonable price. Ms Tâm (Receptionist) is superb friendly, helpful with her professional customer service manner. She tried to help me with my glasses issue 😎. We will surely come back

Nothing. All are 👍

The hotel is brand new - so the high quality furnishing and standard is at its best. The lady at the reception, Lily, did an exceptional job going above and beyond to help us with planning our travel. She was always very honest and could draw from her long-year experience as a tour guide herself. She was also very caring of my husband, who got sick on the flight and she tried her best ro help us. The location is great - in an ally in the center but still quiet enough for s good night's sleep.

Great location.Close to all the street life of Hanoi. Big room ,very clean.Small fridge in the room.Really helpful staff. Plenty of cafes close by to get breakfast. The hotel picked us up from the airport for a great rate.

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located in old quarter many cafes/restraurants/ bars around the hotel. room are super clean and staff are all so kind and helpful, had no problem in communication as well (yes, everyone speaks perfect English!) they can cordinate tours for you (Ha Long etc.) and taxi to airport which costed less than the price in Grab. allowed me to take shower before my late flight! definately would like to come back to Hanoi next time!

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Great location - right in the center of the Hanoi old town, convenient for moving to places and there are many famous culinary options (such as Giang cafe for iconic Eggs cafe, Yen sticky rice...) and convenient room. Hotel host is also very enthusiastic and supports to guide travel options to different locations in the North of Vietnam.

The entering is a bit small and inconvenient