Good breakfast selection, comfy bed, good location.

The 2 evening frontdesk staff need to learn to be courteous. They were talking in their native language when she was checking me in.

The things I enjoyed most about my stay, was how respectful and friendly all the staff were. Housekeeping/room service was amazing. I didn't have to request them or change my own garbage like my previous experience in other hotels. Breakfast was good. Cleanliness of the whole hotel. 24hr access to a hot drink in the lobby.

No TV service or wifi for a day, but from what I take, there were technical difficulties from the provider. Breakfast chicken sausages were an acquired taste on the first day, but the second day made up for it when they served turkey sausages. I would prefer more body soap/shower gel and shampoo/conditioner. I would've liked to have shelter off to the side or around the back for when having a quick cigarette break outdoors, without getting wet.

The staff was very helpful and available. I wish I had a young girl's name that worked the front desk when we checked in on Saturday around 1:45. She was offering us any suggestions for getting our girls to and from the Taylor Swift concert. She should get a raise for being so patient with us LOL! The room was very clean and breakfast was good.

The only thing that kept me from giving A perfect rating was the heat in our bedroom was noisy. Every time it would kick in, it would make three loud clicks as if someone was tapping on an old typewriter. I had a hard time falling asleep because of that. Also, the bathroom sink had a drip

The hotel stay was Excellent more than 5 stars. Lobby had hot complimentary coffee, nice smiling staff ,clean lobby. The room was exceptionally good. Good bed, pillows, sofa , fridge Microwave all details taken care by this hotel. Hot breakfast, juices, cooked hot omelette, hot coffee hot milk, pancakes, bread butter jam honey were all on display to be eaten by guests .No need to ask for anything hidden in fridge or Coolers. I LOVED THE BREAKFAST I travel a lot and I am an experienced Hotelier, I was very impressed by this hotel. I RATE THIS AS 🌟 🌟🌟🌟🌟+HOTEL. Keep it up Management.

Nothing was bad at Hotel except a note. The elevator is little slow in approaching on demand. Dover can fix it if management calls them.

Excellent breakfast- good coffee, juices, fruit salad, yogurt, variety of breads, bagels, waffles and eggs. Cereals as well. Was an airport hotel yet seemed quite a distance from the airport- took longer to get to airport than expected. Shuttle runs only on the hour so need to go early or late but at least there is a shuttle . Comfortable room - king bed but not overly large room.

Was a bit higher than I pay for similar facility in Calgary.

I liked that real dishes and cutlery were provided for the self-serve breakfast. This shows the hotel’s commitment to environmental sustainability, as does the opportunity to keep one’s towels to use for another day. Many hotels seem to have abandoned these practices, so I was very happy to see them here. The bed was very comfortable and the room lighting was great. I would definitely stay here again.

My spouse reacted to some kind of fragrance in the room - perhaps a cleaning product. There was no USB charging port.

Close to the airport, respected my late check-in request, convenient parking.

The woman who checked me in was quite rude and snooty, going so far as to roll her eyes at me when I asked her to repeat questions because I couldn’t hear well. Furthermore, it took minimum 15 minutes for someone to check me in as there was no one at the front desk when I got there. One of the bed sheets had a stain on it, but it was on the other side from where I was laying so I didn’t make a scene about it.

Everything was great! The service staff is friendly and patient. Clean rooms, the ability to make coffee in the room, a cooler with clean water for drinking. The breakfasts are very tasty. The location is perfect. Transfer and shuttle are free - everything as promised. The curtains in the room are quite thick so that street lights do not interfere with sleep at night. I'm very pleased with the service. I give all points a 10! I was with my son for 2 nights. I will definitely come back here again if I stay in Toronto.

That's the way a hotel should be. I went there because I needed a place where I could rest and recover and I got all a guest could ask for. The room was spacious, nice and quiet, the facilities were what you would expect from a quality hotel, and I also liked the location close to the airport. There's a gas station with a convenience store right next to the property, and if you need that, the hotel offers a free airport shuttle.

The only thing that could have been better was if the curtains blocked out the daylight completely. They do block it out, but not to a 100 %. And the a/c is a little bit loud, even though not louder than this type usually is. But some built in ones are more quiet.

The breakfast was fantastic. Great eggs, tasty potatoes and full turkey sausages were a real treat along with a variety of other options (not pictured but definitely enjoyed) including cereal, bagels, muffins, yogurt, fruit etc. It definitely increased the value of my stay. I was also very pleased with how accommodating the airport shuttle was. My flight was supposed to land around 1053 and the last shuttle was 1155. My plane actually came to a stop at 1145 and I called the hotel and they said they would still send a shuttle no problem. What a relief! I also accidentally left my gloves at the front desk when I got in and they had them there for me the next morning. I would have been so sad if I had lost them.

If the shuttle was 24 hours it would be more convenient especially since planes get delayed so often. My plane was 45 minutes late and could have easily been later. My primary reason for picking this hotel was the shuttle. Otherwise there was a winged bug in my room. I am not skittish so I killed it but obviously not ideal. Otherwise hotel rooms are simply too expensive. I think it's ridiculous to pay $160 for one night anywhere. This is now seeming to be the industry standard but I think it's unreasonable.