We stayed at the Palmer Collective for two nights. Staff on all shifts were friendly & welcoming. Our car was parked in a secure car park. The room was clean & tidy & the bed was very comfortable. The shower had great water pressure, no restricted water flow. Convenient location, with the Strand, Entertainment Centre & Country Bank Stadium, restaurants & museum etc, all within reasonable walking distance.

The room that we were in was particularly small, it felt a little claustrophobic to start (but I got used to it) & our view out of the window was of an air conditioner.

The property is in a good location, close to shops and restaurants. My bed was comfortable. The shower was good. My room was clean. The room had nearly everything I needed. I didn’t hear much noise when I was in my room. There’s a restaurant downstairs, which opens for breakfast, lunch and dinner. The staff were very helpful and friendly.

There was no luggage stand for my suitcase. The entry door to my room was a little hard to open, particularly when I wheeled my suitcase in and out.

The location of the hotel was ideal with easy access to many restaurants and a few sites in town. The room was clean and ready when I arrived, and the bed was comfortable.

We had a power outage during my stay, and there was no communication. Along with a few other people staying at the hotel, the only thing we heard from staff was that the power was out and they didn't know if/when it would come back on. There was no effort by the staff to connect with people staying at the hotel.

We went to the pink concert and the walking distance to stadium was great . 10 minutes ,and the hotel is central to town, restaurants and shopping it was great .

Room was very clean , bed was very comfortable and we had a huge bathroom as well . Definitely will be staying there again . Restaurant down stairs the food was amazing too . Everything about this hotel is a 10 out 10 . Couldn’t fault anything .We were all very happy with this accommodation and the price was reasonable as well considering pink was in town.

The rooms are small but good for short stays. The hotel is ideally situated in Palmer Street, near a number of restaurants. Special thanks to the two young women at reception who were exceptionally helpful as we were caught up in the Optus outage. Would happily stay here again for a overnight or a day or two. Excellent dinner across the road at Masala.

Nothing in particular. As I said, the rooms are small but good value and the hotel is in an excellent position.

The staff were very welcoming and friendly. We were even given a drinks voucher for the adjoining restaurant/bar, where we had a fantastic meal, after a late arrival. We also had breakfast there the next morning. The room was excellent value for the price we paid and the Palmer street precinct looks lovely lit up ar night.

The room was quite small and it was a long way from the lift, but everything was very clean and comfortable.

We were up for a Cowboys game, and the location was within walking distance of the Stadium. There are also plenty of cafes and resaurants on Palmer Street, so very easy to find somewhere to eat for breakfast, lunch and dinner. The beds were extremely comfortable, which is important to us, and the staff were very helpful, they speedily and happily assisted us when we got locked out of our room! It was good to have the 2 options for breakfast between the Palmer and Rydges, the children loved the buffet breakfast over at Rydges.

The Hotel could benefit from a bigger, better equipped gym, but it was good to have at least a small gym to work out in. There was a lack of parking on the busy weekend we visited, but the staff were helpful in showing us where else to find secure parking nearby.

There was a technical issue with the swipe key on my door (technical issues happen from time to time), however the staff quickly rectified the issue by changing my room which was much appreciated. The beds at the Palmer Collective are super comfortable in my opinion. I also found the hotel room to be very clean with housekeeping knocking on the door each day to ask if I wanted my room serviced / had enough of everything (e.g. towels). The hotel is also in a great location right near the restaurants on Palmer Street as well as being walking distance to the city and other attractions such as the Strand, Castle Hill and the ferries to Magnetic Island.

The one thing I did not like (but not exclusive to this hotel) was no ability to open or the window. I love fresh air and this was a little bit disappointing. However there is air conditioning so it wasn't a huge issue. Such a small issue and isn't make or break for me as I would book again when I am next in Townsville.

Everything good, they are perhaps the only CBD hotel that advertise that Booking in closes 00:00, many other hotels close checkin at 10 PM, Greyhound bus delayed by flooding so I got there late about 11:30 and phoned number on door and Receptionist from Rydges diagonally opposite gave me my key so everything worked, clean room, clean carpet, I don't smoke and my sense of smell is keen and the room was clean, bed was very comfortable, coffee, milk, biscuits and water much appreciated and one of the great civilizers a box of tissues for cleaning any small spills. Reception chairs very comfortable in the morning and meal from the restaurant there delicious.

I couldn't see the WIFI password on the website, I scanned the QRCode and searched your website, either I was tired, intellectually challenged or blind, I do have gradual lenses, I was told it is there and I was shown the Password on the Reception counter in the morning but I didn't checkin at the Reception. I was going to book an onward leg of the journey, no other complaints at all

The place is exceptional. The room was clean and tidy and spacious enough, the bed and bedding were comfortable, and the location was fantastic. The accommodation price was good. The onsite parking was full, but we had an opportunity to park across the road which was safe. The onsite restaurant was nice and well priced. If there was room service we probably would have had all our meals onsite instead of getting takeaway elsewhere.

Nothing