The pool is wonderful especially in the summer heat. The facilities are clean. The rooms are spacious and reasonably well equipped with a small fridge, kettle, tea and instant coffee. The housekeeping was excellent. All of the staff were extremely friendly and polite. The buffet breakfast was delicious and provided a good range without being over the top. I was particularly impressed by Patricia who kept an eye out for all of the guests and welcomed them as if it were her own home . In particular she really helped us out and made us feel comfortable when our in-laws came to lunch. nothing was too much trouble. It felt like we were the only guests or the most important people. However, I noticed that other guests were treated in the same exceptional way. The location suited our family as we were visiting in-laws in the area. There is a supermarket and pub bloc transport nearby. The hotel is located near the showgrounds, Hillsong Church and there is an also a museum quite close that is worth a visit.

The only tiny thing I didn’t like was no shade in the car park. Other than that it was a pretty great place.

We were there for two nights and booked two rooms for the five of us. The rooms were fantastic, but I was blown away by the gym. Some properties have a treadmill and perhaps a dumbbell or two, but this gym had several machines and weights. There was also a beautiful pool, but I didn't get a chance to go for a swim.

The hotel is fantastic, but it's in an odd spot. Especially during the weekends, the area is dead because it's a commercial hub during the week. That's not an issue if you have a car with more than enough parking, and Castle Hills is only a short drive away. However, when you're on foot, you might find it a bit difficult to get around.

rooms were spacious, clean and quiet from road noise and other patrons. Food was very nice, staff were very helpful including at check-in and with Sarah and her colleagues in the dinning room/bar areas. The hotel was close to other activities in walking and car distance. The pool was excellent especially on the warm days.

I believe for a more relaxed and enjoyable time by the pool, lounge/sun chairs or casual/comfortable chairs need to be in the area. Sitting in the tall stools was not very comfortable and lying on the hot concrete was not an option.

Breakfast was very good and staff were lovely , only thing was the servicing of our room , was ok but wasn’t consistent , they would take our wet towels but would leave all the rubbish that I left next to the towels or vice verser , and I don’t think our room was ever vacuumed as I noticed the same crumbs and mess on the floors , other than that I’m very happy and would stay again 😊

Better cleaning in the rooms and details on rubbish , floors and towels

The gym was the perfect place for last minute practice for the dance competition we were travelling for. Reception staff were friendly and even wished the girls good luck as we left. We didn't swim in the pool but it looked lovely. Rooms were comfortable.

The restaurant/room service menu didn't really cater for children, though I expected this ahead of time so wasn't too disappointed. One of the elevators makes some loud noises as it moves! The rooms are a little dated, but clean and tidy so not really an issue. All of these are minor things, I would stay here again without hesitation.

Their system crashed about half hour before we got there, so we were treated to a complimentary drink at the bar while we waited. We eventually got checked in and I had nap right away, cause I wasn't well upon check in. We were so looking forward to the pool but it was empty and getting filled, cause I think it had just been cleaned. Check out was easy and everyone was so friendly the whole time. Our little 2yo thought she was so cool, cause she got to sleep in a BIG double bed all to herself. We were on some sort of main road but the traffic didn't bother us. And big block out curtains in the windows. Bathroom was good too, shower over the bath. Very happy with out stay.

Nothing.

We booked the rooms based on location and price and didn't really think about the facilities but were pleasantly surprised with what was on offer. The pool and outdoor sitting and dining areas were a bonus, as was the bar and restaurant. We were celebrating a family birthday and asked the staff if we could utilise an outdoor space and they were very welcoming and put together a great event in a short amount of time. Thanks so much.

From the moment we arrived at the reception desk (Saturday 13th April), we were treated with excellent customer service by Liam. Our room wasn’t quite ready so we offered a free drink while we waited, which was a lovely gesture. The beds were comfortable, room was clean and quiet (considering this hotel is on a main road the double glazed windows worked well). Overall we were very happy with our stay.

Only a small point but no undercover parking - from the car being in the sun or shelter from the rain when going to and from the car.

Loved the location. And I loved the really comfy bed. And the parking was great - so much parking and it was free.

I didn't like the shower over the bath. I should have checked this before I booked. I've stayed at other Rydges that have a walk-in shower, which is so much better. Also, there are no overhead lights - lamps are nice but don't give as much light. And no screens on the windows. I opened a window, and a bee flew in.

All the staff were excellent and friendly. I was particularly impressed with your beautiful gardens. Hotel was immaculate and spacious. I wish I could have spent more time.

We were upgraded to a room with disability bathroom as I use a walking stick. Very impressed by this move. Thank you. But unfortunately there was no hairdryer. Apparently they are kept in the vanity under the sink but this bathroom did not have a vanity under it. I know I could have called the desk for one. Just a small point. Otherwise everything was exceptional. The hotel is spotless and manoeuvrability was very easy. It was a pleasure to stay there. And completely comfortable and spacious. Thank you regards Robyn Davey