Breakfast was exceptional and really enjoyed the variety. Room was a bit basic but the common areas were very well thought out.

Poor English from reception, I asked a transfer from Sa pa to Hanoi and some other info and I was told to wait till 21PM. (it was 5PM when we checked in) Also there were no info on the offers the hotel has available. It is a Spa hotel but no info given to about the Spa, where it is situated, what kind of services can be offered to their guests. No info on the ECO side of the Hotel.... I found the welcoming very poor and can definitely be improved with some training. No recommendations offered on Dinner, restaurant recommendations, bars, things to do,..

Very hospitable. Allowed us access to their facilities before & after checkout, including having a shower after trekking. Gave us a sandwich pack for the train ride on departure. Nice quiet location close to centre but not in the midst of the bustle. Great breakfast included.

Foyer needs to be heated in winter - cold space to wait. Ground floor sitting area of bungalows is also cold in winter as heating only works upstairs in bedroom area.

Cosy and relax cottage stay, with good view overlooking Sapa town. Bathroom comes with wooden Bathtub Which is relaxing to soak in the warm water in the cold weather. Decent breakfast with good choices of vegetables, fruits, sausage, bacon, pancakes, fried rice, noodles, bread, eggs, coffee/tea, juices etc...location is short walk to the central of Sapa town but needs to go up and down of the stairs or slope as the resort is on the slope. Staffs are friendly and helpful.

Location needs to short walk up and down the stairs or slope. On the sunny day, the room can be quite warm in the afternoon.

- Ricky was very helpful throughout our whole stay, fluent in English, always contactable and ready to help! - Pretty wooden villa design, really like it a lot, do take note the steps up the bedroom for the villas are quite narrow and steep - Went during the winter, Ricky and the staff were really hospitable to us always bringing us hot cinnamon tea and ginger tea to ensure we are kept warm and well - Very friendly staff, always with a smile and their services are really good - Location is around 5 mins walk to city centre, away from the hustle but not too far, good place for a good rest and food - 3 resident cats!!! :D - Breakfast is great too!

- Due to the location and water heating methods, hot water for bathing only runs for around 15 mins and the next person bathing has to wait for around 30 mins before the hot water supply returns - Stayed in 1 bedroom villa, the heating unit in the room is insufficient for the living room area so we stayed mainly on the 2nd floor but it still gets quite cold still at times - Path from town to the hotel is quite steep, even the tuktuks we took had a bit of trouble going up so not recommended for elderly. Paths to the 1 bedroom and 2 bedroom villas do not have ramps as well so do take note - The villas are on a slope with wilderness surrounding them, be ready to see different insects (saw a huge huntsman spider in the bathroom). Be prepared if you are not a fan of creepy crawlies!

Beautiful views, cosy little cabin, hot water, comfortable bed, accommodating staff, cute cats in lobby. Quiet area but still super close to town. The wife and I loved it.

Nothing

Central location, friendly staff, the room was very clean. We booked this Amazig hotel beacause recommendation of my friend who did stay before us. Big room, nice decoration, Hug Balcony overlooking to the town and Fanxipan MT but very quite. We did a day trek, organized by the Ricky and It was one of our best experience we had in Vietnam.

We got some coffee at the Coffee shop of the hotel and It was very nice.

We were very happy with our stay at Pine Hill Hotel. It is in a quiet but convenient location. The staff was amazingly friendly, responsive and helpful. The room was cozy and nice, most importantly, had a self heating bed which is is a life saver in Sa Pa, because everyone tells you it is cold in Sa Pa in December but what they don't tell is that it's also cold inside (including in restaurants, bars, cafes, hotels). We came to Pine Hill after we left another hotel because of the cold inside the room.

Property is very clean and new - it's very European style. Service is very good. The bed were very comfortable and comes with electric blanket which was well-received by our tropical family. Breakfast was good, it had local selections (e.g Pho Ga) or continental breakfast options (eggs station, bacon, sausages, cereals / oats etc). There's no TV on the property. As we stayed in quite a lot (Sapa was very cold, wet and foggy), it would have been a good option for family holiday movie night (Smart TV).

Not a negative point but want to highlight that there are stairs within the property that separates the living area from the bedroom. To take into consideration for families with very young kids or elderly.

We had the pleasure of staying at this hotel, strategically located in a prime area. From the moment we arrived, the staff exceeded our expectations with their exceptional hospitality. Despite our early morning arrival, they graciously offered us access to showers, complimentary breakfast, and securely looked after our luggage until our room was ready. As a thoughtful gesture on our departure day, they even prepared sandwiches and water for our journey back to Hanoi. The room was really nice with amazing view. Additionally, the hotel's laundry service provided added convenience. Moreover, the staff went above and beyond by providing invaluable recommendations that enriched our exploration of the area. Overall, our experience at this hotel was truly exceptional, thanks to the attentive service and impeccable amenities provided. Highly recommended for those seeking a memorable and enjoyable stay.

The Hotel is probably the prettiest hotel in Sapa. The design is great, located a bit up the hill. The room was very spacious! Breakfast was great, too! Fresh pho, choice of eggs and everyday different hot options. But the best part: the service! Incredibly nice staff! We got free breakfast the morning we arrived and were offered to take a shower twice, before check-in and after check-out a day later! All this without us asking for it, but proactively offered by the staff. Highly recommended, as this is a true gem in Sapa!