Breakfast there was lots of choice for the main ! the pancakes were super tasty and there were big cups for cups of tea, I’d been dying for a big cup of tea and 5 weeks into my travels we got it here 😍 Loved the welcome drink that’s a lovely touch! Super friendly staff, the beds are SOO comfortable the shower was amazing we will definitely come back here to stay in Hanoi!

I do think there could have been more fruit choice but it was super delicious either way!

Good location in the old quarter. Everything nearby. Breakfast is included with menu to choose one dish from, some fresh fruits, coffee, tea and a juice are offered in buffet style. Very friendly and helpful staff, tour bookings are offered. Offers also a free walking tour daily.

Surfaces like on the night table or the wardrobe shelves were a bit dusty. Shower was a bit moldy in some corners. Not much surface space in the bathroom to put things down on (e.g. Toiletry bag etc) just two racks to hang things.

I recently had the pleasure of staying at the Lavender Hotel in Hanoi, Vietnam, and it was an exceptional experience in every way. Here's a detailed review of various aspects of the hotel: ### Room Quality The rooms at Lavender Hotel are nothing short of luxurious. From the moment I stepped in, I was impressed by the tasteful decor and spacious layout. The bed was incredibly comfortable, with high-quality linens that ensured a good night's sleep. The room also featured modern amenities such as a flat-screen TV, air conditioning, a mini-bar, and a well-designed work desk. The bathroom was equally impressive, equipped with a powerful shower, a large mirror, and premium toiletries. Overall, the room provided a perfect blend of comfort and functionality. ### Cleanliness One of the most striking aspects of Lavender Hotel is its impeccable cleanliness. The housekeeping staff does an excellent job of maintaining the rooms and common areas in pristine condition. During my stay, the room was cleaned daily, with fresh towels and linens provided. The public areas, including the lobby and dining areas, were also spotless, reflecting the hotel's high standards of hygiene. ### Staff and Service The staff at Lavender Hotel are truly exceptional. From the front desk to the housekeeping team, everyone was incredibly friendly, professional, and eager to assist. Upon arrival, I was warmly greeted and efficiently checked in. Throughout my stay, the staff went above and beyond to ensure my comfort. They were always ready to provide recommendations, arrange transportation, and address any queries I had. Their attention to detail and dedication to guest satisfaction made my stay memorable. ### Amenities and Facilities Lavender Hotel offers a range of excellent amenities that enhance the overall experience. The hotel features a well-equipped fitness center, allowing guests to maintain their workout routines.

I must say that Lavender Boutique hotel was like a home for me since I was doing a solo trip and with the staff I met at the hotel, they made me feel like a part of them. First and foremost, I am so grateful to Mr. Hung for being like a guardian to me during my whole Vietnam trip. When I first booked my hotel in Hanoi, I troubled him with many questions about the trip packages and my stays. He was patient enough to reply to all my questions. I booked my Ha long bay trip and Ninh Binh package through him which was awesome. He took me around a few places and made sure I was safe. The staff at receptions were very kind and friendly. I can't thank Mr. Hung enough to make my Vietnam trip end so well and be hospitable every moment during my stay. The hotel was in the center and all the good locations were just around the corners. Definitely will come back again :)

This is my second stay at this hotel. Everything is perfect in terms of accessibility & comfort if you want to stay in the old quarters. Amazing staff, efficient housekeeping services. They offer good tour packages at affordable price.

The only thing i can think of is that the variation in breakfast options could be improved. After a week, i was a bit bored with the same menu each morning. The food is tasty, though.

The staff's attitude was first class. Not only were they able to speak good English, they were extremely helpful and forthcoming with information about where to eat and what to do. I particularly appreciated the help by the owner of the hotel, a Mr. Hung, who was able to help me to arrange all my day and multi-day trips. These were done to suit my individual situation, as a single traveler and one who preferred doing rather than simply sight-seeing. Not only that, Mr. Hung was contactable anytime and indeed, resolved my issues immediately when needed.

The room was basic but adequate for all my needs.

A nice and clean hotel in the old Hanoi district. Breakfast is fine – you choose an option (e.g. omelette), fresh fruits also available, just to start the day. The staff was very friendly and helpful – they advised us on things to do and where to eat. They arranged us a private transfer for one day so we could go for a day trip out of the city. We could also leave our luggage in the hotel storage for our two-day trip to the Ha Long Bay.

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The location, the clean rooms and the wonderful staff. Since I booked last minute, I am only able to obtain different rooms but the staff were very accommodating and asked me if I like to stay in the same rooms for my convenience. The rooms are clean and well-maintained and love the huge room/the size of the Suite with large windows, the location right in the edge of Old Quarter and everything is walking distance to shops and restaurants. I had to check out at 5am for an early flight and it was very early and I am accomodated by the helpful staff special mention to the reception person (Mr. Hon). Kudos to the staff for going above and beyond to accommodate the clients. I would certainly want to stay here again.

Nothing, everything is good.

excellent central location (and walkable to convenience stores and restaurants), attentive hard working staff, many choices for breakfast (including eggs, pho, pancakes, etc), solid wifi, strong AC, tea kettles in each room, clean & quiet

cheapest rooms on the smaller size - but other than that, we loved it! we booked this place three separate times and stayed in 3 separate rooms, which were all wonderful! thank you to the staff. highly recommend.

Absolutely lovely hotel to explore Hanoi. The staff goes above and beyond to help you plan your further journey and keeps in touch if you need any more assistance. Thanks to Mr Hung we have had a great three weeks travelling around the north of Vietnam. I would definitely recommend staying here. Rooms are also everything you need, soft bed and great breakfast. Thanks again Lavender Boutique hotel!

Nothing