The location is convenient, the breakfast pho is delicious. Room is comfortable, clean, and quiet. Staff generally are polite and helpful

One member of staff looked over my shoulder whilst I wrote this review, pressed "10" for a score on my phone without permission and told me that if the staff gets a rating less than 10 they'll get scolded. She watched over my screen like a hawk to make sure i give the score she wants on every metric. I've never had someone emotionally blackmail me for a review before (and grant themselves access to my phone while they're at it!) I'm only giving a 10 because of all the other great people that served us at the reception and breakfast. To the management: Please don't punish your staff for scores. This causes them to pressure customers into leaving inaccurate reviews. The behaviour by this one lady is unacceptable. Left a bad taste in an otherwise pleasant experience

It's right in the middle of the Old Quarter about 4 blocks from Hoan Kiem Lake. The staff, especially Kathy & Jasmine, are extremely helpful and attentive. There are enough desk staff so that queries are answered pronto. The breakfast buffet is varied and substantial with eggs cooked to order. Rooms well soundproofed.

The roof top bar has just increased its beer price from 35K to 69K. Very high by Viet standards. There is no large lounge area where guests can mingle.

Great support from the hotel staff. Nice room. Good sleep. Perfect location if you want to be in the middle of old Hanoi. I am used to 5 stars hotel but this 4 stars hotel is fine due to the support of its staffs, the location, the nice room. You will feel good.

Be aware that the hotel is in the middle of old Hanoi with undescriptible amount of noise, life , people, motorbikes.... You will feel overwelmed and scared the first day but will become addicted the following days. This is Hanoi. I would not recommend this place for young children due to the crowded streets with motorbikes and no useable pavements in the old city. The stress will be then higher than the enjoyment.

Everything! All the staff were amazing and helpful, a big part of why this place is so special! They create a lovely feeling every time you walk in and make you feel like a very important guest. We were greeted with refreshments on arrival and even as we wait for our drive to the airport after checking out, they provided us with a juice in the lobby. The room was super comfy and we slept solidly! Breakfast each morning was great and the rooftop bar was a lovely place to have last drinks on our final night in Vietnam, soaking up the view. The location is fantastic, with lots of great restaurants and bars nearby.

We didn't like having to leave!

Our recent stay at Solare de Monte in Hanoi was nothing short of magical. From the moment we stepped into the property, we were greeted with such warmth and genuine hospitality that we instantly felt at home. The staff at this hotel truly go above and beyond to ensure every guest feels valued and cared for. They were incredibly supportive and attentive, making sure all our needs were met with a smile. What touched us the most was how they connected with our children, showering them with so much kindness and joy that our kids fell completely in love with them. This human touch added a special dimension to our stay, making it an experience we’ll cherish forever. The hotel's location is perfect—right in the heart of Hanoi and within walking distance of the city's major highlights. Whether it’s exploring the bustling Old Quarter, visiting the serene Hoan Kiem Lake, or diving into Hanoi's rich cultural tapestry, everything was just a short walk or a quick ride away. The train street, Ta Hien Beer Street everything is so close by. A special mention goes to Harley at the reception and Zoey at the travel desk, who was a treasure trove of information. They patiently guided us with detailed suggestions, ensuring we made the most of our time in the city. Their recommendations for local attractions and dining spots were spot on, and her insights made exploring Hanoi so much easier and more enjoyable. One of the standout features of Solare de Monte's is their rooftop restaurant and pool. The panoramic views of the city from the rooftop are quite nice, especially at sunset. The breakfast spread and the food quality was top notch. Above all, what sets Solare de Monte apart is the warmth and genuine care of its staff. They don’t just provide a service—they create an experience. From personalised attention to thoughtful gestures, their human touch made our stay truly unforgettable.

My friend an I really enjoy our stay at solare de monte cause you’re right in the heart of the old town of Hanoi, which ensures you are close to the various strongholds as well as the various restaurants in the old town. And I would especially like to thank Lily for the attention and help she gave us in order to organize our travel and excursions for us. Indeed, she organized all the logistics from Hanoi to the Ha Giang Loop and then our transport to Sapa, Halong Bay and our arrival in Nima Binh. So again a huge thank you to Lily for all the help provided and if you go to this hotel do not hesitate to ask her for advice she will know how to guide you wonderfully Rodolphe

The staff was amazing, the location was super, a little dissatisfied with our first room as it seemed the sales team put up somewhat false pictures of our room, was supposed to have a balcony and a pool view and city room, was described in the room details, it was far from that, with only one little window that opened to a exhaust pipe, this location is very noisy and lots of smells so if looking for a quiet nights stay this in not for you. Kathy the host did a amazing job trying to ensure she could make our stay as comfortable as possible, I would give her 5 stars 🌟 for her customer service!!

The quality of the hotel is just basic not what i expected The breakfast was cold, and the juices are warm, they should offer cold drinks for breakfast i ended up having to purchase cold drinks from the fridge.. also they rushed the eggs our first morning, and they served to use very runny scrabble eggs, and only white bread , should have a healthier choice of breads

Highly Recommended Hotel with Exceptional Service! We had an amazing stay at this hotel and were truly impressed by the outstanding hospitality. The staff was incredibly kind, dedicated, and attentive, providing top-notch service 24/7. A special mention goes to Kathy, who went above and beyond to make our experience unforgettable. She was always available to assist us with anything we needed, ensuring every detail was taken care of with a smile. Her professionalism and warmth truly made us feel at home. If you’re looking for a place where excellent service meets comfort, this is the hotel for you. We will definitely return!

Lily at the reception greets you with a warm smile every time you walk by. She’s the one who goes above and beyond, giving you all the insider tips—whether it’s the best spots to eat pho, shortcuts to avoid traffic, or where to catch the sunset. Lily remembers what you like and is always ready with personalized suggestions to make your trip unforgettable. With Harley and Dave handling the reception smoothly and Zoey assisting with any special requests, the team feels perfectly in sync. The door staff, always cheerful, welcome you back with a genuine smile, while Emma at the restaurant and the attentive cleaners round out this incredible experience. It’s like the whole team is dedicated to making you feel at home!

The hotel is in the Old Quarter, one step away from many restaurants and shops. The staff were extremely helpful and attentive, 10/10 from check-in to checkout. The room was nice and comfortable. In addition, we really enjoyed the rooftop pool and the buffet breakfast had good variety and was well presented. Very pleasant experience overall

We experienced noise during our stay because there was an extractor outside our room and it was quite a continuous noise, especially annoying in the evening/trying to sleep. Also Hanoi is quite noisy and that noise also traveled to the room, especially during the weekend.