Lotusama was in an excellent location in the Old Quarter just a 10-15 minute walk from wherever we wanted to go. The room was very comfortable with a firm bed but not hard. Bathroom facilities were really good with an excellent rain head shower. Staff at Lotusama were outstanding- very helpful and very friendly. We had the most contact with Kenny, receptionist, and Thuc, manager. They were both easy to talk to, could answer any query and went out of their way to assist. Breakfast was delicious with a range of Vietnamese and western foods. Laundry service was prompt and reasonably priced. Cannot recommend highly enough. If we visit Hanoi again, we will definitely be staying at Lotusama.

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My husband and I stayed at Lotusama Hotel in Hanoi during January-February 2023. From the moment we arrived, we were greeted by the wonderful manager Mr Thuc and friendly staffs who attended to our every wish with warmth and efficiency. The artsy room we stayed in was beautifully decorated, and the bathroom was exceptionally clean, providing a comfortable and inviting atmosphere throughout our stay. What truly made our experience unforgettable was the hotel's thoughtful gesture during our wedding celebration in Hanoi. Upon learning of our special occasion, the hotel surprised us with a lovely cake and adorned our room with romantic touches like rose petals, adding an extra layer of magic to our day. We were overwhelmed with wishes from the staff, who even joined us in celebrating by sharing some beer together, adding a personal and memorable touch to our special day. One of the standout features of Lotusama Hotel is its multilingual staff, including the receptionist Ms Thanh Binh (Betty) who spoke German fluently. This added convenience made our communication effortless and enhanced our overall experience. Additionally, we took advantage of the hotel's tour offerings and booked the Ninh Binh tour from their catalogue, which turned out to be amazing and well worth it. The staff also went above and beyond to assist us with various needs. They helped us with taxi bookings, acquiring a SIM card, and even accommodated a late-notice room booking for my sister who needed a room after our night out. The hotel's other amenities also impressed us. The breakfast buffet offered a delicious array of Asian and Western cuisine, catering to diverse tastes. The laundry service was not only good but also affordable. Moreover, the hotel's prime location in the old quarter made it easy for us to explore Hanoi's rich culture and vibrant streets.

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I like the location. Its right in the french quarter. There are street food in front of the hotel and transportation is accessible and convenient. They can even arrange a tour and airport transfer for a fee. I like the breakfast buffet selection. I stayed there for 3 days and I like the breakfast. They have different food everyday and they all tastes good. Its value for money.

I had to switch rooms two times because the aircondition wasnt working. Third time is the charm but the manager made up for it by giving me complimentary late check out and they were apologetic so it all worked out. The property also prefers cash payment because if guests pay via credit card, the property gets 10% charge because of tax. They should make this clear in booking.com.

Everyone is so friendly here - the staff are really helpful with recommendations etc. The whole place is stylishly decorated, super clean and the location is great. I’m glad we were given a free upgrade as I’d missed the fact that the room is booked didn’t have a window!!

The pillows on the bed are the really uncomfortable! They are super over stuffed and hard which really gives you real crick in the neck! The staff did swap the pillows to smaller ones for us, but they were only smaller in width, but still over stuffed! The breakfast is okay - lots of choice (including some odd options like sushi) but not amazing.

The staff were friendly, kind, and so accommodating. We stayed until January 1st and the night before we left, they wrote us a letter sending us their best wishes for the new year with candy and a keychain included. We also appreciated the central location and how cute the hotel is.

It’s a bit cramped in the rooms but if you’re only using it to sleep and out all day, it’s perfect.

This hotel has some of the kindest and most helpful staff I've ever encountered! For example, my friend was meeting me in the morning to go on a tour. She was staying in a different hotel. When she arrived, the staff at my hotel had breakfast ready for the both of us. That's just one example among many. The staff go above and beyond here. Other things: The wifi worked really well, the location was great, and it was very peaceful/quiet at night. I slept well. Also, I specifically picked this hotel, because it is near to X-men Gym. You can go to this gym for 50,000 VND (2 USD).

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The staff are incredibly friendly. The location is amazing right in the old quarter and steps away from great restaurants. The bed is very comfortable and the room is spacious. Room is noise cancelling we could not hear anything from outside or in the hallway.

Our room had a window that faced another building. We did not mind considering it made the room more noise cancelling.

Location and staff was caring.

When I reached there, receptionist said that room is over booked. However the arranged another ho for a night.

Lotusama was an exceptional experience - Kenny helped us with our plans, including booking the tours busses and even the train for our forward travel south! Very much used this place as a base and it was perfcet- great breakfast, rooms were comfortable and cosy away from the hustle of Hanoi but within walking distance of the old town. Just 10/10 and a huge thank you to all the staff! Xx

The Lotusama is a small boutique hotel located in the Old Quarter within easy walking distance of many sights. We appreciated the friendly service, comfortable bed, good WIFI and Netflix, and very nice breakfast. The staff went above and beyond to coordinate transfers to and from the airport and to arrange a day trip to Halong Bay for us - the service exceeded our expectations!

The only minor challenge we experienced is that the hotel preferred for us to pay in cash rather than by credit card due to the credit card transaction fee. We did not know about this in advance, so did not have enough cash on hand to make it work. The hotel was still gracious about accepting our credit card in the end, but we were a bit surprised about the request to pay in cash.