I recently had the pleasure of staying at a hotel and I must say it was an exceptional experience. The staff at the hotel were incredibly friendly and accommodating, going above and beyond to ensure that my stay was comfortable and enjoyable. The room itself was spacious and cozy, providing a relaxing atmosphere after a long day of exploring the city. To top it off, I was pleasantly surprised with a free upgrade to a higher room category, which added an extra touch of luxury to my stay. The hotel's location was also perfect, situated in the heart of the city with easy access to all the attractions and amenities. Overall, I highly recommend this hotel for its great staff, comfortable rooms, free upgrade, and excellent location.

While my overall experience at the hotel was exceptional, I would like to provide some feedback regarding the coffee machine. It would have been preferable if it was compatible with Nespresso capsules. Additionally, as I was in Austria, I had anticipated being greeted with Mozart chocolate, which would have added a touch of local charm to my stay.

Our room and bathroom were quite spacious and comfortable. We had a dog with us and food and water dishes were provided. The breakfast buffet was very good and could be enjoyed at the terrace restaurant, with a view of the whole old town and the castle as a lovely backdrop. The position of the hotel is excellent, being situated directly by the bridge over the river, connecting the new and old towns.

We know there is not much the hotel can do about it, but the noise from the street behind the hotel, particularly in the evening, was quite disturbing and went on until after midnight. Then, at about 5.30 until about six o'clock there was always a lot of noise from the town workers removing rubbish. Luckily, with the windows closed the noise was minimal and the AC was good. But we would have liked fresh air some of the time.

The hotel is beautiful, it’s one of my favourite spots to frequent when I visit Salzburg. I always head to the rooftop bar for drinks, with its spectacular views of the Altstadt. This was my first overnight stay at the hotel, but not the last. Amazing staff: friendly, attentive and all round warm and welcoming, ready with a glass of bubbly on arrival. I celebrated my birthday and was pleasantly surprised with a personal, handwritten card and chocolates on my bed in my room. Just a wonderful start to my birthday.

Absolutely nothing. This hotel is amazing!

Warm welcome with Austrian candies at the reception, love it! Excellent location, modern rooftop bar that provides an unique view of the fortress, Salzach and part of the old town. The hotel staff and the bar personnel are very polite and professional, fitting in the needs of the customers. The room was modern ( especially the lighting, and the colors of the furniture); the double bed was very comfortable; I love the natural cosmetics by St. Charles ( shampoo, conditioner, shower and hand gel, body and hand cream);

The bathroom set does not offer a hygiene kit like a shower cap, toothpaste, toothbrush . Slippers are on demand.

Room was amazingly modern and well maintained. Staff were very friendly and helpful especially the bell man. Location and view were unbeatable. Near eateries , bars, clubs ,etc. Loved the stay there. Would definitely be back.

The gym facilities were very disappointing. 4 equipments, one cycling machine, one pedalling , one function unadjustable pulley stand and dumbells up to 10kgs only. Breakfast spread only cold cuts and bread. Additional items such as eggs were chargeable. Visiting the cafes nearby for breakfast was more worth the time. Not for the physically challenged as there were steps up to the hotel entrance and 1 elevator with slightly faulty buttons.

Location and roof top restaurant

No coffee machine in room and charged us 12 euros when I went to restaurant to get 2 coffees! Only hotel in all our travels coffee was not free! The roof bar was reason we picked this hotel and it was closed for a private party. When we asked for 2 wine glasses to instead have wine in our room, the front desk gave us one champagne and one wine glass. Curt and indifferent staff.

The rooftop restaurant has a stunning view! The location is prime. It's within easy walking distance of everything we hoped to see and do! The water pressure in the shower was excellent and the bath products were lovely and natural. We enjoyed the artistry of this hotel. Beautiful lighting and glass sculpture. They provided very large and effective umbrellas for guests when it was raining, which was a nice touch! Reservations were quickly made for meals and concerts when we inquired or asked for recommendations from the staff.

The temperature of the room was warm, and the A/C could not keep it very cool. The breakfast was quite pricey considering that much of what we would expect to be included was a la carte. So we just ventured out for breakfast.

Everything from the location to the summer terrace Amelie (front desk office) is so helpful and provides an excellent service

Location of hotel and quality of room were excellent

Roof top bar - service was poor - we unfortunately picked a day when it was super busy so we waited at entrance behind another couple … where sign said “please wait here to be seated” - after 10 minutes a member of staff came over and indicated 5 minutes more - we waited another 10 before approaching him - only to find we could have gone straight to the bar for drinks without queuing - sat at bar for 10 minutes ignored by bar man and waiters so left (during that time a least 4 groups of other potential customers came up, saw the queue and went back down in the lift) a lot of lost business!!! Overall impression was that the staff couldn’t cope with the number of customers.

Made very welcome, took our bags until check in time of 2 pm, which was appreciated so we could begin exploring the beautiful city of Salzburg. Staff friendly and efficient, roof top bar gives a fantastic view, had a cheese platter with our drinks and it was delicious.

Lots of noise on the Saturday night until 4 am, not the hotels fault but could annoy some if they have a room at front of hotel, we expect it in cities, they do supply ear plugs if you need them.