Great location- and the staff were brilliant. They helped make our trip to Hanoi a great experience. David and his team worked tirelessly to make our stay really enjoyable and was always available on WhatsApp. Once we’d booked with Booking.com David got in touch with us and helped us to organise our trips to Sapa and Halong Bay and our airport transfers. This ensured we had a completely relaxed and enjoyable time. To demonstrate this, when we mistakenly left a valuable piece of clothing on the cruise boat at Halong Bay, and only realised that we’d left it behind once we’d left Hanoi, David reclaimed the item from the cruise ship and forwarded it on to our hotel at Ho Chi Minh, and treated it as it being no hassle or problem.

Nothing

Mngr. David, Anne and Hannah were great host. They took care of us very well. The hotel room was clean, spacious and great location. The breakfast spread was v nice with very warm atmosphere, they even offered us a packed breakfast as we had very early checkout. Stayed for 2 days as travelling friends. The location is excellent with night market, beer street all within stone throw. Highly recommend this place for all travellers.

NA. The hotel is great with nice location and you get what you see, with great team of hosts.

We liked this hotel and the staff were excellent. Breakfast was excellent. I am rating this hotel NO better than an ordinary three-four star hotel. I have spent hundreds of nights in Booking.com hotels and this, in my view is no more than four. The restaurant is only open for breakfast. There was no "Hot Tub", but an ordinary bath tub. No bath robes, no private entrance, no city view...all were advertised to be there. The city view was over a bunch of metal roofs and the walls of some tall buildings.

I enjoyed the stay and all the staff, facilities and the room itself were great....there were no problems with any components. My view is simply put.....this hotel is greatly overrated. The room measured about sixteen feet square. large enough, but no "Executive suite", as implied in the supporting confirmation.

Large, clean room in a very central location in the Old Quarter. The stand out here are the staff - the receptionist who greeted us and the manager (didn't get their names, wish we had!) were amazing. Great English and extremely helpful, went out of their way to let us check in early and arranged a last-minute trip for us. The receptionist also gave some great recommendations for things to do and places to eat in the area. Great breakfast.

Wifi was patchy and there was a fair bit of street noise - beeping and construction. This is likely purely because of the location, I'm sure all hotels in this area have the same issue!

We were warm welcome, the staff is friendly from the door to escorting us to our room. The room was upgraded to higher standard. Our room and bathroom were clean, nice and quiet, the bed comfortable. The breakfast good, few options to choose. They organized our trip to Halong Bay and later to our hotel in Tam Coc. Perfect organization. We highly recommend this hotel

The room was spacious and comfortable, the breakfast was really good, and the location in the middle of the old quarter is perfect. But what makes this space really outstanding is the staff: they are very friendly and help you in every possible way. Thank you, Emily and Anne, and especially David who helped me a lot organizing transportation from and to the airport and the trip to Halong Bay!

Bed was a bit hard but that seems to be quite normal as I found out during my stay in Southeast Asia

The Hotel is located right in Hanoi's historic and lively Old Quarter. In this area, there is a lot to do and a wide range of food, drinks and shops. The hotel is a little oasis in the streets filled with scooters and crowds of people. Here you can explore Hanoi from its undisguised and lively side and at the same time experience very quiet nights in clean rooms in the middle of the city. David the hotel manager was our lifesaver upon arrival in Hanoi. We, as a couple with little travel experience, had a small culture shock on the day of arrival in the very hot, humid and crowded metropolis of Hanoi. David speaks perfect English (which you can‘t take for granted in Vietnam) and tries very hard to make his guests feel comfortable, je immediately offered us a room with a better view and arranged a wonderful trip to Ha Long Bay with an overnight stay on a ship for the second day. Since we were celebrating a birthday, David and the ship's crew even organized a surprise on the boat Boy our request - all in all it was a very great experience at a very good price-performance ratio. Both he and his receptionists are always of great help, e.g. when it comes to arranging drivers, exchanging money or planning sightseeing. The entire hotel staff is very friendly. When we arrived a few minutes late for breakfast, we were offered something to be brought to our room or to come to the restaurant again. I think this example speaks for itself. Overall we are very happy to have booked this hotel for our arrival in Vietnam. It is perfect for European and Western travellers.

The Hotel doesn‘t have the newest Equipment oder Furniture. Nevertheless ist as Seen in the Photos and very clean. Really Good Choice to stay some Nights there.

Great location in the heart of the old town, welcome drink on arrival, good breakfast with lots of choice, helpful staff always waiting to get the door for you. We booked transport here. We were upgraded on our 2nd visit to a room with a balcony which was great. Good storage in room. Good air con. Toiletries are provided. Very clean. Good to have a jug and tea and coffee. We enjoyed our stays here and can recommend it and would stay again.

Very hard beds. Shower is in the bath which water ran off around the side ledge onto the floor. Place could do with some maintenance / painting. We don't like being asked upon leaving to rate it a 10, and upon arriving home, to be receiving emails requesting the same - we give honest reviews!

The hotel staff made our time in Hanoi unforgettable. They were so helpful, booked a private car for us, suggested tours and local restaurants. Breakfast was also very good with a big selection of dishes, fruits etc. We definitely want to come back one day.

If it's your first time in Vietnam or Hanoi, this hotel is a safe bet. Everyone (reception/cleaning/cooking staff) was extremely nice and helpful. English and french were spoken. Their airport pick-up is a tad pricier than a taxi or grab, but worth it if you want a hassle-free and risk-free experience. Everything will be confirmed before by email or whatsapp. The room was very nice, good view, enough space, very clean and comfortable. The breakfast is excellent. Lots of choices (fresh fruits, bread and jam, rice, meat, eggs to order the way you like, and more). The hotel's location at the edge of the old quarter is great. It's easy to walk to the lake or anywhere, but not too noisy at night. Overall, one of the best hotels I've stayed in in Vietnam, and definitely the best staff.

Only things that could be improved are the doors. The bathroom door is 90% frosted glass, but 100% would be nice. The room door has a bit of a gap, making it not very soundproof.