Excellent value for money - I highly recommend. The location of the property is in the heart of the old town and next to some really nice restaurants and so it was easy to get about and we walked to a lot of places. The price was decent, the staff were really pleasant and helpful Nice courtyard with the apartment/room which was private Sitting area on the ground floor Big beds more than 2 meters long Pleasant staff Breakfast option if you want it was there and fairly cheap Spacious room I have stayed in more expensive places in Sarajevo but preferred this one

I had to remind house-keeping to clean the room daily - it should not be something that should be asked by the guests everyday. I forgot one day and so came back to an unclean room. But the housekeeping were really nice. Outside court yard chairs need cleaning My apartment was not really an apartment - it had no kitchenette or sitting area but it did have 2 bedrooms and a bathroom. Only one key to the room meant we had to plan around each other so we didn’t get locked out I didn’t eat breakfast - not enough variety or choice-went to a restaurant on the same street instead

Very nice location and the staff was very nice. It is 20meters from head street to Bascarsija. Breakfast is normal. Who is coming with the car it is better option to park in hotel Europe,it is 12eur per day and secure the car in the garage.

I was in red apartment with two kids and didnt notice until last day that first bed where the kids were sleeping was broken. And also the birds destroy terrace,was very dirty. Also missing in the room mini bar,telephone to contact the reception. Inside the bathroom no shampoo just only small one. But it is very clean hotel inside and the lady on the reception is very nice and kind. Suggestion: Mini bar Telephone in the room Bathroom things,more shampoo,crema Clean the terrace before guest arrive :)

Very close to the centre of Old Town. Modern looking worthe the value of money

Needs a bit of TLC like walls and carpets were stained. May need some deep cleaning. Bed mattress were too firm and pillows too high caused some back aches. Only one toilet paper provided for the entire stay! Have to ask reception for additional. Need to provide two keys for the apartments especially for groups. Only had one copy Only one Bath towel provided and it got soaked easily Curtains were falling down, will need rehanging well as its creating bright light especially early mornings

The location was exceptional! Both ends of the street led to the most happening places in Sarajevo. One led to a pub/ bar that was full and crowded all the time and the other led to old town . Both places had numerous shops, restaurants, and led to major attractions. Didn't have to do taxi, everything was at walking distance ! The driver who picked us up from the airport , Amar was super helpful. With tips and pick and drop service and generally got in touch with the hotel people to resolve any issues we had as travellers. He helped us secure train tickets as well, which was not his job. So super helpful people and staff, made our experience of Sarajevo memorable and lovely. ❤️

The view we got from our green room was ok. But there is so much to do outside who stays in the room? Room lacked a full length mirror and lamps, thats all nothing too big. We Liked everything! It was a self service check in after 4 pm. They give u a code which you can enter for the premises. The location, staff is very helpful and if u need any help after 4 pm, you just talk to their camera at the reception and it's resolved within few minutes

Apologies for the late review. I thought that I had completed it. Anyway, I would like to take this opportunity to say a MASSIVE thank you to Sara, the lovely young lady at reception who made our trip a wonderful experience. Her customer service was highly rated. The hotel was perfect close to everything, and the room was comfortable with no complaint. Highly recommend. Thanks again Sara stay blessed.

No negatives

Sarajevo is a wonderful place - we fell in love with the city. This hotel is well-located and, despite being close to one of busiest bits of the city’s nightlife, keeps all of the noise out. Reasonably priced and they organised travel to and from the airport at prices cheaper than the local taxis offer!

Our bathroom door didn’t close quite right and the breakfast was best accessed early before others had the best bits because I’m not sure it was refreshed often. Some of the noise internally does tend to echo. But overall a good hotel worth using given the excellent location.

Personal is wonderful, very helpful, welcoming and caring. The room was much bigger than I expected, it has all that you need and even more. Hotel placed in the beautiful street in the old town.

There is no wi-fi connection if you are living on 3d floor and it wasn't clear enough, there was some bill from other guest on a table and bed linen is better to be replaced, it was clear, but it look like it was in use for many times.

Best hotel ever in Sarajevo! The location was beyond amazing, here is literally the heart of the city and everywhere is just a few steps away. The rooms were so spacious and extremely comfortable. All the tools in the rooms were really useful and made our stay pleasing. Bathroom, sheets, beds, pillows, curtains and carpets were so so clean. The breakfast made us speechless every morning. Everything was so fresh and local, plus it was open buffet and delicious. Kenan and Faruk helped us a lot with their kindness. They served Americano to us every morning and prepared delicious omelettes. These guys know how to make guests happy. From now on, Story is definitely our home in Sarajevo and thanks every staff members of the hotel for their help and friendliness. We love you all!

I was very pleasantly surprised with a lot of things with this booking. It's location is basically perfect (A++). Its back shares a city block with the premium and expensive Hotel Europa but for a fraction of the price at the very edge of the historic quarters. It's also less formal, more relaxed in a good way. Its close enough to some nice bars and cafés that were open late but it's side street location makes it a very quiet place to stay. The room/apartment honestly felt huge, and there was plenty of room for kids to run around and have their own space even if it is just for an overnight stay. Overall it was a very comfortable night and stress free morning at Hotel Story. But I have to say that considering the location (closeness to parking, location in Bascarsija, restaurants and other sights) this was an incredibly strong value proposition. There might be many more luxury stays in the area but this was less than half the price for a clean, cool and quiet room where a traveler can rest comfortably before exploring the amazing city of Sarajevo. Whenever I return I will make sure to check for availability here first.

I was truly impressed with the superior staff of the hotel. My front desk personal professional, Gufran, was amazing. She was extremely polite, warm and friendly. I was visiting friends and family during the stay, and she recommended great places to see and visit. It definitely impressed everyone that I was able to make such suggestions when we decided what to do on our first sunny day in the city! The room was brilliant, called Chapter 8, and located on Floor 3, the top floor of the hotel. I certainly hope to be able to stay in this room again upon my return to Hotel Story. The hotel also served a very fine breakfast with eggs served several ways, as well as famous Bosnian delicacies.

I was happy with all aspects of my stay. It was great.