Beautiful hotel! Stayed in the standard queen room and appreciated the amount of storage there was since we were staying for a week. The hotel is strategically Located and very secure, they need to buzz you in and out of the property so I always felt safe. The staff is amazing, the breakfast every morning is fresh and changes everyday which is nice. There is a small pool and rooftops to hang out on. For the value I am so glad I stayed here! And they also had a great recommendation for laundry service in Getsamani. Also they have warm water!

Maybe more hooks in the bathroom area to hang towels and bathing suits.

The Castillo is as described in booking.com and by others. I wanted to comment on the especial kindness and care given by Ines Maria to me and others that I witnessed. I was very ill from the stomach upsets that were going around the city and San Andres. Ines Maria spoke to her doctor on my behalf and arranged for the pharmacy to give me the medication necessary to help me recover. I spent a day and a half in bed so I had plenty of opportunity to enjoy the wall paintings in our suite with balcony. Ines’ care has helped me enjoy our remaining weeks in Colombia. Ines Maria is bilingual and I overheard her making very special arrangements for another guest to surprise and delight his wife on her birthday. This is the kind of care that is very rare in the world.

While almost all of the staff were kind and attentive, I had difficulty communicating with the front desk person. At 8:30 a.m. I requested her to please have my sheets replaced but each hour or so I was told it would happen later. It didn’t happen until after 12:30 when I resorted to use Google Translate to explain that this could not wait until the end of the day when all the other chores were done. I really needed sleep. The housekeeper came quickly after that and did a lovely job so I slept the rest of the day and night.

The property is very beautiful. Clean and relaxing. We loved staying in the perfectly preserved century home. The style of architecture is fascinating and the decor is colourful and fun. We loved being able to cool down in the pool as Cartagena is a hot city! Our room was fantastic, with a private balcony and a private bathroom that was luxury with a bathtub, shower and double sink vanity. Very clean and free of clutter with a comfortable king bed. We were very happy for the added safety of a locked gate to enter the property.

There is nothing we didn’t like about the property.

The hotel was a short distance from the airport and fairly quiet. The swimming pool was very refreshing and the coffee was 100% Columbian. The old town and fort were just 15 minute walk away along with a grocery store.

The breakfast was scrambled eggs and dollar size pancakes with a cup up fruit. I think their was another option but I couldn't understand the Spanish. That would have been fine if there was chorizo or bacon with it. I had to ask for bread. The outlets in my room were old and the plugs would come out.

Warm and welcoming staff, across all shifts. Gave advise, suggestions and recommendations for places to visit, eat, shop. A special early breakfast was prepared for us, as we had to leave early for our flight. Comfortable bed, the mattress was a welcome relief & support for a tired back. We enjoyed a night swim in the beautifully lit pool, finishing off my day well. The design, architecture and layout of the hotel is beautiful, and it's a quiet area.

Our stay was too short! Wished we had stayed there for our entire Cartegena visit.

This place was perfect for us as a base to explore Cartagena . We stayed at this hotel as a family. We really loved the breakfast which was served fresh and with different variations every day. The location was perfect just outside the old town. We could easily walk to restaurants and museums, and the beach.The best part was the people working there. They were all super helpful and friendly and we felt like home they helped us arrange what we needed. We could get a good sleep here only with a little noise from the nearby, karaoke, pub, but they stopped quite early😄 we recommend this small, cozy hotel in Cartagena! the building itself gives us sense of faded glory, but that only adds to the charm

Just small issues about the tiles on the floor outdoors getting dirty really quickly and the outdoor furniture was dusty, but we understood why after staying there a couple of days because the sand was coming in.

Great place. Very atmospheric. The staff is very nice and speaks English ;-) The rooms are clean, well-equipped - there is an air conditioner, a fridge, a TV - everything works. Bathroom clean with toiletries. There is coffee and water available 24 hours a day in public areas, which is a big plus. Good local breakfast. If you have a rental car, you can park it on the property. The facility is very close to the old part of the city, there is a supermarket nearby. The whole thing has a great atmosphere. I loved it!

Lovely rooms, the breakfasts and staff looking after us there were always great, terrific location, one member of staff really tried to help us a resolve a difficulty which we appreciated greatly, nice welcome when we first arrived.

Areas for improvement: Clearer communication around costs and processes for out-sourced laundry services, better support to the hotel customers when trying to resolve a difficulty, greater transparency should be expected from third party companies the hotel chooses to work with.

It is a beautiful colonial home that is peaceful yet still walking distance to the walled city. Right across from the beach and the local store down the street has a talking parrot, Pacheco and wonderful Arabic food. The air conditioner was great, breakfast was wonderful and different everyday and the staff was top notch, extremely friendly and helpful..Maria Ines the beautiful and charming young lady that works in the afternoon was delightful everyday and extremely friendly and helpful.

I loved this hotel. My room was spacious and very clean. I had my own balcony which was peaceful. The breakfast was very good and a vegetarian option was availeble. The staff was friendly and helpful. The hotel was located in a quiet area, near the sea. There were good restaurants with vegetarian options near the hotel. Also a large grocery store was nearby. Withing walking distance was more shops and restaurants. I loved my stay at this hotel.

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